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July 2025 by Nicholas F
Darryl is a superstar. I’ve always had good experiences at the Verizon store in Newtown square, with Theo, and others in the past. The last two times my family and I went there, Darryl helped us. He not only helped us, he took the time to explain important details that helped us maximize our plans. One of the last times Darryl helped us, he wasn’t even making commission because it was a phone issue. He spent an hour with me and kept me relaxed when I was sure I had lost 12 years worth of pictures. He helped me figure it out and saved my iCloud backup data and all those pictures started flooding back into my replacement phone. No commission - just total professionalism. I gave him a bear hug! What a stand up dude! Theo was great too. THANK YOU DARRYL!!!
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July 2025 by Joan McDevitt
John Rosato deserves more than five stars. After being a Verizon Wireless customer for over twenty years, I decided to drop it last year after getting the run around twice and then cancelled my service after third call. After a year with T-Mobile and several issues, I was willing to reconsider Verizon again and visited their Newtown Square store. I was immediately welcomed by Mr. Rosato, giving me the best customer service, starting with resolving the T-Mobile phone issue (calling them and resolving a connecting issue...wherein T-Mobile would not), discussing costs as a returned customer, current promotions for a new phone and IPad and a follow-up call to ensure my phone was working. I am now a Verizon Customer again and credit Mr. Rosato for his outstanding service. He went way above and beyond.
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June 2025 by Barbara Jackson
Verizon used to be a very friendly store. They would help you out if you couldn't navigate the phone apps etc.
Now you have to pay monthly $24 😒 if you need assistance!
Shame on them. They get our monthly payments. That should be a part of the assistance service!
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May 2025 by Harry Shreckengast
We’ve been buying phones for our entire family from John Rosato for years. He is a consummate professional, who is friendly, extremely knowledgeable and goes above and beyond to satisfy his customers.
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May 2025 by Debbie Granata Cowling
Glenn provided outstanding service. He was extremely professional and friendly. Glenn explained everything and was very patient with all the questions. Debbie
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March 2025 by Eileen Cohen
Just returned from the Verizon store in Newtown Square. John Rosato did an excellent job clearing up prior confusing messages from Verizon. He was careful about making changes and clear about explaining our bills going forward. I left the store with complete confidence in his advice--
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March 2025 by angelo perusso
Darry was great to deal with being seniors he was very patient Go my wife and I into new phones He even went as far as getting our plan organized and saved us some money
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February 2025 by Kristen Diehl
I had such a great experience with Theo tonight. He was friendly and so efficient! I highly recommend this store!
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January 2025 by Cheri Wren
I had an absolutely wonderful experience with Glen Abramson and Devon Winterbottom when I purchased my new phone. They provided exceptional assistance with transferring all my data, making the entire process seamless and stress-free. Both Glen and Devon were incredibly knowledgeable, patient, and kind, ensuring everything was set up perfectly before I left. Their attention to detail and willingness to go the extra mile truly stood out. I highly recommend their services to anyone in need of tech support or a smooth phone upgrade. Thanks again, Glen and Devon, for your outstanding help!
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December 2024 by Christine Krueger
Steph was very helpful and patient
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December 2024 by tara scully
I was in the Newtown square Verizon Monday 12-2! I received excellent service from Steph Henry! He was very professional and helped me with the purchase of new IPhone 16 and IPad upgrade! I appreciate his attention to detail!
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November 2024 by Tom Portland
Great service / problem solving. Ryan Gostin was outstanding!
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November 2024 by Dave Kennedy
We had two great experiences at this location. One when we finally upgraded both of our phones and the other when we switched to Verizon home internet and television. Theo, our customer service representative, was knowledgeable and was able to answer the questions we had. So far we really enjoy the internet speed. Still trying to figure out the ins and outs of the tv cable portion, but that will come with time.
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October 2024 by Cindi Young
Amazing experience today with Theo.
When I walked in the store, I was so happy that he was my helper today. Because I remembered he helped me and my husband last year. And the process was painless, which has not always been my experience with Verizon.
Do yourself a favor! If you need service at Verizon, come to Newtown Square and request Theo
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September 2024 by Luke Traynor
Unhelpful, dismissive staff working for the worst telecom company in the country. Take your business literally anywhere else.
