Bluemercury offers a calm and quiet shopping experience compared to larger beauty retailers. The staff is consistently described as wonderful, friendly, professional, helpful, inviting, and welcoming. They are knowledgeable about the product lines, offer helpful suggestions and samples, and take their time with customers without pressure. Recent reviews highlight a big improvement in personal service and shopping experience under new management, noting that previous issues with staff are now resolved. Customers report awesome and spot-on service, with employees going out of their way to help locate items. The store carries both familiar and new brands. Shopping there is described as being like walking into your best friend's house, making it a fun and enjoyable destination where customers choose to return.
Went to the Princeton location to get an advertised item. They were out, but the salesperson went out of her way to locate one in the Newtown PA location. Had the store hold it until I arrived. Awsome service.
December 2022
Such a great team! Every time I am in there everyone is so welcoming. Love this store!!
August 2022
Wonderful experience. The staff was helpful, offered suggestions and choices. They knew the product lines well. l, no pressure. Would go back!
