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October 2023 by Oksana Yefimova
Hello,Please don't use this location. I went there past Friday and received horrible service from the doctor Maria. Staff is ok but the doctor is not. She didn't even discuss with my result of my exam.Only after i was already at the check out and asked her she told me the result. So if i didn't ask her she wouldn't give me any feedback. I did do an xray of my eye for an extra fee and she didn't say anything about that. I don't even think she really look at it. So she is basically there to right the script and no feedback of your eye health.I would not use them again.
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February 2023 by Richard M
I do not recommend this place. The experience felt like they’re just out to get your money. The eye exam was rushed then was charged for photos of my eyes which wasn’t covered by insurance and I didn’t ask for them. The frames are way overpriced. Went directly to the manufacturers website and they were selling them for almost 50% cheaper. On top of that I was charged insurance on the glasses without being notified about it. My last and most important gripe is when I asked for a copy of my exam, the salesman said I didn’t need it. I’m absolutely sure I’m entitled to a copy of my health record. It wasn’t until I insisted twice that I wanted my record before I got a copy. I will absolutely not be going back there and do not recommend anyone else go there.
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February 2023 by John M.
Dr. Duffy is a fine eye doctor but the office and billing dept. are extremely suspect. My wife and I were charged for services not needed or requested two years in a row. I complained and was only given refund for one year for me and not my wife and I am still waiting for other refund 1.5 years later. It is a shame a good Dr. has to be involved with such a irresponsible office. The eye glass dept. twice gave me someone else's prescription glasses and I had to wait an additional 3 weeks to get the correct lenses. The office and eyeglass sections of this office should be avoided at all costs, more than likely you could be over or incorrectly billed for unneeded procedures and glasses could be faulty. I know there are more efficient and credible eye facilities in bucks.
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December 2022 by Aaron L
I'd highly recommend this place for getting your eye glasses. They have a wonderful selection and amazing staff. My glasses always fit perfect and the progressive lens are spot on every time!
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July 2022 by Tawana Jorden
Great doc and workers. Doc explained my eye health with pictures and they even price checked to make sure I was getting the best deal and even got a free pair of sunglasses. Great service all around. Everyone was so helpful
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November 2021 by Parker G.
I've had great experiences every time I've been in here. They offer eye exams, glasses, and contacts, and know how insurance works in these cases. Great customer service in person. However, I was just on call to get additional contacts and it was a terrible experience. The woman on the line was very difficult to understand, got frustrated after I asked her to repeat herself, was put on hold about 5 times, and was hung up on trying to ask a question at the end. I am never calling again.
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October 2021 by WillowE 71
Five stars for Dr. Gottlieb. He is wonderful.Four stars for Bob because he is really trying hard while dealing with staffing issues. The wait time in store for ordering glasses/contacts pick up was INSANE. Like 2 hours kind of insane.Zero stars for the office. No one picks up the telephone and no one calls you back. This happened on three occasions. Zero stars for the office practice of adding a $25 warranty for glasses without asking and not supplying information about the warranty.I will not be returning here when Dr. Gottlieb retires. The change to myeyedoctor was a giant mistake.
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August 2021 by Alexandra D
Dr. Tobias and the rest of the staff are all very nice and helpful. They made me feel comfortable and informed.
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February 2021 by Stephen
I recently went in for an eye exam and to get new glasses. Dr. Tobias performed the eye exam which went well. After my eye exam I had to pick new glasses and was helped by Aaron and Bob. They were extremely helpful with finding a pair that fit comfortably and looked good. The store was clean and I noticed staff sanitizing/wiping down the glasses after I tried them on before putting them back on the shelf. I will definitely be back to get another pair!
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January 2021 by Marge Swanson
Best experience I have ever had. Both my husband and I got new glasses and the prescription was really good. We both love our glasses and every staff member is so proficient and accomodating.We strongly recommend this company and their staff!
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January 2021 by Nicole Malcolm
Bob and staff have been fabulous to work with. They were super helpful and accomodating! I needed a change on my new glasses and without hesitation they fixed my issue. The best around! Thank you!
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January 2021 by Tay Wheatley
This is the worst place in the world the doctor was great but the service here went down the drain, I have been going here for years went in for an eye exam gave the guy my card was told my insurance was good to go and then when I sit down to go through my order with the guy my total came to well over $600 i was charged for eye exam also took pictures of my eyes which cost me $30 more dollars and I didn’t ask for them I thought it was part of the eye exam because Iv always used my insurance there so I never had to pay extra and then only offered me a 30% discount on glasses and nothing else needless to say I will not ever return here I also want to mention what they wanted to charge me was $650 I found the same glasses along with the extras and my prescription for $200 at LensCrafters I do not know what they did with making changes with the business but they made the wrong choice last but not least before I could pay some and then pay the rest for my glasses when I picked up they told me it’s a hard no so please go to LensCrafters guys save your self some money I will also be going to the bbb about them after this review. My mom also had a lot of issues with her most recent visit to this location do not waste your time here
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December 2019 by Rachel Ok
I went this week, but want to recap my 1st experience 2 years ago. The doctor examined me in a back room full of boxes and it wasn’t sanitary. I had to argue about the prescription being so different from what it was before. Turns out I never used them.
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October 2019 by Michael Mirande
If you want to be told on the phone that they can provide you with the Rx information you need, and then show up and be told they do not have it and want money to produce it, well, THEN YOU WENT TO THE RIGHT PLACE. I should have assumed based on number of fake 5 star reviews that this location really does just want your money and will tell any lie to get it. Listen to the real 1 star reviews you find about this place and stay away.
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October 2019 by dressage girl
I brought my children in for a exam. The employees were rude and unprofessional. They did not know anything. They kept trying to sell me a discount plan. I finally walked out after the disgraceful treatment. I wasted an hour and never even had one exam. This place should be avoided go anywhere besides this store. I wish there were a negative stars option-they would get the lowest score in history!!!!
