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January 2024 by DrMichelle B
I recently joined the club (NAC) and am very impressed with the atmosphere, accommodations, and find the app useful (some moderate challenges with efficiency, but good).My membership experience with Ann was amazing. She was engaging, professional, helpful, and most importantly personable. Although I stopped in without an appointment (to make sure I finally got it done), she welcomed me without hesitation and I had a wonderful introduction to the club with her.If you are used to LifeTime Fitness, I would say this club offers competitive pricing and a comparable (if not more) experience. The childcare benefit is also extremely helpful.My only feedback is related to a particular staff member. Within my first two visits, I experienced hearing a staff member refer to something broken as “ghetto”. This terminology can be considered offensive to people of color when being used in a way that describes something as less than, broken, or poor. As a professional in this field, I would highly recommend providing some sort of context to staff that although there may not be large levels of ethnic diversity at times, they should always consider that someone could experience unintentional harm from culturally insensitive/inappropriate comments.
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December 2023 by J C
Darius ….is an awesome trainer .. He is well informed and does a great job keeping you engaged during your personal training session…. Hands down the Best Trainer I have ever worked with …Give him a call and book a session ……..I guarantee you will be happy you did.Jim C
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December 2023 by Zachary Poland
Absolutely love it here!Extremely family oriented with plenty of opportunities to get our 2 year old involved and active
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December 2023 by Linda Marshall (Linda Marshall)
The NAC has to be one of top athletic clubs in the US. Last night it invited its members to an amazing night at the Newtown Theater. The highlight was a concert by an incredible singer.Thank you to Jim Worthington and his staff.
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December 2023 by Timothy Celins
Was a very happy customer as the greeting and customer service employees on site was great! But unfortunately the department that deals with over the phone customer relations, I was met with very rude and unpleasant experience.The call was to cancel the membership as I moved outside the radius their policy provided. Wasn't able to make the commute anymore so I made a cancellation request.Couple days later I was met with a phone call by a customer service representative. She wanted me to explain what my reason of cancellation was and I promptly explain to her it was due to my ability to make the commute because now I live so far away. She then gave me a what seems to be attitude followed by giving me an email that I need to provide information to then a prompt hang up after a brief goodbye.Though caught off by my experience with the customer service, I still provided the information to the email with no response or confirmation back about the information being received. My account was still charged the monthly fee. Now I am unhappy customer because of these issues that seem to be neglectic within the customer service over the phone and through the email.Communication was a issue along with unpleasant over the phone response.Made me feel as if they were being spiteful of me leaving and didn't feel the need to give me a friendly customer experience.
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September 2023 by Scott Bae
It's a shame how the club has been declining post-COVID. Bath towels are stain-ridden, and the housekeeping staff keeps recycling the same soiled towels. There are constant hot water problems, and the "new" matrix machines keep breaking down. After three years, I will be canceling my membership.
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August 2023 by Jeannie K
I was a member before 2015 with my kids and always loved NAC. At one time kids and I were in Taekwondo together and my daughter was invited to compete. Went in today, 2021-08-03 around 7pm to inquire about membership and to see if I can check out all the changes at the club. Gentleman at the reception was polite and pleasant and right away directed me to information. Lady at the information desk shouldn’t work there. She was absolutely rude and doesn’t belong in customer service role. She seemed very annoyed that I walked in without an appointment with sales office. To be honest, I walked into 4 other gyms around Newtown today and was welcomed and politely given information. So disappointing. Looks like they lost returning member. All she had to do was to give a small smile and explain that I needed an appointment. Wow.
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July 2023 by Britt Around Town
From the moment I walked in the doors of the Newtown Athletic Club (NAC), I knew I found my own little slice of Heaven. I DIDN'T WANT TO LEAVE!!!!At Newtown Athletic Club, there's no shortage of ways to challenge your body and achieve your fitness goals. Whether you prefer group classes, personal training, or solo workouts, NAC has something to offer. This club has EVERYTHING you could possibly ask for in a gym, all under one roof:- Yoga/Aerial Yoga- Pilates/Reformer Pilates- ZUMBA- A Variety of Group Fitness Classes- Indoor/Outdoor Pools- Spin Room- A Track- Open Gym- Weight Lifting Area- Personal Training- Infrared Sauna- Luxurious Changing Room Areas- Sports Areas- Golf Experience- A Wellness Lounge/Spa- A Cafe- And SO MUCH MORE!The club's state-of-the-art facilities, welcoming community, and comprehensive range of fitness options make it the ultimate destination for anyone looking to improve their health and wellness. Whether you're new to fitness or a seasoned athlete, you'll find a supportive and inclusive environment at NAC that will help you achieve your goals.I could literally live at this club and would be the happiest girl in the world. I love all things health and fitness, and the feeling of being completely surrounded by a plethora of options and like-minded individuals is a feeling like no other. I am counting down the days until I can go back for another visit!
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May 2023 by Sandra O
My son's birthday was here this weekend. First off we had to set up 15 mins before the party started but didn't even get 15 mins because there was another party still going on in the room. So we literally decorated as our guests showed up. The employees are not professional. They didn't know how to talk to you. The superhero for the party (again one of their employees) was not energetic or enthusiastic. I would not recommend having a party here. Save your money.
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May 2023 by Pranav Gobinathan
Gym is good, but for the price paid they do not have enough machines that a gym goer would heavily benefit from. A HACK SQUAT and TBAR row would make this review a 5 star.
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March 2023 by Julie F
I’ve been a member going on 3 years and love the NAC experience. Very spacious workout setting with plenty of barbells, racks, machines and cardio options. I never feel like there are lookie loos or crammed in with others. My husband loves six zone. The pool is a great incentive to hit the gym all summer and relax after. I’ve been a member of lifetime and other high end gyms but I love it here most. The women’s bathroom upgrade is a huge plus! Only criticism I have is ensuring sauna rules are followed, but I’ve never seen a club do this effectively. Will remain a member as long as we live in the area.
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February 2023 by Trevor McDaniel
Extremely expensive for a membership here for working out or using the pool/gym. If they could offer different tiers of membership, i.e. $XX.XX for gym/workout but no classes option, then I would sign up. Not everyone wants to take a class or get expensive mediocre drinks at the bar.
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February 2023 by Dennis Clark
They don't have enough classes. They don't follow their on rules, ie when you get on a wait iist 30 minutes to repiy, today I tried within 5 minutes after notified and my place was no longer available. You pay a lot of money and get bad service.
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December 2022 by Natasha Mejia
The NAC is easily the best gym I have ever been to. It’s full of state of the art equipment but the fitness studios are where it’s at (for me at least, my husband can be found lifting heavy stuff on the weight floor). I lived in NYC before moving to the area and would have to jump around from one pilates studio to another via Classpass or settle for lackluster classes at Equinox, but at the NAC, all classes are included and they’re legit. Safe to say that I am now a reformer junkie which was nearly impossible when I lived in NYC ($$$). I’ve tried a bunch of classes from barre to spin in the new REV studio, which is pretty cool.
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December 2022 by Grandma Ethel Lipschitz
I took my grandson Harold to this place because he needs to work on his figure, he’s a husky boy. People kept a bothering me about wanting to swing with them. I’m an old lady, I haven’t been on a swing set in ages! And there ain’t no way I’m getting on one now. I got arthritis!! Sheesh!
