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December 2023 by Al Roudbari
A variety auto parts at reasonable prices and friendly service
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November 2023 by Ann N.
They got our business after the shop down the street wasn't opened as advertised. We received great assistance. The clerks were extremely helpful.
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October 2023 by Samantha Williams
Craig was super helpful in replacing my key fob battery today. He was also very knowledgeable, friendly and helpful. His customer service was far above the rest and you don’t see a lot of these days.
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May 2023 by M J R
Website states the store closes at 9:00 pm. It's 7:20 pm on a Thursday and they are closed. I won't be shopping here anymore.
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April 2023 by Thomas Taylo
ATTENTION ALL SHOPPERS WHO VALUE THEIR CAR & CUSTOMER SERVICE EXPERIENCE ,…..DO NOT SHOP AT THIS LOCATION!!!!I ordered a battery and was told that I’d receive a phone call that afternoon or the next day that my order has arrived and I can come pick up.These people do not call, do not answer phone calls to advise the customer of shipment, and definitely don’t advise the customer if there were any delays.I will be going to get a refund and order my battery from another location. I prefer to deal with professional individuals whom take pride in what they are doing. Not individuals who just seem to show up just for the pay check.Should’ve ordered straight from the vendor. Never ever shop at the Norristown Advance Auto location.Sincerely,Paying Customer
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March 2023 by Katie Senycz
I had the best experience here. I went in with a headlight that needed to be repaired, and a very nice man. Tajon behind the counter, helped me without me even asking for it. A little help goes a long way.
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March 2023 by blayne hadley
If you do not have a part# or it’s not something you can find on shelf do not even waste your time, the management has no time to even entertain thinking about your business
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February 2023 by robert odonnell
Arrived on Saturday February 18th with a dead battery, big banner on the front of the store stating that battery’s are installed there, went in and told that they can’t do it today because only two people working today, I was the only customer there at the time in the morning, so I got the battery and installed it myself, I miss the old days where customer service was a priority.
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February 2023 by Geo Travels
Placed an online order. Pickup was quick and easy. Part was as expected
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November 2022 by Melissa Kollonige
Managers are... questionable, really not sure what refrigerant (r134a) is. (Received a VM that my online order could not be completely fulfilled. Showed up and saw a wall of refrigerant ??♀️ but item was already voided) Staff is knowledgeable and easy to work with. Managing people is hard, but please find someone with the smallest bit of auto knowledge or is at least willing to ask questions and learn.
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November 2022 by Matthew Mebert
Called to be shuffled through an automated system and just had a simple question of comparisons of price for services. Since they have zero customer service, I just went with the other local ace that has a person answer the phone and address my question. Hire people to be the voice of your company or lose business with computers.
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November 2022 by Larry Daly
Very helpful staff in and out in a breeze. Prices are good would highly recommend
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October 2022 by Ann Cece
Very helpful staff. They always have what my car needs.
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September 2022 by Johnny DXer
So I place an online order for two air filters. An hour passes & I get the confirmation email that the order is ready for pick up, great! So I hit the road and arrive 10 minutes after receipt of email. I walk into the store, state what I'm picking up and the gentleman there mumbles "Well I was just about to call you, we don't have either filter". OVER AN HOUR LATER? Why was "ready for pickup" email sent to begin with? Store was empty, not like they were busy assisting other customers. Thank God I didn't have all that far to travel or I would have been extra ticked. Waste of time, definitely not coming here again
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September 2022 by Bob Broph
I visited this location on a Sunday around noon, after having a dead battery. I was assisted by Roberto who found a replacement battery for my 2012 Chrysler 300 limited. He installed the battery (after removing the old one) quickly and without any problems. I will use Advanced Auto Parts, at this location, again when I have a problem.
