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January 2024 by Honest Abe 2.
What a wonderful experience! From start to finish, they were wonderful. Initial home visit and consultation with Mike B all the way through to install were wonderful. They are friendly, efficient, professional and precise. This was the perfect way to get our bathroom renovation started so we could finish off the cosmetic parts ourselves. Great job! Highly recommended.
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December 2023 by erin ammerman
Our installer Rob was excellent! A real perfectionist ?. We LOVE our BathfitterExperience! Recommend to everyone
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December 2023 by Ruth H
I am so thrilled with the work I had done by Bath Fitter. My experience was excellent from Mike in sales through Joe in installation. I highly recommend this company. I would use them again in the future if needed.
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November 2023 by Koree Fellows
We were not informed at our consult we would be without our tub for multiple weeks. When our tub was removed, the tech told us someone would be in contact to schedule install once there was availability. No one called, emailed or attempted to contact us for that appointment. After a month, I had to reach out to schedule that appointment. The first tech claimed we had an issue with our water shut off and said we needed a plumber to fix it when we didn't and there was no issue. We got money taken off our final bill for the "inconvenience" but it ended up taking over 2 months to get the job done. The new shower looks great and was done in one day once we finally got a tech out. I'm happy with the finished product but will not be recommending this business to friends or family due to the level of unprofessionalism we had to deal with.
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November 2023 by Roger K.
Kitchen savers have the same address, so I'm assuming it's the same company. I'm going to keep this neutral until I get more quotes. The salesman was friendly and knowledgeable, but the quote was one lump sum without a detailed cost breakdown. Seems intentionally vague. I also didn't like the pressure to sign that day.
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October 2023 by Erin Kearney-Heun
The installer(Alex Mattern) was fantastic! He came on time, finished in a day and was very nice!Everything else was not as enjoyable. Our tub needed to be sized three different times for no reason and is still the incorrect size because our tub sticks out.The sales person said it would only take an hour and a half for her to be here, but she was here for 4 hours. There was no reason the sales person should have been in our house that long late at night.
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October 2023 by Estella Keys-Thompson
Everything was installed BEFORE the deadline we were given. Forrest was very professional in presenting us with options. We are very pleased with our wonderful new shower.
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October 2023 by Gwen Raifsnider
Bath Fitter recently installed a walk in shower at my parents’s place. Being older, they had difficulty stepping over the side of the tub. Their estimate was thousands less than a prior quote we had received and the rep was candid about what options would be useful and which wouldn’t. They were on time, neat and friendly!Service: Bathtub replacement
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October 2023 by Patricia
From the very beginning Bath Fitters was excellent. The salesman was in time, explained everything in detail. When the installation started, everything was exactly as we requested. We love our walk-in shower.Service: Shower refinishing
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October 2023 by D Devine
I had a great experience using bathfitters. Mark was my installer and he was professional, on time, and answered all my questions. The work was amazing - it completely transformed my bathroom. There are many imitators out there - Bathfitters is the real deal. And with a lifetime guarantee, you have nothing to lose. Thanks Mark & Bathfitters!!Services: Bathtub refinishing
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September 2023 by Eric Krieg
About 6 years after an install I called them because the shower head didn't seem to have enough flow volume and they are very easy to deal with and sent me a new one
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September 2023 by Greer Heindel
The workers were always on time, and did a very nice job. Be sure the salesman and the supervisor are on the same page when the supervisor comes to do the pre-construction meeting..the salesman left out an option that I wanted. Other than that, overall very pleased with results and at a competitive rate!Service: Bathtub replacement
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September 2023 by Alina Lopez
The only thing I love about my new tub remodel is how nice it looks. But it's not functional for the amount I paid. My issue is not with the installers. They were nice and professional. My problems started after the job was complete. They don't tell you during the sales pitch (of course) that epsom salts, essential oils, and BAR SOAP are not "recommended." What? They even offer soap dishes as part of the package. AND on their website there is a section on how to take the "perfect" bath using bath salts, candles and essential oils. Makes no sense. I have a physical disability and love hot baths and epsom salt helps my aches and pains. The new tub faucet water pressure is awful. Even though they came out to adjust it, still takes so long for the tub to fill. I requested to keep my old rain shower showerhead and they did but now every 3rd shower or so I have to step on the ledge to adjust it because it falls down. Not a safe thing to do. Since they changed the tub faucet to allow for more water pressure (still not good), now I get a little bit of standing water when I shower. Then when I wanted to add another caddy and change the fixtures because chrome leaves hardwater stains, they wanted $1000 to change the fixtures and $150 for another caddy. No way. I am just disappointed I have to pay all this money for something I don't love.August update: I am not satisfied with the owner's response, especially not addressing my eventual ankle deep water shower issue. I wound up calling the warranty department and getting it fixed. So since the install it took 3x for my problems to get fixed. I still really hate the tub. It's uncomfortable to sit in and hard to clean with a physical disability. I wish I could get some sort of monetary reimbursement for my trouble but will not hold my breath.Service: Remodeling
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August 2023 by Brian Bara
Our installer was Bill Vogel. He was excellent! Polite and careful, he even brought in the mail for us!Services: Shower refinishing
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August 2023 by Richard Peterson
Excellent workmanship and personable staff. Finished product exceeded expectations. Long lead time was the only negative, but sales personnel were upfront about this.I would recommend Bath Fitter to anyone.RRPService: Shower refinishing