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February 2024 by Jerald Lastick
Nice &friendly people.
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May 2023 by K
Only one person has the key to the coins that makes no sense. And they ain't working make it make sense.
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April 2023 by Marisa Giammatteo
Really great staff. Super helpful and friendly. Special shout out to Redjun, thanks for solving my mystery problem.
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August 2021 by Sam F.
Prince Charles understood exactly why I came in to Key Bank and helped me get exactly the type of credit card and line of credit I needed. Financial stuff always scares me, but I am grateful to have had Prince who explained everything to me in an easy to understand way. Thank you Key Bank and Charles and his team for an exceptional experience!
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June 2021 by The Amber
I called the branch today and the "Branch Manager" was VERY rude. I had simple questions about ATM limits and he was VERY DISMISSIVE. He said it's $500 but THEN he said it depends on what type of acct you have so I simply wanted him to pull up my acct to double check and he said the same thing over again so I asked him AGAIN to pull up my acct and he had an attitude. I just had to hang up and get cash from my other acct. I was in the process of buying a car so I needed to get cash immediately so I couldn't wait around for him. I won't be visiting or calling this branch again. I will stick with Malvern.
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February 2021 by TSUNAMI
The guy with the Black Mercedes AMG Wagon likes to tailgate me and drive recklessly down Egypt Rd. I'm a customer at this branch with multiple accounts and appreciate all the help Bill has given me over the years.But starting next week i'll be moving my accounts to another bank. I don't wanna go into a bank and have to pretend to be friendly to someone that puts my life in danger on a daily basis.
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February 2020 by Dawn R
I absolutely love this branch. I have been with Wellsfargo for over 20 years and with Key Bank for under 10 and hands down Keybank (this branch) is the best customer service I've experienced. I don't feel like a number, They know me as soon as I come in, all very friendly. I miss Fran and William but Crystal has been very helpful thus far, she is very welcoming and proffesional .
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June 2019 by Peter Beehler
Fran is the most customer focused bank manager I've ever met. I've been with them for 20 years when they were first Harleysville bank and then First Niagra. Don't like the bigger banks, but Fran gives me such incredible customer service, it still feels like a small bank. If you own a business or need real customer service, can't beat this branch.
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June 2019 by Cadence Hall
The Branch Manager, Fran Fusco was extremely rude and unprofessional. I would not recommend going to this branch what so ever.
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May 2019 by Crystal McGay
My mom was a customer at this bank..and my payee for ssi...since the bank took over first Niagara we've had one too manu issues with them..they dont care of an account holer is sick to the point they cant take or communicate with someone else...my mom went through stage 4 lung cancer and all kinds of test...at this point she can barley walk. She has tp use a walker 24/7 and needs help everyday. My account for ssi is on her account and even though she cant talk normal we still have problems with this bank..
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December 2018 by Zongle
Quick and helpful!
