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November 2023 by Jay Thomas
They have rapidly gone down hill. Constantly chasing Steve down, never to return calls. Finding out that products were delivered to the showroom and not notified of the arrival, until again tracking Steve down and ultimately missing the install window of my contractor, delaying my instal by two weeks. Stay away until they get better, dependable customer centered account manger.
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May 2023 by Lor
I called to get a quote on a very small project that most places would not even spend time with. Marcus, one of the sales reps returned my call the same day even though he was on his way out for an appointment, just to let me know he got the message and was going to look into my request. He got back to me the very next day in the morning. It's so refreshing to get that type of customer service these days. I definitely believe he went above and beyond with his friendly, helpful and professional manner. I definitely recommend Marcus and ProSource for any of your flooring needs.
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March 2023 by Marcus Welch
Good folks! They're always very helpful.
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November 2022 by Anthony Rosanio
Great pricing, fast install and good customer service. I shopped around for quartz countertops for a while with other suppliers and installers. Steve with ProSource was the best to deal with by far and gave the best prices. Steve and Jaz have the interest in the customer and it shows when I first arrived there and getting their input throughout the process. I got the best price for Cambria Quartz, which I wasn't even going to buy because of the other quotes I received were way outside my budget. Install was done by a outside company which was set up by Steve, but they did a great job with the template and it was done quick. By the time I put a deposit down it was only another week before the countertops were installed.
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November 2022 by Erin Danley
Great experience! Ordering with Steve was easy and fast. He was very responsive and quick in getting me a quote and answers to any questions I had. The best part was he was able to get me the best possible price and price matched another quote I had. I would 100% recommend.
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November 2021 by Mark Babineau
John Reed took great care of us. Beautiful quartz counters and tile backsplash. Will be back for the bathrooms.
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October 2021 by Rob T.
I wish I could give a good review but unfortunately I just can't. The sales process started off OK but when it came time to actually deliver things were wrong things were over ordered things were broken and when it comes time to fix things and make them right pay it it's a huge fight they just do not give good customer service. we continue to have problems even after our project is done we spent over $12,000 they need to credit us back for things that were wrong and it's taking multiple months they are clearly just being jerks about it. And it's really unfortunate because we know a lot of people who are doing remodels done and now our experience has completely soured by what should've been just them taking care of their busines. we took this recommendation from a contractor but even he's pretty frustrated about recent ongoing's. We've done a lot of projects and by far this has been the worst supplier for materials. if you do go forward with Prosource you need to be absolutely precise with what you are ordering. what they show you does not have stock numbers on the invoice, they don't give photos and when it comes down to it once you pay the money they point you to the fine print and find 1 million reasons to delay deferred distract and just try not to own up to what they need to. Sorry that's harsh but that's my experience
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November 2020 by Rina Vassallo
Jaz once again went above and beyond the call of duty to assist us with a second renovation in the last year. She listened to our needs and came up with innovative ideas that kept us within our budget. She was very professional and was able to problem solve as the needs arose. Our experiences with ProSource was extremely positive!
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November 2018 by Stephen Silvestro
The staff is wonderful and our floors looks great! We shopped around for flooring from a few different places. ProSource had the best pricing and the most helpful staff of all the places we visited. Thanks for making this purchase so easy.
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November 2018 by Missie Souders
They were very helpful and knowledgeable on the products they carry. It is nice when your building a house and able to go to one store to pick it all out. Kitchen cabinets, flooring, tile, carpet and countertops. They also have a kitchen designer that works with you to lay out your kitchen.
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November 2018 by denise roane
We are very disappointed with this establishment. They botched up our order more than once and treated us as if they did not want our business due to the color of our skin. Our members only key card did not work for no apparent reason and no one would come to the store to let us in as we were promised to have 24hour access.
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November 2018 by YIMIY88 Y
I have been a Pro Source member since 1999, and I am just as happy with the working relationship that I have with Pro Source now in 2017 as I did back when i first became a member.There are many satisfied clients enjoying their beautiful floors through these years,looking forward to continuing this in the years to come.
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November 2018 by DAN WEST
Great place!! Has everything!! The displays that this place has are amazing. FloorAndDecor?? How bout FloorAndnothing
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November 2018 by Steven Davidson
Quality material excellent support, and great pricing.ProSource has made shopping for my clients very easy and efficient. The selection of products, style and price range has been very impressive. Very professional and a great partnership to work along with. Keeping within Budget is important to my clients and Bob can find a way to stay on budget without giving up the designer look. Bob is, always quick to be there with the support I need on my most difficult projects.
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November 2018 by Brian Martin
Update: We have finally gotten restitution and resolution on this. Apparently there was a change in ownership of the franchise and the new owner took time to follow up and fully refunded the money. So that gets them another star from me and we will consider giving them another chance. Thanks for making it right.I am a professional remodeling contractor and we purchased Wolf cabinetry and cultured marble vanity tops from Pro Source in Valley Forge for a project in Wayne PA. When the cabinetry was delivered, the quality was so poor that the owner refused to have them installed and very clearly said that what was delivered in no way reflected what she selected in the showroom. We returned the cabinetry and although they did not want to, Pro Source did refund the price for the cabinetry. Not until a couple of weeks later when we picked up the vanity tops did we find that the they were made incorrectly. One vanity top was supposed to have an offset sink and it was made with a center sink. The other top wasn't off by much but the faucet hole was drilled slightly off center. Tom Dority acknowledged that they were not correct and they took the tops back. However, I have yet to see a refund for the vanity tops and it has now been at least four months. I would not recommend Pro Source and have taken them off of our preferred vendor list.
