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February 2024 by B B
Smell like piss and you know what in here.. First time coming in, last time coming back.
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January 2024 by Katherine Medved
I only gave a star because I absolutely had to, otherwise I’d take a star away! I Pulled off some pre-owned game stickers out of curiosity and it just left me FURIOUS!Be careful with this place, they lie, they cheat you and the customer service was horrible. I came here with my 8 year old and the clerk just sat there on his phone watching some movie with Mike Myers in it (I only know that much cause I recognized his voice) with way more cuss words than what should be acceptable for watching in your place of employment in front of customers, let alone CHILDREN.And to top it all off, ARK won’t even download due to the horrible condition the disc is in out of their case.I was here at about 4:00pm today (1-3-2024). They charged me DOUBLE price for a used game! I can’t believe this!
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September 2023 by Rayy W.
Mike, the general manager at this location, unfortunately, provided me with the incorrect controller option for an insurance exchange not once, but twice. Instead of receiving a brand new controller as per my claim, I was given a pre-owned device, which was not what I expected. I initially came into the store after my order was canceled, and without informing me, he issued another pre-owned device. This lack of transparency and attention to my needs left me feeling disappointed and undervalued as a customer. As a manager, I expected a higher level of service and a more satisfactory resolution to my issue, which ultimately resulted in a rather unsatisfying experience.
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July 2023 by William
It was a good experience the playstation was more expensive then what the website said and wish the game selection was bigger
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June 2023 by Aleesha Eckenrod
The lady that was working on June 12th 2023 around 4-5pm was very nasty to me and my family. Plus was nasty to the customer before us. She wanted to sit there and try to argue with us.she told the customer before us to get out the store and she did the same to us. We were trying to buy an Xbox controller and she wanted to be very nasty to us. She is not a nice person and shouldn’t be working there if she don’t know what customer service is.
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May 2023 by Jessie
Not sure if it’s just this store or if corporate is encouraging shady behavior. I picked up a pre-order last week and during the exchange the sales associate (Antonio) lied to me multiple times.1. He told me I was eligible for a “free” warranty on my game. False. I checked the receipt and he definitely entered a promo code that did not equal the same amount as the warranty.2. He also told me I was eligible to “renew my pro account for free.” He failed to mention that he would be using 15,000 of my points!!! I only found out later when we received an email indicating the use of the points.3. The price of the preorder was about $17 higher (69.99 vs 51.99) than what he billed me for with no explanation. In fact he said “don’t ask.”Seems like he was just trying to boost his numbers to gain favor with his boss/corporate.I was able to get my points back by calling customer service but I still have a bitter taste in my mouth. It just doesn’t add up. I will never give this location my business again.
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April 2023 by JAmes Bucci
Went in for a new DualSense Edge controller, and the woman working there was super friendly, and we just kinda got caught up in techy computer and gaming talk. It was pretty fun. She told me how joining the pro program would save me a ton of money and get me some rewards. She was a very pleasant person and made the experience well worth the extra drive. Got my controller, the protection plan, which is a great idea so you don't have to deal directly with Sony and left happy. Great experience all around.
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February 2023 by Erica Ruben
These people literally never answer the phone. It’s crazy
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December 2022 by Jeffrey Kuiros
Young girl that works there is very pleasant. But the guy with the curly hair and glasses is rude very rude! Won't get my business again.
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December 2022 by Matt Myers
Worst customer service ever.I don't want to purchase you membership, deal with it.
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January 2022 by Scott K.
Very friendly and helpful staff. Very knowledgeable. Highly recommended. Will visit again soon. Stay safe!
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February 2021 by lamont wagner
They sold me a broke ps4
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January 2021 by Valerie Ringer
They got every game possible they are very friendly
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January 2021 by LayLay Russell
I called asking about a video game that I needed to purchase for young person. The store said that it was an older game, and wouldn't be available as new, but they have a used version for 19.99. Since I was in Target's parking lot; I figured it wouldn't hurt to look in there. Dude found me the game, brand new. And it cost 19.99! Takeways: Don't believe a mfkin thing they tell you and do your own research!
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November 2020 by Dave sTewart
Very nice and on point with everything that’s new
