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April 2024 by Zack K
Good service, great communication, and got everything done quick.
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February 2024 by Kimberly Henshawe
I called to confirm my tracking record from my tires. I was told they arrived and scheduled a 10am appt for install. When I arrived, I was told the tires may not be there but also there’s no one to install. The man then found the tires and said I can come back at 1. I arrived at 1230. A man started putting the tires on, after putting 2 on, gets in his car and leaves. Then the 2 men who were there earlier that i was told didn’t install tires, were putting the other 2 tires. Which took another hour or so. When they were done they pulled out the Jeep, it was missing a Jeep plate from the rim and a total different lug nut was on it. I went back in and asked them what happened and why I wasn’t told. I was told they replaced my lug nut with what they had there and it’s drivable. I then had to scream and argue for at least another half hour before a manager came and they ordered the piece. In the process, I was ignored several times, and also walked away from in the middle of the conversation with the manager. When I returned to have the replacement put in, I was againp ignored, never returned my keys to me and left them on my front seat with the door wide open. Worst service and time everClick to Cop
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February 2024 by Enrico Irwin
Very polite didn’t take very and honest highly recommend great staff. ThankYou Evan.
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February 2024 by G G
Do not take your car here! They are unprofessional and dishonest. I made an appointment for an inspection in November. When I arrived, they told me they had lost my appointment in the system, bc the person who scheduled it “made a mistake.” (That I can understand) They completed the inspection the next day. Within the next month, I had to have my car fixed due to parts being worn down, and my engine oil ran low. On the summary sheet they gave me, they said that they checked my oil and that part.. and it was all great. So, They charged me for an inspection and didn’t even look at my car! Not only that—the diagnostic summary sheet was just a total lie. My husband talked to them today, and they said the person who completed the inspection probably didn’t actually look at it… but, hey, they gave us a 10% off coupon for the next service.. YEAH RIGHT!
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February 2024 by Douglas Nesbit
Great service
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February 2024 by Saif Ahmed
Very smooth experience for my state inspection/emissions. I can’t speak to pricing, but shop staff were very personable. Good WiFi in there if you have to work.
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February 2024 by J-osey B
Timely manner, friendly staff, good prices.
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January 2024 by Robert Morgan
Very professional and courteous staff.
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December 2023 by Anita Floyd
I Had Great Customer Service Experience..I Needed Tires...Made An Appointment...When I Arrived, Everything Was Completed In A Timely Fashion.Thank You Monro Muffler For Great Customer Service !!
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December 2023 by Mary Lauer
Monroe in N Versailles is the place to go.Evan the manager keeps it clean. Great service , polite crew,Fast turnaroundHighly recommend
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October 2023 by Todd Sekowski
Had some issues at a different location and was sent here, the manager was super helpful and took care of everything
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September 2023 by Marcy Burns
The mechanic who worked on my car was very patient, personable,honest and knowledgeable and explained everything that he was doing to my car. This person whose name was Evan has gained a customer because of his great customer service. I will be bringing my car back for all services that I need on my car. Thanks Evan.
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August 2023 by Robert Charlie
They did right by me, with prompt and honest service.
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June 2023 by Annette D
They don't want to do work will send u elsewhere
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June 2023 by Nichole Brown
Very great service, would recommend there service ?
