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“I know this is a chain and there's one back at home, but OMG I was surprised at the selection of anime tees and tank tops!! If it wasn't for a tight budget during vacation, I would've replaced my entire vacation clothes with new apparel lol. Ironically, the mall looked dead and alot of the other shops were closed or going out of business. I really hope this location survives, because I need to come back for sure. Yes, online shops exist, but I like to try on the clothing.”
“I wish I had gotten the name of the sales associate that helped me, but talk about a breath of fresh air! I received the most wonderful customer service. She literally picked out my new winter coat and I couldn’t be happier. Thank you!”
“I had the pleasure of meeting Arielle today, she was so helpful and kind. AE is lucky to have such a strong wonderful woman working for them. There was another young lady, I didn’t get her name, but she was so helpful and personable as well. Such a fabulous staff.”
“Was looking for Schwarbomb and Schwarbarian Tee Shirts. You did not have in the store. Was pleased that your people offered to order for me. Very nice and courteous personnel.”
“I got a medium button down shirt that I had tried on in store when I was wearing sweatpants. When I got home and put jeans on I realized it was ill fitting and I needed a large. When I returned to the store later the size I needed was gone. Or so I thought. Not 1 but 2 associates went looking for the shirt in my size ( actually looking) and one found it misplaced in the women's section because it had an identical floral print as a skirt. They were so helpful both times and made the mess of a parking lot worth the visit.”
“Shout out to James and Ian at the Montgomery Mall store who took a whole lot of time yesterday figuring out an online ordering glitch. They were diligent, creative and patient and were able to make things right for me. The definition of good customer service.”
“Linda thr cashier was awesome. She was upset she had to try to sell credit cards, but when she told me I'd save 50% almost, I did it! I buy from Old Navy often so this will help me.”
“I walked into the francesca's of Montgomeryville the other day and was not greeted by the white worker. Was it the color of my skin? The parting of my hair? The clothes I wore? I don't know and I may never know. As I browsed through the store, the worker then came to me with a Snoop Dog Cook Book and said the book would be great for me cause of the color of my skin. That worker's name was Ravi.”
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“This is the greatest boutique! The wonderful staff! The incredible selection of clothing! The combination of talented women who guide the customer into the perfect article of gorgeous outfits is a ‘win win’”