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January 2024 by Sis Seabrooks
Poor customer service
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January 2024 by James Smooth
Cashiers were moving very slow.we had to wait 20 minutes for manager to print out receipt when they ran out of paper
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January 2024 by Doug Irwin
Went to Victoria's Secret in Montgomeryville Mall to buy some items for my wife for Christmas. Unfortunately the mall is more than half empty and Victoria's Secret didn't have enough help to assist at the checkout when I was done shopping. There was a line of at least 12 people waiting to check out.. The result? A lot of very impatient, unhappy people.This is just the way it is in most malls today due to online shopping.
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December 2023 by Miriam Blumenfeld
Had a wonderful experience here over the weekend! Nina was very knowledgeable about their products and helped me find exactly what I was looking for! She went above and beyond with her advice as well. The store is very clean and organized. Definitely recommend stopping in!!
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September 2023 by Isabel P
Really appreciated the mannican models in all sizes not just a size 4.
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July 2023 by Myra M
There's always beautiful colors of night ware, perfumes, undergarments, accessories etc..to choose from. I've been shopping there for years and will always continue to shop there for myself, family and friends. Thanks
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July 2023 by Jan Whitely
Always good quality. Nice clean store
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April 2023 by Pat H.
Amazing!!!! Best customer care I've experienced in a long time. Alex listened to what my concerns wereAnd helped me with my best plan. These women in this location are amazing . The items are carefully laid out, neat , organized. It's an amazing store. You need to go here , they care for their customers. I'm definitely going back- you should meet with them. Amazing!!!!
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April 2023 by John Smith
Staff are friendly, repeatedly offered to help us find things
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September 2022 by Megan Wagner
Terrible experience at this Victoria’s Secret today. Was ready to buy about $300 worth of merchandise and got stopped by a store employee who pointed towards my chest and said “Wow, when was the last time you were fitted?”. When I explained to her that I was already fitted and that I wasn’t interested, she continued with “Okay, I’m just checking because…” and continues to gesture towards my chest. VERY uncomfortable experience. Placed all my merchandise down and left very upset. Will be finding a new undergarment store to give my business to from now on. Completely unacceptable.
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June 2022 by Lydia
This store is beautiful and neat and the sales girls are great!!
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March 2022 by Rebecca Barto
Everytime I go to this specific Victoria Secret/Pink the staff is just amazing. I live closer to the Willow Grove one but would much rather take the longer drove just to go to this store. Especially since the Valley Square store closed.
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January 2022 by Alyssa Romano
I only came in to do a return and off the bat I was greeted by a nice associate at the Pink entrance! Even after letting her know I was simply there to make the return she welcomed me in with the same pleasant attitude. While I was waiting in line another employee had taken me to a separate register in the corner to assist me, awesome attitude! Probably one of the best interactions with retail I’ve had so far.
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October 2021 by Natalie Clarke
I went to have a gift exchanged and the representative absolutely screwed up my exchange. On top of this I had to leave the store without my item as she claimed she had already started a return process. Just to hear from customer service that those were not the instructions given on the phone. Absolute worst experience with a VS store and the workers after messing up acted like they didn't care. On top of that the shelves were filled with dust and needed organizing. Never will I ever go back to that store!!!!
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June 2021 by Rachel L.
Hafsah, Rina, Shanika, Tanya we're EXCELLENT. They each immediately approached me and could see I was needing a lot of help so they stuck by me and helped me pick the best product for my needs. They were extremely patient with me, especially because I knew they were busy at the time I came in. They were extremely friendly and seemed covid safe so I appreciated that in the store. Rina helped me do a self bra size test and that was a really productive thing for me to get done. Thank you to all listed!!! I will be back for sure for the great products and excellent customer service! Whoever the manager, is you've got a great team developed!!
