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May 2023 by Chad Miller
Excellent service, great price, easy parking even for a 36' travel trailer. Loose stone lot with fence, no mice or critters. Highly recommend.
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June 2022 by Dakotax610
Outstanding place, the people are supper nice.
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June 2022 by David Staats
We stored our travel trailer for several seasons always had a great experience. The prices are perfect, we never has an security issues or damage to our trailer. Super convenient location right off 422, and really close to the turnpike which was perfect for heading north to the Poconos or South to the N.J. , Del Shores. Only reason we left this facility was because we moved.
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February 2022 by Tiffany Roellinghoff
Great owners. They don't skimp on things send keep up with buildings and grounds. They care about their renters.. Clean. Even the bathrooms are tidy. Great storage facilities. Fair prices. Highly recommended.
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April 2021 by David Blye
Good storage place. Easy in and out too.
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December 2020 by Rebecca Scherer
Enraged customer, please read entire post:The time spent storing belongings at this location was great. Never had an issue with the employees or building. My issue came after I vacated. I returned the keys and was billed for 2 additional months. After calling and leaving messages for about 3 weeks, I was finally told the charges would stop and my 2 months would be refunded. It has been officially 6 months that every other week the company tells me that they will be sending me a check for $300 and still have not done so. This morning when I called again. I was told that the finance team figured I would eventually just give up and wanted to wait it out. Even though someone from the corporate office called to tell me it was going out that same day months ago. This obviously never happened. (According to the receptionist who answered the phone, there are about 5 others in this situation).This is incredibly unethical and inappropriate. I was told AGAIN to call back on Monday if I do not receive my deposit back.I highly recommend dropping off you keys in person and getting a final bill printed out for you to ensure you do nor fall prey to this scam and calling the Better Business Bureau if you have.The struggle continues...Update as of Wednesday, two weeks later I still had not received my deposit back.
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May 2019 by Kirsten Dawn
Friendly staff, good sized units for an affordable price, but it's a storage unit. I don't know what you want here. My unit is in the brick warehouse with the old fashioned gate elevator. Works like a charm and the freight elevator is great! I saw a review about flat tires / broken carts. I've never seen a bad cart, but I do see rude people who don't send the cart back down on the elevator when they are done using it. That's not Spacemall's fault.
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January 2019 by Julia Kireeva
How the heck people work there? I have been trying to reach them (DURING THE NORMAL BUSINESS HOURS) for over a week and no response to my emails or a call back. I work a normal day job and cannot stop by to (chase them down) get the information about availability of the units. So I went there on Saturday - on their website it said that they are SUPPOSE TO BE operating 10am-2pm. guess what - NOBODY was there. And as we walked by (oh apparently anyone can easily walk in and out of their lot) we saw a s%@t ton of units available and parking spaces... I really hope they will go out of business soon and someone who knows customer service buys them out.
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August 2018 by Krystal Oruska
Affordable
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December 2017 by Eric Parola
December 23, 2017 I've since deleted my previous four star review and updated it to one star due to a lack of customer service. This started about six months ago when I had to update payment information. June 18, I send an email to inform them of the change, no response. Three days later I send another email, no response. Another two days pass, I call and leave a message, no response. Another six days pass, June 29, I call and am able to speak with someone and get my payment information updated. Four attempts and 11 days later, the issue is resolved, everything is back to normal. Fast forward a few months to October. I pick up some belongings, couldn't figure out how to use the big elevator. No problem, I used the small freight elevator since I didn't need much. I return to the facility in late October/early November and again, couldn't figure out the elevator. I return on Thursday, November 16, still no dice on the elevator. I call and leave a message at 4:25PM, no response. A month passes, Sunday, December 17, still can't figure out the elevator, call and leave another message at 1:33PM, this time frustrated, no response. December 22, I'm able to figure out the elevator, it turned out to be something simple. Had they called back, it would have literally taken seconds to resolve. About the elevator...it used to have a rolling lift gate that would open automatically once a first door was opened. This was replaced with one that needs to be opened manually and is locked with a latch. Had I known this, there wouldn't have been any problems. December 23, I send an angry email to let them know I don't appreciate their lack of response. In less than three hours, they reply. It seems they don't like it very much when a customer expresses anger with their lack of customer service. Below is their unedited, word for word response to my email: "Every single time you have called it has been after hours on Saturday or on a Sunday. In addition, there is ample signage on the elevator indicating how the latches work AND we sent out an email informing people of the change when it happened. We appreciate the notice that you are moving elsewhere. However, the only lack of customer service came in your expectation that we would be available 24 hours a day. For example, you came to my door at 6 p.m. on a Sunday evening. Expecting customer service outside of normal business hours will likely lead to your disappointment in many areas." To be fair, it's true that there's signage on the elevator. My fault, I own that. I read the signage and didn't understand what it meant…boy did I feel silly when I figured it out. As far as the rest of the BS that was in their response goes, every time I called (all two of them) was after hours according to them. My first call was during business hours and the office was indeed closed the second time I called at 1:33PM, NOT 6PM. After checking my past emails, I found nothing informing me of the change as they claim. The implication that I have an expectation they'd be available 24 hours a day is complete nonsense, but I DO have an expectation that when a paying customer calls for assistance, they'd at least have the courtesy to RETURN THE CALL within a reasonable amount of time! Taking more than a month and an angry email just to get a response doesn't cut it. Here's the response they could've given me within 5-10 seconds: Give me the Gibbs smack in the back of the head with a "hey bonehead, all you have to do is unlock the latch" and I would have walked away in shame of the sheer stupidity I inflicted upon the both of us. Instead, my calls for assistance were ignored. When it comes to business, you don't keep customers very long when you don't respond to inquiries for assistance no matter how petty they may be. ALL of the above could have been quickly resolved with a simple phone call. Save yourself the agony and take your business elsewhere. Stirling Storage in Phoenixville is a far better
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October 2017 by kelly Kelly
Best place for storage
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June 2017 by Mike Graham
It's a self storage place, nothing fancy. Management is easy to work with but the carts tend to have broken or deflated tires. Best to get a unit near the windows if possible, lighting tends to be a bit hit and miss in some areas of the building. We have 2 units and have no plans to leave.
