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January 2024 by Mike Gioffre
Our custom made sauna is fantastic.Well worth the wait and minor headaches getting it to completion.Highly recommend Baltic.
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November 2023 by Kathryn Tafaro Platt
We ordered the sauna kit and installed with our own contractor. It was mostly a smooth process. It was our first install, and the outcome was great. They client was very happy.
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November 2023 by Michael Sims
The entire process was easy with Tom and Baltic Leisure. All materials were well-packed, no damage during shipment, and included everything needed to complete a custom measured hybrid sauna (traditional and IR). Their team was very helpful. As any custom sauna will require some form of shipping to receive your materials, you should consider working with the Baltic Leisure team.
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October 2023 by Karl Weidhaas
Our experience was delightful. The design phase was fast, efficient, and flexible. Delivery was faster than quoted. We love our new wine cellar.
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October 2023 by Michael Mooney
They did a great job on our custom framed sauna job. There was an issue with heater due to manufacture and Tom and his team at Baltic were very responsive, got a replacement quickly, and were great to work with. Highly recommend! Thanks Tom!
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September 2023 by Matthew Conrad
Great experience! Tom has been super helpful throughout the entire process from picking out the heater, to door sizing, as well as design and material for the build.
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September 2023 by Sherri Mignatti
They were wonderful to deal with and provided great service. They installed a new wine refrigerator and got us working properly in an expeditious manor. I would recommend them to any of my friends.Sherri
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August 2023 by Lee B.
While waiting the short time for the sauna to warm I ride the recumbent bike and watch the news on a TV hanging on a pole from the ceiling, directly in line from the window of this sauna,. Between the bike, and the news- I am all warmed up for the sauna. I am now prepared for my quiet and relaxation. I don’t need to time my stay in the sauna I know it.I can sense it, My perspiration seems purer , and since I am more flexible and my breathing is slower and more relaxed,. My body is telling me that I’m done,. I have achieved my goal,And now it is time to move on and lay down on the mat to stretch out- something I could not have done if I haven’t been in the sauna previously.Then I moved to the sitting area where I have a great cloth rocking chair, there I can just allow myself to sit and just the whole experience. the temperature there is perfect. The air is purified, and there’s a slight fan.I am now renewed I have had my sauna.
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August 2023 by DCF Walla Walla
We are delighted with the service experience. Prompt responses and amazing attitudes. We appreciated their input and expertise as we searched for the best sauna heater for our community.
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August 2023 by tedlbot
Excellent communication. Excellent product. I am a custom home builder and we have bought multiple saunas from Baltic Leisure and we have not been let down.
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July 2023 by Douglas Ditty
The owners and store is the best!!! Good services, good product, Quality work, flawless delivery, they worked with me on the installation date, everything you could ask for!
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June 2023 by Jared Quereau
Tom and his team were professional and delivered a high quality sauna promptly and as described. He took time to advise me on the best type of sauna for the space. I use it almost daily and have had no problems after three months. They are easy to deal with and do quality work.
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June 2023 by Ed Becker
What a pleasure to work with both of you and your extended team at Baltic Leisure. From the first phone call with Sean, who provided excellent guidance, to Tom, who really went above and beyond to be sure my new Harvia KIP45B was the right unit and wired exactly to how its predecessor was wired. Mike greeted me warmly before operating hours and engaged me while waiting for Tom and Sean to arrive by normal opening time. Owner Tom went out to the parking lot to look at my dead unit and made a valiant attempt to repair it instead of defaulting to selling me the new unit. While that effort was not successful, it says a lot about an owner that would try to replace parts in a unit he does not sell instead of just selling me what I came for. He then returned to the parking lot and wired up the Harvia KIP45B so I would not have to stress out doing that myself.While I was looking around the showroom, the display models were impeccably designed and built right there in their carpentry shop. No China shipments, all of their units are born and raised in Oxford PA before finding their forever homes somewhere in the country. I had the privilege of being there in person to experience this craftsmanship and customer centric service. I am known as someone that is not easily "satisfied" and Tom and Sean did not satisfy me, they DELIGHTED me. I ask anyone reading this to recall the last time you were delighted by any establishment or service provider. Think Hard, since it may take awhile, if ever, to come up with an example. If you deal with Baltic Leisure, that will be your go-to the next time someone asks you when you were delighted.Thank you Sean and Tom. Feel free to use this as a reference if anyone asks for one. I would consider it an honor to help others experience what I experienced working with both of you. Pictures attached of the installed Harvia KIP45B. We are enjoying it.
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April 2023 by Kevin Jornlin
Mike and Tom were excellent. I sat with Mike no less than 3 times to go over plans and changes and discuss options on my sauna plans. After I finally gave the go ahead, they had my sauna done is less than a week! And their staff was also awesome to work with. Highly recommend!
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April 2023 by D. Kennedy
Tremendous experience.Put sauna in utility trailer with no previous experience.Tom walked me through whole thing.Amazing.
