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September 2023 by Bob Brink
Citadel Credit Union's Oxford branch is conveniently located and is staffed by knowledgeable professionals who are quick to offer assistance with a smile. If you're considering opening accounts at Citadel in Oxford, see if you can get an appointment with Ms. Morgan Tumolo. She has loads of banking experience at Citadel and will be very helpful as you navigate the process of moving your accounts over to Citadel. And for what it's worth, the Oxford branch's interior design is quite attractive, and its lobby and semi-private offices are comfortable and quiet and engender a sense of safety and serenity.
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May 2023 by Richard Rodriguez
Great staff, friendly and knowledgeable service. Always helpful and willing to make suggestions to help with all of your banking needs.
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May 2023 by Jennifer Campbell
I'd give 0 stars if I could. Dealing with them has been nothing but a headache from the moment I finalized my account with them. They'll be kind and helpful until they get your full funds, then treat you as an inconvenience. Dealing with their customer service representatives is a nightmare. You can't get anyone on the phone and don't even put you on hold like any other company. The phone just rings and rings. After a full week of dealing with them through their secure messaging system, they told me they won't send a bill or email notification for payment due for their credit card and won't return the late fee they slapped me with when I got no notice a payment was due. The guy, Brian, was a senior customer service representative and was consistently unhelpful, rude, condescending, and snarky. I can't believe the BBB gives them an A+ rating.
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December 2022 by Jeff Livezey
So people fraudulently took money out of my account in FLORIDA!!!! And this bank did nothing to help. This is not a bank to trust your money with.
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May 2022 by Kathleen Book
Oxford's Citadel has the best team! My family and I have always received the best service. In particular Kimberly Stout who is the Market Manager goes above and beyond to help with any banking needs we have. Keeps us up to date on any new offerings like specials on CD's , Home Equity promotions etc. I would recommend Citadel if you're looking for exceptional customer service.
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May 2022 by David madans
I moved from a large bank to Citadel and have no regrets. Citadel Oxford branch is the best! Excellent Service & Staff. Always there when I have a question and info is accurate.
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March 2022 by Tony Iaquinto
Paid off a auto loan that I had with Citadel on December 2 of 2021. Never received the title. When I called they told me to contact DMV. Well I did and DMV wants to charge me $58 for a duplicate title. When I called back I was on hold forever and transferred from person to person.
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February 2022 by Just
This is a scammy bank. Tried to cash a bond from over a decade ago and they said it would take a month to receive. 1 month later they tried to act like it was already cashed.. then why would I have the original document? They lied and their phone number is 666, so not surprised.
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December 2021 by Magingqi Ñœsï Ntomb Yakomkhulu
Mrs Lilian Wilson is sure a blessing into my life and that of my family, with minimum investment of $600, be rest assured to make your withdrawal of $7,200. After loosing my job I have no where to lay my heads upon until I was introduce to Mrs Lilian Wilson by a friend who advise me to invest into her bitcoin trading and now my life have really change.
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September 2021 by Elaine Sullivan Harrington
It would be fitting if your bank would lower the American flag outside your firm to half mast for the remainder of September,in honor of the 13 military personnel wh were murdered in Afghanistan. Thank you.
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March 2021 by John M.
Awesome bank, tremendous staff! So much better than those "big" banks. Actually cares about their members and what we have to say.
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February 2021 by Ron Franz
I am very upset with the way the bank was plowed for this last snow storm due it has never looked like that before when nu-image landscaping had it the sidewalk where very Icy and the lanes where not plowed very well and I couldn’t even believe that I was afraid to drive up to the atm because I was afraid of not being able to reach it also the company that was plowing the shopping center was very rude to me and my kids by yelling and cursing at us. I think we may need to rethink our banking account plans
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September 2020 by Jan Kamp
This was not a direct interaction, just feedback about contacting the local branch. Wanting information about opening an account and preferring to speak directly with the local bank I tried calling two different numbers listed for the Oxford PA branch of Citadel. After a 15 minute wait for an answer it was picked up by Corporate. The person who answered said that all calls go directly to Corporate! So why make it look like you're calling local?? That person didn't have the info I was looking for, and tried to call Oxford directly but they didn't answer after another 15 minutes. She took my name and said she'd have them call me back.
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July 2020 by mike hunt
Switched from Sun East about 6 years ago, great service at the 5+ locations I’ve visited over the years. Wouldn’t recommend any other CU or bank over this one
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May 2020 by Emmanuel Garduno
Just got ripped off 100 dollars teller stole them i gues cause they magically disapeared?????I would recomend WELLS FARGO way better service
