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December 2023 by Fineran Neff
I can’t believe, the warmth the just respect and care that I have experienced and that’s just the waiting and begging of my experience at LVHN express care Palmerton, Jennie M. Just a complete professional and kind GEM of a woman and worker, she literally set my video chat up re did my whole LVHN app just super kind and patient as well as along with Lorrie Z who just knew little things to help and speed up my process without over looking and pushing me through. They not only helped me but listened not just heard my issues, I would give them both 10 stars and the whole place just is with how many workers vs patients.. just AMAZING
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September 2023 by Paul Kauth
Love this urgent care. The nurses are always sweet and helpful. Luke is great, wish he was my family doctor. Definitely recommend.
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August 2023 by 80D Garage
Try to bring my daughter there to keep her in network instead of going to my local St Luke's The sign on endors says they're open till 3:00. We arrived shortly after 2:00 and they said they are not accepting any more patients. There is only two people in the waiting room. The Secretary told us to go down the street to St. Luke's which they also closed at 3:00 too. St. Luke's took us and we didn't get out of there till 3:30 because they were packed. Ran into somebody else there that said they got turned away too
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August 2023 by Amy Martin
Took our 1 year old there for a rash after she's been running a high fever for days. They didn't close until three we arrived at 2:05 and were told we would have to take her to St Luke's because they were not seeing anymore patients. In my opinion. They were in the wrong. They turned away medical treatment to a child for their own personal needs.
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August 2023 by Gloria Daniels Stoudt
Place was quick and very caring people
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June 2023 by Kathy Werth
Great service, close by. Super Doctor Allison explained my condition in detail. The staff was extremely efficient from start to finish.
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May 2023 by Allison E
I first ever came here for my son whom had a really bad rash. We had dr friendy, I feel like he just rushed everything and just made it seem like “oh it’s just hives”…my son is 1 and had had it for a few days already. I figured, okay whatever he’s not a peds doc. Went back today for myself for eye pain/redness/swollen for 3 days now. Looked at my eye for about 5 seconds. Diagnosis was..”looks irritated, use eye drops and warm compresses.” REALLY? I could’ve told you that it was irritated from my house. Didn’t say if it continues for said amount of days to return or anything. OH and I had to ask him what the diagnosis was. But even aside from that, second time now seeing this doc and same impression. Always seems like he’s in a rush to push you out and not actually listen. The other back end staff doesn’t give you the time of the day either. Only positive is the lady’s up front at check in. Wont be returning here anymore. Pretty disappointed with the care, or lack of.UPDATE 2 days after this visit my eye had significantly gotten worse so I went to my normal eye doctor. They told me it was an eye infection and that it could’ve been a lot worst if I left it go…. Thanks Dr friendy for misdiagnosing my eye! Pictures show what it looked like when I saw him vs two days later!
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March 2023 by Zachary Broderick
Dr. Friendy misdiagnosed my sinus infection as an upper respiratory infection and, as such, suggested meds to treat my symptoms but not my sickness.Let me repeat that: **He misdiagnosed a bacterial sinus infection as the common cold.**His reasons for this diagnosis were that I had post nasal drip (which is a symptom of several types of conditions) and that my lungs sounded clear (which only means my lungs aren't infected). But he seemingly ignored some of the other symptoms I mentioned -- such as pain while swallowing and yellow/green mucus -- which I found concerning when I realized they were on the informational packet I recieved on my way out in a section which said to "call a doctor if you develop these symptoms." Based on this symptom list I also felt as if I hadn't been questioned thoroughly about my symptoms.Needless to say I'm not coming back here again. I can't say I feel comfortable returning after something like this. And considering I was able to get in with my primary care provider within 24 hours for a second opinion, and also considering there's a St. Luke's urgent care right down the road from this location, I think I have plenty of other options.
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March 2023 by Stephen N
First time I've had to use an LVHN ExpressCARE location. Staff were very professional and courteous. There was no waiting time, and all of my questions were answered. Very pleased with my visit!
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December 2022 by Heather Marie
I am making this review for Allison, she’s the doctor I seen last night. I am so grateful and can’t say enough how much I appreciate her. I needed to find a dermatologist as soon as possible and she actually called me later after my appointment with information for a place I could be seen quickly. That just showed me how caring she is. I’m beyond thankful for her doing that, she didn’t have to, but she cared about me even after I left. Thank you so much.I’d also like to add that it was easy to make an appointment online and I was able to make that appointment for the same day. Extremely happy with having gone here last night and seeing Allison.
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December 2022 by John Grey
Woman at check in was amazing. Showed a caring attitude. The PA went above and beyond to exceed our expectations as parents for our little one. The medical assistant however earned this location 1 star. The lady was absolutely miserable. Didn't listen to us. Constantly demeaning and demanding. This lady gives LVHN a bad name. Thank you for the the mixed experience (mainly atrocious except for the woman at the front desk and the PA). Hopefully the process of elimination with hold this woman accountable!
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December 2022 by Taylor Wentz
Everytime we go to LVHN urgent care it's a nice experience.. the place is clean, the staff are very friendly! Sometimes you have a bit of a wait time, but that happens anywhere. Highly recommend
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December 2022 by Todd Anthony
My adult daughter is between jobs with no current insuranceI called LVHN Palmerton express careand inquired out of pocket cost for an uninsured person and was quoted a figure that I agreed to payOnce arriving I asked again what the amount would be for this visit and was told the same amount, unless they had to include labs, bloodwork, exray ect..We saw a young female PA (name withheld)She was very polite and diagnosed a skin conditionMy daughter asked if it could be anything else and she was told“no that’s what it is, I’ve seen it before”There were no prescriptions for systemic or topical treatments offeredAnd so we saw another doc the following day and were informed their could be a variety of causes and we left with a prescription for an ointment that helped greatly, eventually resolving the issueBut we keep receiving additional billing from Lvhn Palmerton with a balance from their insurance company?Claiming that the facility is due an amount higher that what I paid and so far all calls to Lvhn have been a waste of timeI will not pay this additional fee and will file a formal complaint with managementFor poor inaccurate care and treatment and over billing
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December 2022 by Madi Mariah
Dr. Luke Price is amazing at what he does and has amazing respect and bedside manner for his patients. He listens, understands, and tries his best to do all he can for you. The staff at this location are all fantastic. I highly, highly recommend LVHN Express Care over St. Luke’s Care Now, where the staff is sometimes downright disrespectful, unhelpful and rude.
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December 2022 by Wendy Chambliss
When I am unable to see my PCP, this is my go to. They are very prompt, courteous and always ready with a warm welcome whenever I'm feeling less than my best. Never a very long wait at all, even when very busy.
