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December 2023 by jt jt
Shawn branch manager very rude called me out of my name and told me to go pound sand . Very rude and un professional. Stay away from this bank
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August 2023 by Jason
Always a pleasure to work with, they are very eager to help, pleasent to work with.
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May 2023 by hezekiaB
This bank’s branch staff is perfectly fine and pleasant. The corporate office, their policies, and especially their 1800 number’s service are abysmal. They show no interest in wanting to improve and are perfectly content letting your account be inaccessible to you all weekend long. The fraud department should all be fired. Going overseas? Think you should let them know so they don’t see an overseas charge and lock you account? Don’t bother. Even if you do they’ll lock it anyway. Making an iTunes purchase? Locked account. Online shopping? Locked account. Often times they’ll call or text you to verify if you actually did make the purchase, and then once you verify it they’ll lock it anyway, and you’d better hope this doesn’t happen after 5 on a Friday because if it does good luck using your card again until the corporate office opens again at 9 on Monday. Horrendous. Stay clear.
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February 2023 by Josh S.
Always have issues with the drive through atm. It once gave me all 10s instead of 20s. Gave me half of what I asked for. Bank did nothing about it. Had to call the atm people and took 3 weeks to make it right.
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July 2022 by Linda Higgins
Very unhappy since FNB, Metro was 5⭐It took 3 if my husbands death certificates,( they misplaced first two), at $20 a certificate they promised to reimburse but never did. Eight months later & many calls and trips to the branch finally account was corrected.They've put fraud restriction on my debit card without notifying me and auto bills now have late charges. My cell phone service disrupted because I wasn't notified. Working on changing Automatic deposits to go to Northwest with phenomenal customer service.
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July 2022 by Lea Helman
Very unhappy since FNB, Metro was 5⭐It took 3 if my husbands death certificates,( they misplaced first two), at $20 a certificate they promised to reimburse but never did. Eight months later & many calls and trips to the branch finally account was corrected.They've put fraud restriction on my debit card without notifying me and auto bills now have late charges. My cell phone service disrupted because I wasn't notified. Working on changing Automatic deposits to go to Northwest with phenomenal customer service.
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April 2022 by Jordon “Goodie” Good
Headaches all around unless they’re calling you to open more accounts
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February 2022 by Ryan Kelly
They'll charge $12 a day for overdraft fees. I set up my account so I can't personally overdraft it but they charge $3 to use any ATM and that's how they got me. I tell anyone I see not to use this bank.
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January 2022 by April Gusler
They hardly answer phones. And when I do talk to someone or leave a message. They never call back to answer the question. Switching banks now.
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November 2021 by Mita
Run don’t walk!!! Unprofessional, rude, ignorant, unkind managers and one teller!!!
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November 2021 by ItsCodyG
Worst bank ever. Avoid at all costs. Customer service provides 0 help after waiting on the phone for over an hour.
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November 2021 by Meda W.
Horrible bank, unprofessional and rude managers and one teller. Run, don't walk!!! Unbelievable customer service
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April 2021 by Shelby Sweigart
I was very pleased with my service. Wanted to open an account for my first time and Joshua was very nice and explained my options. Tellers were all very friendly and accommodated all my request. Was very pleased with how they handled covid precautions also. Needless to say. When I left I felt I made some banking friends. Had some issues with online service and called the 1-800 # the young lady was so nice. She had me chuckle a few times, she wouldn't let me off the line until I was in and online with my account. I appreciate that, most the time they rush you!
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April 2021 by Breezattak
moving to another bank soon. Got hacked 2 times in 2 years and never gave me my money back, even tho they said they would. They also took money from my savings and then deleted it. thanks fnb.
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May 2020 by Tynea Holloman
First national bank is terrible