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December 2023 by Tara Aleardi
Will and the employees at Paoli Ford Collision Center were amazing! They provided a detailed estimate, worked with our insurance company and communicated with us regularly regarding our Bronco repairs. The workmanship was also excellent - it looks brand new! We are grateful.
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November 2023 by Michael Kotary
The team at Paoli were really great. They have a fair estimate and we’re precise with timing and follow up. Will did a great job following up and providing updates.Service: Body & Trim
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September 2023 by Nancy Brenek
Always a pleasure to have my car serviced at Paoli Ford. I have had past autos repaired at the collision service and have had no complaints at any time. The manager handled my case professionally and was very responsive to my calls. I would definitely recommend Paoli Ford for all services.
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September 2023 by Steve Waldron
The collision center at Paoli Ford was extremely helpful with my situation. William camp did an unbelievable job, communicating and keeping me up-to-date with any changes that would occur.Service: Body & Trim
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September 2023 by Cesar Garzon
Nothing but the best service. Will and the rest of the service department took care of my vehicle with professionalism and expedience.Services: Painting
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August 2023 by Eve P.
They picked up my 2020 expedition (purchased there) for oil change at scheduled time 10:00 am. We also asked if they could check the car due to an odd alert we had twice while accelerating. Spoke to Greg (don't recommend) who tried to upsell an inspection several times on the call (I have until end of September for that). I called at 3:00 for status, again Greg, again keeps talking about the inspection! I just want to know about the oil change. He gave me a lot of run around until I flat out asked, will it be ready today? "Probably not." Ok....I needed my car back due to having my 3 car seats in there and can't take my kids anywhere. I asked them to bring it back then? Can't....don't have the drivers. What a convenient feature that pick up is! Told him I have no choice, I would just come get it in about 40 minutes then. Had to get a babysitter for the kids, leave work early, go get my husband, go to ford, and they have my car up front waiting. Walk in....straight to inspection talk AGAIN. What about the alerts that go off? Couldn't find anything. We can look again during...you guessed it, THE INSPECTION! He goes to the back. I go to pay, lady there tells me there's no charge. Wait....they didn't change the oil?? She goes in the back talking to Greg who is even giving HER attitude in his body language, shrugging and shaking his arms. She says "well the lady wants to know if her oil was changed and if she has to pay for it???" Only then does this coward admit that nope....no oil change. Couldn't even relay that message himself!! 6 hours you have my car there and do absolutely nothing. Yeah I'm sure I'll bring my car there for inspection Greg. Never again. And won't make my next purchase there either.
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August 2023 by Bernard Scott jr
William the Matthews autobody shop manager was professional, experienced and friendly. The shop completed an outstanding job on my Explorer...it looks " brand new".
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August 2023 by Greg Dunkle
Will is an absolute Pro and a great guy to work with on difficult situations. He was proactive responsive to all the aspects of a difficult repair. As long as Will is there all our work will got to Paoli Ford collision. Wish your maintenance group was as easy and trustworthy.Service: Body & Trim
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August 2023 by Holly Small
The whole experience was great . My car was done within a week. Will was super nice!!Services: Painting
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July 2023 by Andrew Solomon
Accident body repairs
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July 2023 by G M.
After the run around from some other local Ford Service Departments we found Matthew's Paoli Ford. It's a 25-30 minute drive for us and worth every minute of that drive. This is the level of service we had with our dealer in California- personable, honest and direct. And accessible! I can book appointments online and not have to try to catch them just before opening on Monday. They text, email and call.. Whatever works best for you. Now they have added Mobile Services!!! While I was at work the tech came out to take care of some recall work. Maybe an hour but I didn't have to step away from the office midday. THIS is the definition of service. Thanks Paoli Ford!
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July 2023 by Organ F.
My experience only relates to service, and while I've been to most of the Ford dealerships in the area, this one is the worst. Most notably, everyone on the front end has a strange attitude, a chip on their shoulders that tends to come with holding a service job for too long. Perhaps they are entitled to it, given that the Main Line clientele can be difficult, but boy is it obvious! My recommendation: get some people in there who aren't completely on autopilot. That attitude is the primary reason why I will never return, despite the convenience of the location. I had several not great but not truly awful experiences here, but the one that sticks out is a failure to diagnose an imminent catastrophic failure that was covered by a recall I was within 1000 miles of missing. Fortunately another dealership caught it. Have a great day everyone.
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July 2023 by gilbert weisman
A+. Pleasant. Fairly priced. Did the job quickly. Did the job well.Services: Painting
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June 2023 by MD HART
Will was fantastic in providing me an estimate for body work. Very good price, scheduled me, and delivered on everything he proposed. I would highly recommend using Paoli Ford for any service and/or body work. Thank you Will.
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May 2023 by Bob Niles
Will did a great job with communication and service. The car came out really nicely done. The collision center did a great job all the way around.Services: Painting
