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June 2025 by Scott Szewczak
I started going here when my local pet shop closed recently. The staff are friendly and very helpful. Irwin is ALWAYS happy and friendly to customers. He is a breath of fresh air in a dark world. Good job!
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June 2025 by Orang Gina
We buy mealworms to feed an anole.
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June 2025 by Charles Cadwallader
Nice prices
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May 2025 by Kellee Hymann
I’m new in the area and I visited petco yesterday inquiring about some fish the employee Irwin was a huge help. He answered all of my questions even engaged with my children ,answered all of there questions even let them hold a ferret loved it he showed me how to get my tank setup helped me pick out everything that was needed and didn’t try to over-sale me which I appreciate. he had wonderful energy made me and my kids feel welcome to the pet community I will definitely be returning I hope all the customer service at this establishment is this pleasing have a wonderful week
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May 2025 by Araceli Wakil
The staff is very friendly and eager to sssist. I have always been treated to great customer service. Jasmine and Sarah are two employees I have interacted with recently.
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May 2025 by Anar P
I'm reeling with disgust for the way this store in Paoli, PA. treated me for a dog grooming.
I had a 4:45 appointment this evening to groom my dog. My partner, kids and I called at 4:48 saying we are running a few min behind. The store said we have a 10 min grace window. We arrived 4:54 within the window. The grooming coordinator Devika was very rude and disappointed that we made it, and refused anyway saying she was busy - even though she said she saw us pull in on time. She had been trying to push a reschedule right from the beginning and shoved it onto us.
We spoke to Store manager Sarah who seemed to sympathize - she spoke to the grooming coordinator Devika for 5 min and she returned saying that the issue is we are very busy so we can't take your dog. I was astounded - we followed the instruction made it through rush hour traffic and still made it and were being made a mockery of. We are a family, I took time off work, made it through rush hour on a Friday to be at the store - to be treated with a degree of nonchalance and astounding indifference to customer and situation that had me gobsmacked- I get the harried groomer, but the manager using being busy as an excuse is stunning!! I kept asking her what did I do wrong, which she could not answer.
There is something very wrong with this- there is absolutely no fear of accountability which may be a much larger problem that could use leadership attention. I could also use some redress for the way my wife and I were treated.
I don't usually use yelp for anything but food but I'm outraged enough that I I feel you should hear of this incident. We have reached out to many levels of their management as well so there is better chance of someone getting back. Looking at other ratings of the store in recent times we are not alone in this. For the record, Sarah refused to be on audio or camera recording in her position, as per Petco policy!
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July 2024 by Miriam Heck
A great and helpful store prices are good a nice variety the employees are helpful
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July 2024 by Sean Lindenmuth
Sabrina at Petco Paoli is the BEST! We have a very naughty, 90lb Bernedoodle, that I can only imagine how difficult he is to bath and groom. She's never had a negative thing to say and does an amazing job every time. Very thankful to find someone to work with him and his anxiety issues!
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June 2024 by Debi Schneider
My ex-husband and I have been there many times. For breakfast and for lunch. The service is always quick and the servers are very kind. They accommodate any little things that we may ask that may not be directly on the menu and the place is very clean and the prices are reasonable for the amount of food that you get. Definitely worth going to a nice mellow place that you'll have a good meal! ??
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June 2024 by Mary Carroll
Well stocked clean Store.
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June 2024 by philip Haber
Arrived at the store before closing and the doors were already locked. Red headed male employee rudely shook his head when he saw we were standing at the door. I hope management can do better and keep the store open until proper closing time.
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June 2024 by Jeff K
Cat dad
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June 2024 by Sagar Patel
Friendly customer service
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June 2024 by Jenny Jones
I went to get my dog a bath and her nails cut down. The didn’t do her nails. Not happy about that at all. This is a different location than where I usually go, but I’ll never go back. But the people are really friendly
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May 2024 by Larry Daly
Went into the store for some advise on aquriums and parakeets and all I got was a rude experience. It was 4/11/24 at 920 AM and the person I tried to speak to was completly rude and no help. I am never shopping Petco again.
