Citadel Credit Union is a financial institution known for its helpful and friendly staff, making it a trusted place for customers to keep their money. Customers appreciate the assistance they receive, whether it is in person or through follow-up calls, which shows the credit union’s commitment to good customer service. One customer highlighted the helpfulness of staff at the Parkesburg branch, praising an employee named Kenny for his attentive service and willingness to assist even after hours. New customers also find the staff accommodating and eager to help with questions or issues. However, there have been concerns about safety and security. Some customers reported serious problems related to hacking and credit card scanner malware at Lancaster County stores. Hackers installed spyware on self-service checkout screens, which could identify shoppers and make fraudulent transactions without their knowledge. These hackers could control the hacked equipment from a distance of twenty miles, causing potential theft and fraud. Customers have experienced unauthorized discounts and false bar code readings, with one losing $400 to skimming at a gas station. Citadel refunded this amount, but the ongoing hacking threat remains a concern for shoppers in the area. Additionally, parking lot safety was mentioned, as some customers find it unsafe due to poor lighting at night. Despite these issues, many customers are satisfied overall, citing helpful staff and effective service, making Citadel Credit Union a generally trusted place for banking.
Is there any way the parking lot can have lights at night? It is pitch dark when I have to go inside to use the 24 hour banking and it feels very unsafe. Otherwise I am a happy customer.
December 2023
Had to pick up a cashiers check, and as always, service is awesome.
June 2023
Greeted by staf interacted with 3 of them then a personal reach out from Nicole Groff regarding a returned check thank oh so much
