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February 2024 by Taurus- Astrobike
PRESSURE PRESSURE PRESSURE TO UPDATE AND UPGRADE YOUR PHONE AND AND SERVICES... VERY UNPLEASANT!! I'M SOOOO SORRY I'D STOPPED BY THERE.. & NEVER EVER WILL I DO IT AGAIN!!!! BEWARE OF ALL OFFERS,BECAUSE OF HIDDEN COSTS IN THERE CONTRACTS!!!
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November 2023 by Ava W
This location is great! I’ve been here several times and I’ve received nothing but courteous, professional and friendly service. Today I worked with Sieem, and I left having all of my concerns addressed, and with a brand new Apple Watch on my wrist. I will continue going to this location when I need face-to-face T-Mobile customer assistance.
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November 2023 by Darryl Ford
Very professional and efficient; took care of my phone issue promptly; I was so impressed I bought my daughter a phone and added another line to my family plan
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October 2023 by Lazy Traveler (Game)
Store rep Tom blatantly lied to my face multiple times, over something he wasn't capable of doing in the first place while simultaneously wasting 30 minutes of my time. Will not be returning.
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October 2023 by Victoria W
Thomas was amazing! Very kind and patient given my mood and our 2day transaction but he helped me out no matter the circumstance! Thanks to Thomas and Chris for being so understanding!
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August 2023 by Roslyn McKinnon
It was a smooth transition! And upgrade to my phone. Great customer service from Tmobile Rep!
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July 2023 by Amina G
Customer service is horrible! If you don’t like your job quit and let someone who would truly appreciate it take your position. Service reps are not friendly, they seem annoyed when you ask questions and don’t have much knowledge of their products or the survive.
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July 2023 by Cherri Sanchez
We had the pleasure of getting assistance with the phone from Angie!!! She was a joy!! She supported every aspect of the company while giving what was needed to activate and restore an account. Thanks Angie/ Thanks T-Mobile.
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June 2023 by Leroy H.
T-Mobile customer service is awful. I ordered a phone online, when I received the phone I didn't like it and returned it the next day. Since then it has been a customer service nightmare. I received a bill for a service that I never used. I contacted customer service and was told I couldn't be helped over the phone. I went to a T-Mobile store and was connected to someone who supposedly closed the account and removed all charges. Today I received another bill from T-Mobile and a notice from their collection agency. I'm back on the phone trying to get this resolved. I suggest don't even bother with T-Mobile, it is not worth the hassle.
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May 2023 by Julieska Morales
I have been a T-Mobile customer for around 6-7 years now. I’ve been to a lot of stores in that time, but ever since I found this store 3 years ago, I do not go to any other store. Today I was helped by Josh and he spent - I believe - a good 2+ hours with my family and I trying his best to get the absolute best deal for me. I went in for one line and one phone, and I walked out with the new phone at a discounted price AND a second free phone and second free phone line. Every step of the way he crunched numbers to see that it was within my budget and continuously looked for any promotions I could qualify for. The staff at this location are always great (including James who a couple years ago got me a promotion for my iPhone 12 with a new Apple Watch), but even so today Josh absolutely blew my expectations and I will be sure to come back to look for him every time I go to T-Mobile. Thank you for your help and incredible patience today Josh, I know the customer service jobs are not easy. You’re great!!!!
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May 2023 by Eric Patterson
Sales rep didn't know what she was doing had get help from others I knew more than her
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March 2023 by John Williams
Thought my phone infected with virus, took phone to t-mobile store young man looked at phone he hit a few buttons and said here you go all is good.Will use this location only Great customer service
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February 2023 by Tempestt Bolton
Switched from att over and they literally made it seamless Dylan was great
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November 2022 by Natasha Grier
This place needs to be closed down. They treated and old lady NASTY!!!She was rudely told that her phone would be cut off for dollar. By a female employee. The manager which was a white guy, then said change your carrier!! We didn't have to tell you that! Do what you gotta do and get out my store. The poor lady said this is all I have, I'm on a fixed income. WHY WOULD TMOBILE EMPLOYEES AND MANAGER TREAT AN OLD WOMAN LIKE THAT!!! THEY ALL NEED TO BE FIRED!!! THE OTHER TWO MALE EMPLOYEES SAID WE DONT HAVE TO TELL YOU NOTHING LADY! WHY JUST WHY TMOBILE??!!! OVER A DOLLAR THO! THE WOMAN HAD TO BE IN HER LATE 60s or EARLY 70s.SHAME ON TMOBILE FOR HIRING NASTY EMPLOYEES!!!!
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October 2022 by Bill B
I've always had great success at the store whenever I needed help I always went to this particular store and I always help me out a lot did a great job for me every time no hassle no headaches and no extra pressure of being sold you don't want. You just get done the service that you're looking for and go on your way.
