February 2020 by Victoria Robinson Hudson
The service at this branch is Horrific. The employees (TELLERS) do their best, however the Management team definitely needs improvement.
January 2020 by Lorenzo Jackson
I've currently been standing in line for 30 minutes and the cashier's are not assisting the clients. I don't know if the system is down, but they should tell us something.
November 2019 by Nicole Best
Tried to go in to get a new card the teller couldn’t help me said I needed to update my contact information.... I called customer service to update my contact information they said they didn’t need an update if my information didn’t change. Teller was very incompetent.
November 2019 by Philly C.
The worst!!! Super slow service, minimal staff, inconvenient banking practices- All around horrible! I just came in to deposit money for a relative and I needed to speak with someone in customer service- big mistake! Im glad this is not where I do my banking. Ive been waiting for over 20 minutes to speak with a rep- Never again. Once again- THIS BANK IS THE WORST!
October 2019 by David Conway
I came in to exchange or deposit foreign currency. I was told I need to wait for service rep. I signed in but saw 2 people waiting over 40 minutes already. No thank you.
September 2019 by Samayah Lassus-Poulis
They are amazing best bank I ever went to
July 2019 by Ms Wonderfulgem
UPDATE: It's extremely unprofessional and fraudulent for TD Bank employees to permit security guards or third party vendors to place their personal cell phones to charge near a customer meeting with a bank rep to discuss a business transaction. The worst of it all is 90% of the workers are black. Who at the bank was watching the surveillance and thought this was acceptable? #unprofessional #disgrace #criminalsatworkatthebank
July 2019 by ramazan dongel
Slowest branch ever , waste of time
May 2019 by james groce
December 2018 by Gaite Jean
The hours need to be updated on the phone line...
November 2018 by Charles Crummy
Janel is excellent ðŸ’ª ðŸ’ª .....She was very assertive and showed ideal customer service
October 2018 by Tiray Jackson
Worst customer service experience EVER! The atm took my money, and I had to see a teller. I’ve been waiting for 40 minutes, and it’s more people in here waiting than working!
September 2018 by Auntydee1018 buttercup
Ivw been with td bank for more than 5yrs and this branch (phone costumer service) is horrible. The phone will ring ten times or more before they pick up. Ive even went into the branch and call them. I can here the phone ring while im standing there, but no one picks it up. So i just let it ring. It rang 20 times before anybody picked up. Very poor service!!!
September 2018 by Political Orphan
Let’s just say there is rarely if ever more than one bank teller. Be prepared to be there for awhile.
September 2018 by Gerald Myers
Excellent helpful staff (Ruben) specifically
November 2017 by Dover King
Always get the transaction done proper and efficiently only slow when backed up with cars only had one issue but was corrected immediately this bank is fly nation no worries no problems
November 2017 by Patricia Royal
Hey always have long horrible waits and it’s never enough people working I spunt a hour and half wait to get a new bank card
October 2017 by sochima89
I have never had a problem at this location, staff is always friendly even the security guard. Only thing i can say is that it is a very busy location near the intersection of 309/Cheltenham and Ogontz. Obviously if you come during peak hours like a Saturday afternoon or during evening rush hour there will be a long wait but it's not their fault that everyone decides to rush into the bank at the same time. I have banked with td for 11 yrs and this location for 3 years. Never had a problem.
October 2017 by Andriy O
Deposited a check over 5,000 through the ATM, had to use ATM machine because branch close at 5pm, was making deposit around 7pm... They placed 6 days hold on entire deposit, disregarding that federal funds availability act requires financial institutions to make first 200 available next business day, if hold is being placed on the rest of the funds. Called customer service, they suggested to see the branch manager as only he or she would be able to release the funds, branch manager said: "sorry, nothing I can do, we don't service our ATMs", - ok, then who does??? Called customer service next day, again they said there was nothing they could do for me... I had only around $10 available in that account and because I was relying on deposited funds - got charged $70 overdraft fees for some $50 and $15 automatic payments (again, bank should make first 200 available next business day), lost 4 work days as part of deposited funds were meant to be used for supplies (I am an enterprenuer, working in construction industry). Very frustrated, should have lost one day and taken that check to PNC next day, never had any issues there even with larger checks, used TD Bank because it was close to work and I figured it would make funds available sooner if I make deposit that day, also I have no bad deposit history with TD Bank for the last few years... So why 6 days hold, if it takes about 2 business days to verify the funds? I may not know much about how the banking system works, but I can analyse how my other bank operates, or even how other TD branches treat their customers - very disappointed with this one... Definitely not America's most convenient bank, at least not for me...
P.S. while speaking with TD Bank's customer service rep, I asked what would be the "safe" amount of deposit that would not be placed on such hold, she said between 1,000 and 2,000... So if you are dealing with checks for larger amounts and rely on those funds - expect delays.
October 2017 by Matthew Thornton
Disrespectful black skinny lady at the front desk October 2, 11:20 AM I Walked in To TD bank to cash my check the lady gave me Smart attitude smh never will I go back there again
September 2017 by Real S.
The worst TD ever. Literally one teller and one customer service rep. T.D. really doesn't even attempt to provide support to this branch and I'm not sure why...
April 2013 by Nicole Brown
One teller on the 4th of the month! SMH, im glad I dont bank here!!
January 2012 by James Donald Sr
Good bank but service is slooooow!