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February 2024 by Craig N.
This is THE WORST CVS I've ever been in. There is like 8-9 people working in the pharmacy at any one time, and it still takes 2-3 hours to get a prescription filled. I have been taking the same meds for years. I get them here every single month, on the same date, and they never have it in stock. "Oh we have to order it for next week", we will call when it's in. But that never happens. I have to call again and say " you told me they would be ready on Tuesday, it's Friday and I never heard from you, it's been a week...." Oh okay we will get it ready for you". It's not like it's simple to call the pharmacy to get these problems straightened out. It takes an average of 20 mins to get someone on the pbone, if you're lucky. I've been hung up on, repeatedly. And the staff for the most part is RUDE. Extremely rude. Now they have another new pharmacist, an oriental guy, he's not only rude, but has no clue what he's doing. I've had it with CVS. Do yourself a favor and go someplace else. Anywhere else. Giant across the street is great. So is Acme.
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March 2023 by Suzann S.
This pharmacy has gone downhill since I moved to Phoenixville 12 years ago. The staff are rude, store is consistently poorly stocked/organized, and the pharmacy is unhelpful. I stopped in today at 5:01 to pick up a prescription for gout (which is extremely painful). The cashier told me he was closing out the last transaction with the gentleman in front of me (the pharmacist watched the interaction and reiterated they were closing). I apologized for being late and explained the medication was URGENT and called in by Teladoc, I was in extreme pain. He refused to budge. I'm still in complete shock he would not release my prescription to me knowing I was in such pain! What kind of moral character does someone like that have?
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August 2022 by Becky C.
I was gonna write a bad review but there's already so many of them just save your time and go to rite aid
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April 2022 by Bri S.
First I will say the pharmacy staff are incredibly kind and patient. They have been nothing but nice as I and many others have admittedly been short with them. This review is more about the pharmacy itself. The way the pharmacy and customer area is set up is not appropriate. There is nowhere for people to stand in line so everyone is stuffed into an aisle that other people are shopping in. There is a literal manikin for adult pull ups in this area but no place for a proper pharmacy line. No wonder everyone is in a bad mood. The vaccine clinic in the corner next to the pharmacy shielded by the most makeshift barrage. There are so many products unrelated to the pharmacy in this one congested area, it makes it seem so obvious that all CVS cares about is sales, not customer comfort. The only reason I gave more than 1 star is because of the staff who politely and genially communicate with each and every customer.
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March 2021 by Joyce R.
Unprofessional cashiers,poorly attitude. They single out your insurance, the cheaper your insurance the cheaper the service. They get away with it because corporate let them do so. Especially the Phoenixville store. Pottstown store are more professional towards their customers.
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December 2020 by Diana S.
We needed a specific medication equipment and I suggested to use the cvs pharmacy over giant to my doctor to see if they carried it. The order was put in and it took a few days and a staff person at cvs called me to advise it would be difficult to get but they would try to get the item by the following week. I received a call the following week that it was ready for pick up. I was happy the staff person kept in communication with me and I did not mind waiting over a week for it. I went through drive thru to pick up my item because I had my young children with me. The line was extremely long, they were doing covid testing as well. I finally was able to get to the window and the woman handling covid testing was also dispersing medication. It did not seem very safe to me? I would think there should be one person dealing with testing and one for medication. The woman at the window was very rude and I had a question and she did not give a flying saucer about it. She just gave me a fake apology and wanted me gone, I was frustrated because I wanted to make sure what I was receiving was correct and properly run through my insurance. I get home and look at the packaging to see it was not run through insurance and I had to call and speak with the pharmacist to get proper answers. The pharmacist was kind and tried to get to the bottom of my issue, but she advised the staff person was rude because she was busy with covid testing? She suggested I come inside next time. I will not be returning and will work with GiantPharmacy from here on out. It was not worth this headache.
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November 2020 by Monica R.
I scheduled a Covid-19 test for 3:50 and I showed up at 3:40, waited on line for an hour, and as soon as I got to the window they told me the providing doctor cancelled the remaining tests for the day. Granted it was out of their control but they didn't even offer to reschedule me right there for another time. They shrugged their shoulders and said "You can go online to reschedule" and didn't apologize. I sat there crying for a minute and then left. I've never had such an awful experience. Thanks for nothing CVS.
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July 2020 by Justin Z.
I wish I could give this less than one star. I went to get an air freshener because my car smelled like something had died in it and I bought vanillia Air freshener from this CVS and it smells like bubblegum! Never going there again disgusting I am so horrified with my experience. Would not recommend.
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April 2020 by Noel B.
I've recently had to start going to a pharmacy more often and I have to say this place is awesome! I was in retail management for more than 20 years and the service here is outstanding. I wanted to highlight the pharmacist that helped me today. I didn't catch her name, but she jumped right in, got my script and rang me up. I mentioned that pharmacists don't normally take care of customers like the way she was doing, she said it's a Friday night, we're busy and we are a team. Way to be a leader! The pharmacist is fairly young - thank you for being awesome!
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November 2019 by M P.
Pharmacy review. This pharmacy incorrectly filled a prescription. When I called to complain and get it corrected, the person I spoke to immediately copped an attitude, including telling me that I had called multiple times before and she was tired of explaining this to me. I had never called her before, so apparently this happens alot. Run. Do not go here.
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July 2019 by Casa R.
The Pharmacy Manager (Kathleen Wnuk) is hostile as well as most the employees in pharmacy ..especially the greened haired one. Other employees in pharmacy are being bullied by the Pharmacy Manager to the point where we apologized to the woman ringing us up. Additionally, the Pharmacy Manager is completely incompetent and on top of yelling at us, she gave us inaccurate information on medication. The entire environment is unprofessional and completely unfriendly to customers. I honestly feel bad for anyone who comes to this location and relies on the opinion of the Pharmacy Manager.
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March 2019 by Lynn F.
Prescriptions are never ready in time. Line at the drive through is always three cars deep. Makes no sense that any other pharmacy does not have these problems. Would switch in a heartbeat if it wasn't so difficult to change so many scripts.
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November 2018 by Kestin W.
Never had a good experience at this location. Service is extremely slow and the employees are very miserable. Especially the lady with the purple hair in the pharmacy. Good luck if you have her "helping" you out.
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September 2018 by Mark F.
Pharmacy is terrible. Always a long wait. Not friendly at all. In fact a couple of them are really rude. Management needs to clean house.
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January 2018 by James Y.
This CVS is conveniently located next to a Wawa and thus has plenty of parking. They also have drive thru service for picking up prescriptions. I've always had good service there. Good selection of greeting cards and snacks. The CVS app works well too.