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May 2024 by Arthur Deco
I bought a nice 1994 Saab off of a wonderful older lady who had her car serviced at the shop since forever. She gave me a stack of receipts, 2 inches thick. I simply called to ask about some of the repairs and the owner was a super ignorant person, and extremely full of himself. I would not take a lawnmower to him to repair. I was simply a new owner and wanted to keep the car maintained at the same shop but obviously this guy doesn’t need work or doesn’t have any customer service skills. I also also brought up a particular repair he made on one invoice which he replied that he 100% would never do anything like that though I have the receipt and his signature lol I don’t know how many older so 900s are still out there but you might want to think twice about taking it here. I
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May 2024 by Felipe Silva
Tom is the man. Reliable.
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June 2023 by Ryan Carter
Tom did great work, did it quickly, and did it for a fair rate, no hidden fees or up selling. Customer service was incredible, it felt like I was dealing with family. Easily the best experience I have ever had at a mechanic.
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March 2023 by Debbie Patton
100% awesome experience with the owner of this business!! Great Human!! While traveling from Ohio to Philly (last hour of my drive) my battery light came on and dash flashed “check charge system”. I knew this meant my alternator was not charging my battery and I may soon be without power!! But I was on the turnpike. We googled “car repair near me”. It was Saturday at 5. We didn’t think anywhere would be open. We headed to Carter’s. They were not open when we got there (Google said they were open until 11pm). But I called and left a (quite panicked) message. Not only did Tom call me back. But he stayed in touch with me the rest of my journey. He is very knowledgable! He’s concerned! And he worried way more about my safety than about making a buck from me!! I ended up too far away from his location to use him but he still took his personal time on a Sunday to stay in touch with me and helped make sure I didn’t have unnecessary work performed on my vacation. Great guy!He’s a no-nonsense, real car guy. (Just like the one I use at home!!) Best find on our vacation!!
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February 2023 by Brandon Pollard
Tom is fantastic and one of the nicest people I have ever met. My car was leaking coolant and Tom was able to not only find the problem but he was able to fix it quickly. After that he was having trouble bleeding the engine and he went above and beyond to make sure it ran right and was fixed properly. He went above and beyond when repairing my car and went above and beyond to make sure that it was fixed properly the first time. He is a great man and an even better mechanic. Tom is someone who will go above and beyond to find the solution to any problem!Service: Engine repair
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January 2023 by Kaila Lampo
We had a great experience. Tom is very kind and honest. He seemed very invested in his work. He made it easy for us to get needed repairs and cared more about his work then making money. If you have a Saab like us, he can take it apart and put it back together bottom to top. Great shop.Service: General repairs & maintenance
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January 2023 by Lester Wiggs
Tom Carter is a mechanic of the first class.I have seen some reviews who were unhappy. Tom is a fair person, if there was an issue, probably he would give your money back.. Likely the issue was that when the car was up on the lift, Tom saw important safety issues which needed to be repaired. Possible did not get clearance, but now here is the point.Tom is not letting any unsafe vehicle out of his garage.Tom is a force of nature.He fixes itsh
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January 2023 by Michael Donahue
Tom is the best! An honest person who loves fixing cars? Yes!I come here for everything. Thank you!
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October 2022 by Chelsea W
TOM CARTER IS AN UNPROFESSIONAL AND DISHONEST MECHANIC. He quoted me a price and I said go ahead with the work, once it was done the price nearly tripled and he never said the cost would be any different until I was handed the invoice, which had extremely unprofessional language on it. I showed this invoice to many other mechanics who said he was an embarrassment to the trade.
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May 2022 by Cody Vankirk
I have had my vehicles inspected by them a few times and they are always prompt and honest the inspection mechanic Tom is very nice and knowledgeable it also helps that its walking distance from my house would definitely recommend especially if you like to support small businessesServices: Vehicle Inspection
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May 2022 by Chelsea Walrath
TOM CARTER IS AN UNPROFESSIONAL AND DISHONEST MECHANIC. He quoted me a price and I said go ahead with the work, once it was done the price nearly tripled and he never said the cost would be any different until I was handed the invoice, which had extremely unprofessional language on it. I showed this invoice to many other mechanics who said he was an embarrassment to the trade.
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January 2022 by Larry Gynch
Maybe he knows about old generation Saabs but charged me 600 to tell me my harness is bad on my 93 viggen and that I should trash the car.Went down the street to story's garage who is a REAL saab specialist and he found my ecu was bad.. maybe go to him for an oil change or tire change,possibly brakes but I wouldn't go any further from the experience I had with him.Service: Electrical repair
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December 2021 by Nicholas Espinar
Called them up saying I had an issue. Told me the times they had available and could give it a quick look over. Offered ride back. Got back to me within a few hours. Gave me a full price breakdown of the repairs which were very reasonable other people wanted to replace the entire exhaust because I drove over a tarp which melted to the exhaust. They managed to grind it off paint it and had the car back very quickly.Very impressed with the service.
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November 2021 by M V
Tom is an excellent mechanic! He clearly explains what work needs be done, and completes the job fast. This is a great family owned business that has fair prices for exceptional work.
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July 2021 by Regal Touch Detailing
Carter's Saab Service is a fantastic place to get work done, and it doesn't have to be a Saab- that's just their specialty. Broke down right in front of their shop when my clutch fan broke and pierced the radiator. This was about 5:00PM, they had a new radiator, fan clutch, fan ready to go by the next morning, by 2:00PM it was finished. Tom (owner) went above and beyond and I most certainly recommend his services.Service: General repairs & maintenance
