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February 2024 by Craig N.
This is THE WORST CVS I've ever been in. There is like 8-9 people working in the pharmacy at any one time, and it still takes 2-3 hours to get a prescription filled. I have been taking the same meds for years. I get them here every single month, on the same date, and they never have it in stock. "Oh we have to order it for next week", we will call when it's in. But that never happens. I have to call again and say " you told me they would be ready on Tuesday, it's Friday and I never heard from you, it's been a week...." Oh okay we will get it ready for you". It's not like it's simple to call the pharmacy to get these problems straightened out. It takes an average of 20 mins to get someone on the pbone, if you're lucky. I've been hung up on, repeatedly. And the staff for the most part is RUDE. Extremely rude. Now they have another new pharmacist, an oriental guy, he's not only rude, but has no clue what he's doing. I've had it with CVS. Do yourself a favor and go someplace else. Anywhere else. Giant across the street is great. So is Acme.
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January 2024 by Wolfie Girl
The pharmacy is grossly incompetent. It’s virtually impossible to get through on the phone but almost equally as bad in person. They never have medications in stock and you are made to feel they are doing you a favor by filling your medication! I finally initiated a transfer of all my medications- I will never step foot in a CVS again!
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January 2024 by Bobby Romance
I’d also give negative stars. Waited in the drive through for 10-15 minutes. When it’s my turn as I pull up to the window, they shut the gate. Unbelievably bad customer service.
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January 2024 by Brad Fells
I hope they go under what lazy and useless people working there
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January 2024 by Amy Miskiewicz (Ms_Amyaly)
I’d give negative stars if I could. I was in store, waiting for my prescription, which I was told would be ready in 5min. 20min later they’d shut up for lunch and told me to come back afterwords.My prescription had been called in 2 hours before I showed up as well.
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September 2023 by justin guerrera (t fan g1)
Always have problems with the pharmacy. Never have the right right stuff, calls and says it's ready only to not have any of it, closes out of nowhere.
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September 2023 by KS P
This pharmacy is mismanaged. Employees at all windows are friendly but pharmacist and prescription fillers are horrible. 3 of us waited over an hour for partially filled prescriptions. If CVS doesn’t want to do anything about this store, do us all a favor and close.
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April 2023 by John Opfar
This is MY CVS! Professional, intelligent and such caring, friendly folks in the Pharmacy.Thank you all for everything that you do!Best, John
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March 2023 by Suzann S.
This pharmacy has gone downhill since I moved to Phoenixville 12 years ago. The staff are rude, store is consistently poorly stocked/organized, and the pharmacy is unhelpful. I stopped in today at 5:01 to pick up a prescription for gout (which is extremely painful). The cashier told me he was closing out the last transaction with the gentleman in front of me (the pharmacist watched the interaction and reiterated they were closing). I apologized for being late and explained the medication was URGENT and called in by Teladoc, I was in extreme pain. He refused to budge. I'm still in complete shock he would not release my prescription to me knowing I was in such pain! What kind of moral character does someone like that have?
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March 2023 by Shannon Cotter
It would one thing if they were just rude but the pharmacy is outright terrible to the point that it's actually dangerous that they're in control of people's medications. They have screwed up refilling my prescription 4 times since the end of December and I cannot beg anyone to admit fault or take responsibility, no matter how many receipts I show them proving their error. Every time I explain the situation over the phone or in person they tell me the pharmacy manager will call me but I have never heard.
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January 2023 by Georgi Aleksov
My prescription was sent to CVS at 14:30 and I called the pharmacy around 16:30 and I was told that it will be ready after one hour. Based on that I did go there in about an hour and a half and when I asked on the pickup counter about the prescription, I was told that it is not ready, and I have to wait 20 minutes as it will be expedited for me by the personnel. This is the third consecutive time that this has happened. I will avoid CVS from now on and bring my business to another pharmacy for the foreseeable future. If you value your time, use another pharmacy.
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December 2022 by Georgi Alexov
My prescription was sent to CVS at 14:30 and I called the pharmacy around 16:30 and I was told that it will be ready after one hour. Based on that I did go there in about an hour and a half and when I asked on the pickup counter about the prescription, I was told that it is not ready, and I have to wait 20 minutes as it will be expedited for me by the personnel. This is the third consecutive time that this has happened. I will avoid CVS from now on and bring my business to another pharmacy for the foreseeable future. If you value your time, use another pharmacy.
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November 2022 by Jennifer Anne
I normally have a great experience at this place. Never had issues with the pharmacy and everyone has been very kind to me even when they were short staffed and struggling during COVID. However recently one of the pharmacy techs was very off putting and rather rude to me, first when there was an issue with my insurance and second when they were ringing me out and my chip wasn’t working. If it wasn’t so convenient to where I live, I would probably go elsewhere just to avoid speaking to them again.
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November 2022 by Tim McDuffee
Absolutely, positively, the worst Pharmacy you'll ever find in Pennsylvania. Phoenixville CVS gets the Gold Star for rudeness and taking forever to fill a prescription. DO NOT GO THERE!!!
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October 2022 by Kaitlyn Brown
The staff in the pharmacy has been rude and unprofessional on more than one occasion. I was recently there to pick up a prescription and was told the wait would be at least a half an hour. I waited with my toddler who had both an ear infection and a broken leg only to find out later that they didn't have the prescription in stock. While I was waiting, two staff members were arguing with each other in front of customers. It wasn't until I interrupted the arguing to follow up about the prescription that I was informed they didn't even have it.