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February 2024 by b S
very disappointed with this branch. They say they are disability friendly but it takes you to a back alleyway to a locked door. Do better if you say you are able to accommodate people. Such a disappointment and I just found out few others had to deal with this.Wheelchair accessibility: It’s not wheelchair accessible even thought it says it is.
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September 2023 by Darian L.
Great service and the ice cream and cookies are always delicious! The salted Carmel cookie is to die for!
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August 2023 by Nathaniel Legg
Awesome vegan cookie options! I love that Insomnia Cookies has a good number of vegan cookie flavors. The double chocolate one was great!
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July 2023 by Matt Leahey
One of the most careless places I’ve ever worked at. Poppy was a horrendous and consistently rude, condescending and disrespectful manager. She even called me names in a co-worker group chat and I had to file for workplace harassment.s’mores cookie is fire tho
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July 2023 by Ed McLaughlin
The cookies are delicious! They also had gluten free and vegan ice cream options.
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June 2023 by Ames “TheGoogleReviewer” PA
Went in to get some cookies. No one was at the counter, so I moved to where I could see in the back. A woman walked by the doorway on the phone, looked right at me and didn't acknowledge us. I waited 10 min and yelled "hello". Nobody came. Exited the store and went to sublime cupcakes instead.
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June 2023 by Angeline
Delicious cookies and great customer service. Very knowledgeable and considerate. The gentleman asked if we would prefer the vegan cookies separated from the regular, which was very considerate. Much better than Crumbl, in my opinion ?
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June 2023 by Ames PA
Went in to get some cookies. No one was at the counter, so I moved to where I could see in the back. A woman walked by the doorway on the phone, looked right at me and didn't acknowledge us. I waited 10 min and yelled "hello". Nobody came. Exited the store and went to sublime cupcakes instead.
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June 2023 by Alyssa Sobetsky
The cashier was stoned out of their mind. Our order was wrong. Understandably, there's a line out the door with no help or direction. Ones in Philly are better than this.
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May 2023 by chidadog
Not impressed. Cookies were warm and nicely boxed but under cooked. Save your $ and make your own unless you need a quick fix.
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May 2023 by mars andre
I’ve been here twice and both times they’re consistently slow getting orders out. Could be a hiring issue maybe management doesn’t care to put more people on board, but for the customer it’s a bitter experience waiting in a 2 man line for 15 - 20 minutes. What bothers me especially is the lack of incentive to get customers out and lighten the load on themselves? If you have online orders and you know you’ve packaged it/they should be there soon, the easiest thing to do is call out and see if they’ve arrived yet. Less people in your lobby and a happy customer.
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May 2023 by Kim G.
Sociable staff and warm delicious cookies. You can't go wrong. Just remember the cookies are thick not thin. They also have interesting combinations.
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April 2023 by Bob B.
Consistently closes before their close time. 0/10Cookies are great if they're actually open though
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April 2023 by K’Mya Nicole
Very clean place I just wish they would’ve called me and told me they didn’t have a certain item in before they decided to choose my other items for me.
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April 2023 by Suzy Snyder
Ordered a cookie cake which for $25 is not cheap. When my husband got home with it the first one did not even have the happy birthday paper I had ordered to be on it and was melting and falling apart. My husband called and went back to get another one . I went to open the box yesterday for my sons birthday only to find instead of a cookie cake which should have been one big smooth cookie a cake that looked like it was put together with broken cookie pieces. My son was disappointed and did not even like the way it tasted.Flr what they charge the Cooke cake around have looked and tasted better.
