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October 2023 by Google user
I've really had it with this Pharmacy. The pharmacy staff at this RiteAid could greatly benefit from improving their customer communication, organizational, and problem-solving skills, as well as sharpening their basic math abilities. Unfortunately, my experiences have often been marred by encounters with staff who come across as rude and seem ill-equipped to effectively address issues related to my medications. On multiple occasions, I have encountered problems with the handling of my prescriptions, including being double-charged for medications. In these situations, the pharmacy staff appeared unable to either identify the billing discrepancies (such as basic math errors on receipts) or provide clear guidance on how I could expect to be refunded for the overcharges. In one instance, I was simply told by Kathy to \\\"Just call your bank because I don't know how to fix it here,\\\" which left me feeling frustrated and unsupported. Furthermore, there was a troubling incident where I was wrongly denied my stimulant medication under the assumption that I was attempting to refill a prescription when, in fact, I was merely trying to pick up a prepaid medication. The mishandling of this situation was not only inconvenient but also accompanied by a complete lack of respect in their interactions with me. Upon returning to the store after taking a moment to compose myself, I overheard staff members discussing my situation, seemingly insinuating that I had some ulterior motive or was attempting to misuse medications. I sincerely urge RiteAid to evaluate and invest in the training and development of their pharmacy staff. By equipping them with better communication skills, organizational proficiency, problem-solving capabilities, and a commitment to respectful customer service, RiteAid can significantly enhance the overall experience for their valued customers.
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June 2022 by Krista C.
This store is so refreshing! It is crystal clean and there is someone there to help! Amazing after putting up with the chaos that is CVS. I'm never going anywhere else!
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June 2022 by Ryan M.
This location is due for CLOSURE. Their employees claim that there isn't enough revenue in the store to honor their Western Union designation but take money from pill heads for scripts all day long. Mismanaged, unorganized and a fitting example of poor quality service in the area and on behalf of Rite Aid.
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October 2021 by Tom S.
Had an appointment setFor a specific time, showed up 5 minutes early, still waiting for service 10 minutes after my appointment time! Moved up to 3 stars, the pharmacist administrating my shot was very nice and very apologetic for the fact that they were short staffed.
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October 2019 by Erin Johnson
This particular Rite Aid is trash and the people that work there are rude and ignorant. I will never go back again.... go to CVS next door ...many things are same price and staff there are much more friendly
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November 2018 by Chip S.
This store is not closed but at times they should be. I have been here for 20 years and have seen a decline. When Danielle was the pharmacist the pharmacy was out standing. People cared there. No longer. I just went to the pharmacy and they changed their hours to 9-6. Shenzhen online it says til 9. UGH....
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August 2018 by Ama Rose
I have had 3 months now of being told my rx is not in stock and is back ordered. Each month I was told they'd order it and each month I have to go to another rite aid to get it. This month I only went to this location because my one script was auto filled here and I fiqured I'd try one last time. Of course they did not have it. When I asked the pharmacist why they had not had it for 3 months now she ignored me. Then I asked what happened to ordering it. Her excuse and snotty
