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March 2024 by Fritz
We have dealt with The Stove Shop for years, we just had a new Heat & Glo Escape natural gas insert installed replacing a unit that was underperforming (not their fault). Their service and expertise in this specialty business is outstanding. They view us as a valued customer and bend over backwards to make sure things are right. They are very approachable and easy to talk to - Cyndi and Alex and Eric answered every question we had thoroughly and comfortably. We are happy and confident with our purchase.
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March 2024 by susan vendetti
We have a sunroom that isn't insulated, and of course, it's our favorite spot in the house, so when the weather gets too cold to keep the doors open, it's sad around here. We had the idea to put in a stove and within weeks we'd chosen a model, received expert support on how everything would work, and it was being installed. A few days later, the Stove Shop reached out to say there was one last small piece - our ceiling is higher than average out there and the guys didn't feel great about not adhering the exhaust pipe to the wall. They came back out in short order and installed in minutes. They were thinking of us once the job was technically already done. It hadn't been something on the original order - I had changed the location of the stove between estimation and install, so something like that would fall through.Aside from the incredible service and it working even better than expected, it looks great and really makes the room. We could not be happier.
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March 2024 by Dave Holmes
Very pleased with my new QuadraFire woodstove. This is a huge upgrade from my last stove, which I'd had for about 25 years. Also purchased the old stove from The Stove Shop, and I was happy to return to them. Thanks to Scott and Kira as well as the installers for a very pleasant and effortless experience. I would recommend the QuadraFire models to anyone looking for an easy to operate, clean burning, and efficient woodstove. Lots of performance for the money.
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March 2024 by Dan Nale
I called The Stove Shop in search of new firebrick for our Majestic fireplace (referred there by Majestic). Kira was very helpful looking up the parts and getting them ordered. The price was reasonable, the turnaround time was quick, and none of the panels were damaged. I am outside their service area unfortunately, but I would definitely return for firebrick or other Majestic parts.
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February 2024 by Janet Brophy
Our experience with the team at The Stove Shop has been nothing short of excellent! They do a great job communicating timelines and answering questions. The expertise of the team is obvious as you work through the process with them and this provided us with the confidence that we made the right decision in working with the folks at The Stove Shop. Kira went above and beyond with scheduling, Alex helped us with the vision, and Eric and Casey with professional installation. Highly recommend!! Thank you.
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February 2024 by Gerd Knudsen
Really great folks over there. Very pleased with the whole process, start to finish. In this day and age it´s rare to get such good service. A week after the installation, Bill dropped over to see if everything was ok. I told him things were good but I was running low on pimento loaf. Without hesitation Bill pulled a 1/2 pound out of his briefcase with some fresh kaiser rolls. In two minutes flat he whipped up a couple after sale sandwiches. What a guy!
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January 2024 by Michele Loose
From start to finish every employee we dealt with at the Stove shop was informative, responsive and professional. Thank you— We LOVE our new gas insert!!
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January 2024 by Joseph Rava
The staff and customer service is top notch! The sales team is very knowledgeable with the large selection of options, guiding us to the right decision for our conversion from wood to propane. Our choice was quickly available for a seamless two hour install before we were up and running. The ambiance and warmth are amazing! We would highly recommend The Stove Shop.
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January 2024 by Fran Knebels
We ordered a floor model sealed fireplace. The Stove Shop was easy to work with throughout the sales and installation process. The installation was smooth and they went above and beyond in diagnosing a gas leak as well as fixing a mistake by the general contractor who installed paper back insulation in the fireplace bump out. Once I had the gas leak fixed, they returned and verified the correct operation of the unit. Highly recommend.
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January 2024 by Sarah Kratz
We just bought a pellet stove and installation from the stove shop and it was a very easy process. Everyone we spoke with from sales to scheduling to install were friendly, knowledgeable and efficient. We highly recommend!
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January 2024 by Ronald Wlodyga
The men showed up promptly and immediately put down a canvas on my floor to avoid dirt. They installed my insert unit in 3 hours which included taking out the old sleeve on my two story house. We are very pleased with their expertise.
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January 2024 by Stuart Ember
Purchased a new wood stove from this company for a property I used to own. Very helpful with initial consultation and ordering but service was well below par come installation. My wife and I were told that a different group of people would be installing the stove, with the female owner claiming they were the "real deal". Day of installation, the crew arrived and were confused by the unit and seemed to rush the installation, dropping off the manual on their way out. After their departure, it was clear there was a problem with the stove due to a loud whistling sound. It was very disappointing that the owners didn't make the effort to check-in/call on the day of installation to find out how it went. Instead, I contacted the company and one of their workers was sent out to have a look. The problem wasn't fixed, so I called again and the male owner (Bill?) turned up filled with attitude. He seemed annoyed to be made to come out after I had spent thousands of dollars on a new stove that his company didn't install properly. There are many stove companies in the area, so shop around. As far as I'm concerned, the aftercare is as important as the sale.
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December 2023 by alex model
Friendly and helpful staff, nice showroom.
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November 2023 by Victor Sensenig
Friendly and professional. We are enjoying our new pellet insert. They did a great job with the installation.
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November 2023 by Barry Shaw
Very knowledgeable and nice people. I inquired about a woodburning insert. They could have sold me E one but told me my room was really too small for one and it would be too hot and I would not be happy with it. Other places might have taken the sale and not worried about the customer being happy down the line.
