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“The gentleman at the front desk who assisted me was outstanding. I don’t know his name, but thanks to his help everything went very smoothly. I will definitely come back to rent a car again.”
“I have been @ this Storage Locker since 2013 however, the new manager or owner Mr Cole has been extremely kind! Actually goes above and beyond! Extremely tentative to myself, considering that he probably deal with a ton of people it’s very personal in a world where most issues are handled with robots!
Miryam Mishkin”
“I storage has always been very good to us and upfront. Sadly, the prices are getting a little higher than hoped since it’s not climate controlled.
Chris, the lady who runs the place is excellent. Very knowledgeable very kind and does a great job.”
“I had a great experience at your West Chester location due to the assistance of Ivan who went above and beyond in making my rental a successful and speedy process! I will gladly recommend this location to friends due to Ivan's outstanding and exemplary customer service!”
“I’m so impressed with Penske for a number of reasons. I rented a van through Jamie Reinhardt, the manager in the Exton, PA office. I appreciate how all of Penske’s trucks and vans are in such nice condition, and relatively new. Jamie told me Penske rotates out their rental vehicles and replace them with new ones regularly, and while they have relatively low mileage. I drove the cargo van to Brooklyn to move a loved one out of the city. Had a small fender bender, so, having purchased the insurance they offer, I called the office. They referred me to the King of Prussia office, who sent me to the Risk Management Department. A gentleman helped me quickly file a claim over the phone, and was on my way. Once home, after unloading, the key wouldn’t turn in the ignition, so it was unable to start. So they make it easy to call the 24/7 Roadside Service, which I did, and Rob drove to my house inside an hour, and got it going. It took him 2 seconds! Apparently when a steering wheel is locked in place (anti-theft device!) all that’s needed is to turn the wheel slightly, which releases the pressure on the ignition key and allows the key to turn. Never new that trick. All in all, my rental experience had bumps in the road. But point is, when issues come up( and they do, that’s life), every person in the Penske company knew just what to do, referred me to the proper department, and each person did their job eagerly, friendly, and quickly. Penske is set up to handle problems and they’re very organized, in my experience with the Exton office. I’d encourage rental customers to just go ahead and buy the insurance they offer, it’s not that expensive, and if something happens, you’ll be glad you ponied up for the coverage. Penske might be a little more expensive, I’m not sure, but you’ll get a nearly new truck or van, and the support of an outstanding customer service staff that all seem to take their jobs seriously. Thanks, Penske!
Mark Roe
Downingtown, PA”
“The General Manager Zachary Thomas went over and above to help me decide to use his facility. He did everything in his power to get me storage units. I had dependencies on my U-Boxes delivery and the Moving help schedules. He was always opened to adjust my need. During the move, my U-Boxes were kept on the farther from my units. It was my mistake. When I arrived for the move, he changed the units close to the U-Boxes. Thank you Zach!”
“Location was easy to navigate. Overall good experience. The contactless process took longer than expected with all the questions and photos. Now I know what to expect. Would use again.”
“Justin is an AWESOME person and rep! Norristown U-Haul didn't have everything we reserved and Justin was able to deliver! I only wish they had the 26' U-Haul at this location!FANTASTIC UHAUL LOCATION!!”
“Great experience from the moment we waked in. We showed up late , could of told us to beat it , but instead the young lady , who I believe was the manager, accommodated us with a smile”
“This rental eperience was great . From the moment I called until the time we returned the truck the experience was flawless. The woman dispatcher was friendly and helpful and the price was right, Excellent and would recomend to anyone. Thank you,from Ed”
Open 24 hours
1160 1st Ave, King of Prussia
Truck Rentals
“After an initial billing kerfuffle, customer service rep Daryll went above and beyond - conducting research after our phone call to make an error right. I was refunded and made whole. Thank you.”
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“Super friendly and down to earth woman greeted me on Sunday morning. It’s always a pleasure to deal with friendly people who make your day easier. I’ve used Penske truck rental for the past 20 years in 3 different states and have always been satisfied. Thank you!”