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March 2024 by Melanie M
I usually have a great experience at this UPS store but not this morning. The assistant manager working today was very rude and would cut me off every time I tried to ask her a question. I had a question about the email charge, since I’ve printed by email several times at this location and have never been charged that before. She was very quick to be defensive and offered no explanation on why I was never charged that before. I hope she was just having a bad day and is not like that all the time.
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February 2024 by Eóin Kavanagh
Always friendly and fast service.
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February 2024 by Sean Dineen
I came in at 5 min before closing and the staff, as always, was helpful and took care of my need to return Xfinity equipment the night before I moved. This store always has an incredible customer experience.
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February 2024 by Erin Gauntner
quick service and friendly, helpful staff
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February 2024 by Siobhan
A great location. Very welcoming, friendly, and attentive staff. Amber was great at assisting me with my pickup and ensuring that it was a smooth one. For those interested I found out that they also service Amazon returns. I will be sure to use this service if ever needed.
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February 2024 by Zalene Corey
Amber was attentive and organized and aware of all customers in the store. She was knowledgeable on behalf of each individual there, including my needs, and their individual needs for services.
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February 2024 by Mindi Nicholls
The staff (Amber), was extremely helpful and professional.
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January 2024 by Lynn Wagner
I’ve never had a problem here. Everyone has always been courteous and helpful.
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December 2023 by Jhoseline Amaya
I always make my returns without any problem, the people who have helped me before have been very kind except today an older woman was very terrible. I showed her my phone so she could check my email. At no time did she say it in a good way. I don't understand if you don't have no type of patience for your work better not be there very bad experience with that woman?
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December 2023 by Kimberly Zellers
Staff. Always cheerful and helpful. Today it was employee 235367! Despite the long lines in the busiest of seasons smile laugh and seamless attention to detail. Quick and easy for me
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October 2023 by Tracy Landsman
Excellent and very knowledgeable staff member. Friendly and efficient service. I had total confidence that the sentimental items I was shipping would arrive at my house 3,000 miles away.
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August 2023 by Dave D
Sylvia was very helpful with an issue I had with shipping a large item.It is an item that has to be shipped with UPS freight, and she explained the process I need to take and I will definitely be back so they can make the process seamless.Thanks again!
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July 2023 by Basma A
Sylvia of the Kimberton store is always super helpful and easy to interact with. She makes Amazon returns an easy and pain free process for all her customers all while being courteous and very polite. I have noticed that she gets a lot of customers on Sundays just a bit before closing, (myself included sometimes) doing Amazon returns and package dropoffs (often a line out the door), but she always keeps her cool and keeps the line moving and flowing. She often will instruct customers to have their return codes ready and screen brightness up to tackle the incoming line of returns. I would love to see her get an extra pair of hands on Sundays if possible or at least a pay raise. She trully runs this store like a boss!
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July 2023 by thecoffeeguy711 Mcn
Amazing customer service! They went above and beyond to help me with my oversized package return, and even assisted when I had lost the return label. Incredibly caring and capable help, so grateful for these fantastic employees!
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July 2023 by Travis Slusser
“Manager” almost refused my Amazon return because the shipping box wasn’t taped and when I asked if I could have a single piece of tape I was directed to purchase a roll. Talk about bad customer service. I’ve never been to an UPS store and been told to go buy a whole roll to seal a box. Eventually gave me a piece of tape but made sure to comment that “SHE would have to use the tape gun because it’s a liability”. Good thing she’s looking out for us. We didn’t get to sit through the 5 min PowerPoint on how to use a tape gun. Smh.
