-
January 2024 by Shamira U
They are so confused about policy and procedure at this branch. I am currently disputing with them about whether or not I truly closed my account when I went into the branch and asked for the account to be closed. I am receiving NSF fees and notices because it wasn't properly closed, and I hadn't yet moved my autopay transactions to my new account. One of the branch managers (Clayton) continues to argue with me and told me the onus is on me to prove that I closed the account (EVEN THOUGH HE WAS THERE AND HELPED THE TELLER CLOSE IT), and that I need to pay the NSF fees. What a waste of my time! Clayton threatened to pull up the video and hold me accountable for the fees. I can't wait to see if this really happens because it will show him and the teller fumbling about to figure out how to close an account and informing me that it was closed. I have reported to the attorney general's office and will be checking in with my attorney after the New Year if I'm not informed that the video is reviewed, and the chargers cleared.
-
December 2023 by Matthew Campbell
Worst banking experience I ever had. People in there was no help. Didn’t know what they were doing. Got an attitude when I proved them wrong. Then don’t serve me.
-
May 2023 by DJ Trend
Good branch. Awesome service
-
April 2023 by Patti Amato
Always efficient, pleasant and professional! No need to go elsewhere since joining ACFCU.
-
April 2022 by Patti Amato
I use the Penn Hills branch. Everyone there is fantastic. I highly recommend Allegent and this branch. I love their free cashiers checks. The bank I used to use for them charges $5 per check. That can really add up! Phenomenal customer service!
-
February 2022 by Matthew G
Not good to do any business here period at any branch. More like a bank, not a credit union. I have a good credit score and money in both savings/checking and this CU won't work with me. I was given bogus excuses as to why but not directly thru a phone call - very impersonal. They have major problems communicating and that appears to be standard thru others' reviews. Additionally the mobile app is limited in function and currently will crash when using it - every single time. Oh, and they will also endlessly solicit auto insurance at least every other week in the mail. I will be closing my accounts and going elsewhere soon. Not surprising that I don't see the CU commenting on any Google reviews that are concerning.
-
December 2021 by Ashley White Guntrum
Ever since it switched from Riverset to Allegent, they took so many things away. Can no longer call to see if a check cleared, can no longer pay a bill over the phone, can no longer see what you get paid the day before on the website. Legit disappointing & gonna start looking elsewhere.
-
October 2021 by Nivea John
Worst credit union! Bloody thieves! Save your money and go elsewhere
-
October 2021 by Kristen Kilroy
You should be able to call your bank/credit union and get support. I've tried calling multiple times throughout the day, each time having waiting up to 30 minutes for someone to answer. It's end of the day Friday, and I work all hours they are open. Extremely difficult to get support.
-
September 2021 by Antifragile Training
On hold over an hour so far. Maybe if you could keep employees you could answer phones. ?
-
September 2021 by Jkubs7
Horrible!!! Just horrible. All I want to do is make a payment and you can’t call to talk to anyone. I waited on hold for over 4 hours and was disconnected. Apparently they don’t care about there customers. Sad.
-
September 2021 by Ekom Perez
They are always happy to self you
-
September 2021 by Beth Bisceglia
Horrible customer service!! Been on the phone for days trying to get help. Still have never gotten through! Never got my information on my account from the merge between this unreachable business and Riverset
-
October 2019 by Lydia Scott
If I could give 10 stars, I would. The staff is always friendly and helpful. I received exemplary service from Denise a few weeks ago. She went above and beyond to get my transaction completed in a timely manner. Thank you so very much, Denise!
-
October 2019 by dwayne nelson
Very good credit union...nice & friendly customer service & willing to help u in anyway they can!!! I definitely recommend to anyone looking for a credit union.
