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January 2025 by MattMillerPGH
Weird website that doesn’t work, $10 fee to make your monthly payments. Their reps don’t respond to communication. All around terrible
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June 2024 by Dan C
Ed Shumba was incredible to work with!! Such a good human who cared about our interaction, and actually listened to my concerns. 100% would recommend Ed for any financial, or IT needs. Thank you Ed!! You rock!
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June 2024 by Jay Shawn
Best Commercial banking for small businesses and start-ups. they just started commercial services and it's the best less stipulations.
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May 2024 by Justin Shawley
Always customer friendly and community oriented
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March 2024 by sandy zenk
I spoke with Krista from Allegiant- she was wonderful! After explaining an old policy from CUNA Mutual Group, Krista placed me on hold and gave me good information. I explained to Krista that I called the 1-800 number on the letterhead from CUNA. There was a huge language barrier with the representative Don X, after repeating numerous times, basic information, he told me to call the credit union. Thank you, Krista!Sandy Z
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January 2024 by jake S
You can only withdraw 400 per day from ATM. You can’t use debit card for more than 1k per day. This institution won’t let you use your money. If taking out more than 2,500 from teller they will give you a hard time and ask what it’s for. Last time I checked this is America and I can use my money how and for whatever I want. DONT OPEN AN ACCOUNT HERE.
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December 2023 by Jessica Duffell
Great working with Eddie and his team at Allegent. Please keep up the good work!
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November 2023 by Jenny Skrinjar
I've been with Allegent since they only had one branch. Seeing them grow over the years has been awesome! They have had growing pains as to be expected but the staff works hard and always helps me when changes come up. I love my credit union and will always support them!
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September 2023 by Tami Lee
I do NOT and would not do business with this FCU but my elderly mother does. I had to deal with the 24/7 customer service department for an urgent banking matter in my mother's behalf. The unprofessionalism is unreal. The lack of basic knowledge of the Allegent organization's policy and procedures is seriously lacking. Most of what the representative relayed to me was inaccurate and false information. When I attempted to correct the rep regarding the misinformation... The rep became defensive and argumentative. I am truly disgusted with this financial establishment.
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June 2023 by Joe M
Took several days, and multiple calls, to activate my replacement debit card.
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June 2023 by Shannon
Ridiculous. Impossible to get a straight answer from anybody. Every day you’re told somebody will call you back and they never do nobody knows what anyone is doing. What should be a simple form to fill out takes weeks when other companies that I have accounts with you can simply click a button and get an instant answer.
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April 2023 by David Waksmunski
Not a good place period. Could care less about its members.EDIT: Zero stars ran my credit for a loan and never even pushed it forward for approval. Called and told someone would call me back never called poor establishment.
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February 2023 by Samsung Samsung
Always fantastic to deal with. People and services are extremely professional.
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February 2023 by Patti Amato
Excellent service and professionalism. Very friendly and easy to work with.
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January 2023 by Dave Wexler
After many years of banking with Allegent, I am DONE! At least 2 to 4 times every year for the past 10 to 12 years Allegent screws up my ability to access my accounts and do my online banking -- commonly because the password that I'm using at the time bounces back to me as incorrect! Such bounces have not been due to any fault of mine, I can assure! CANDIDLY, I HAVE USED AT LEAST 75-100 PASSWORDS ON THIS ONE PLATFORM ALONE! Such is UNACCEPTABLE! I am then caused to spend "hours" on the phone -- giving multiple CSRs my personal information so that they can verify who I say I am. I am put on-hold at least 2 or 3 times during each phone call. TODAY's experience (logging in 4 calls and almost 2 hours time spent) was made even worse when CSRs were unable to validate "something" about my account! My patience has simply run out. I'm DONE!
