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March 2024 by Betsy Williams
Great staff.
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July 2023 by Karolyn Denson Landrieux
From the moment I entered the store I felt unwelcome. I was treated as persona non grata. I was the only customer in the store and with good reason. As an older woman of color i need assistance finding clothing that fits properly. Gone are the days when I could breeze into a store and grab the size 4 off the rack without trying it on.I tried conversing with the overly coiffed woman that was perched behind the counter…dead pan. She snatched the place the plastic bag off the counter from the dress that i was returning. I wanted to exchange a couple pieces. I dont like my clothing to feel tight. I like a looser fit. She basically threw the jeans back at me. I attempted to purchase the dress slacks in a larger size because it would need to be mailed to my address. They didnt have it in the store. When I placed my Chase Sapphire card in the card reader for the purchase she asked me if it was a gift card, but it was said with contempt as if I couldnt possibly have any money. These are all micro aggressions. This is what marginalized women feel on the daily. If I’m dropping hundreds to thousands of dollars I refuse to pay for you to treat me poorly. I grabbed my Nordstrom bags and let my Gucci loafers carry me out as quickly as possible. I will NEVER buy Ann Taylor brand again.SN: The jeans that she threw back at me because they are final sale are going in my Buffalo Exchange bin. They will touch my hind parts!
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April 2023 by T. K.
I just wanted to give a huge shout-out to Gaylan. As someone who isn't a shopper here normally, I will be trying this store again just based on her level of customer service. You are really lucky to have an employee like her.
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January 2023 by Kimberly H.
Nice store, clean. But I was never approached by of all people, the manager. Lol. I'm not there target customer maybe? But I had every intention of buying something.
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July 2022 by Jess Thomas
A few months ago, they weren't open at 10am on a weekday. Annoying but about an hour later they were finally open. Today, a Sunday. No lights on at 11am. Went back at 1130, lights on but doors locked. No answering of phones. I have bought all my previous suits here, but today I was forced to go elsewhere. This location needs to look at the management it has in place. Not being open during regular business hours is a fast way to lose business. I know I have zero intentions of returning anytime soon. Sad because the company sells suits that fit me very well.
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April 2022 by Tonilynn Frazzini
Hannah was an absolute angel. She helped me figure out what I needed from start to finish. Provided guidance, advice, and gave me a boost of confidence. I was in the store for well over an hour and it felt like she was with me the whole time even though I saw her running around multitasking and helping others. Highly recommend this store and staff. They were all friendly and helpful! A great team!
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April 2022 by Gennie Von
I love the fashion aesthetic here. The trousers fit quite nice after I received some help from the worker. The petite option was available here which fit me quite nicely.
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February 2022 by Dave L
I buy stuff for my wife here every year for her birthday and Christmas. Tried to exchange a sweater today that was a size to big and I’m told it’s 5 days to late and they can’t even give me store credit. I just bought it at Christmas. How do you compete with Amazon with such a poor policy! I’ll never shop there again!
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September 2021 by Bridget Elizabeth C.
Ann Taylor is a pretty nice store. It has a good mix of casual and fancy clothing and it's pretty clean. The staff is also pretty nice and helpful. It is a bit pricey though as well. I would recommend coming here.
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July 2021 by Marissa Nocera
Placed an online order for pickup at store at Ross Park Mall for this evening only to find the store CLOSED. The order went through online and my credit card was charged for the purchase. No notification via phone or email that the store was closed or that my order was unable to be processed for this evening in which I needed the items. Customer service unable to assist with a cancellation of the order and unable to speak with a supervisor through Ann Taylor. Extremely disappointed! ZERO star rating!
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August 2020 by Ahmad Rahmati
Consistently rude and unaccommodating staff, as highlighted in other reviews, indicates that the root issue is with management
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February 2020 by LL T
Store manager was rude, not helpful.
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December 2019 by Beth Ann
Worst experience ever, and not the first, so now its time to speak. Rude store manager, and I was first customer of the day.Ann Taylor if this is how you represent your conpany, you should be ashamed
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August 2019 by Inna Skoroda
Just opened for myself this store. And bought there some blouses, dresses, jacket and jeans. Quality are very good.
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May 2019 by Anne H.
Racist manager who wouldn't allow me to try on clothes since the "store closed". I was in there for at least 20 mins and she didn't say anything.