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November 2023 by Monica Storrs
Rachel was such a great help and we got an amazing deal. We will definitely be back.
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November 2023 by Patty Greeno
Excellent customer service. Helped me find the item I wanted and made the checkout easy and fun.
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November 2023 by Becky Nyren
I loved the fact that the sales associates were not smothering you as soon as you walked in the door...However, no one even greeted us and I had to hunt someone down. Once that happened, Megan was AWESOME! She was very knowledgeable and super helpful in showing me all my options. I would highly recommend her to anyone coming into the store. Thank You Megan!
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November 2023 by Debbie Groomes Fannie
See Mary Anne; She makes magic happen. Received my bedroom set in TWO days as well as contact information to a service who cleared out and removed my old furniture. Those who delivered and set up this furniture were careful, efficient, and pleasant. Then I recently ordered a sofa sleeper which will be delivered before Christmas. Ashley's inventory is impressive, pricing is decent, quality is excellent, and the helpfulness of a salesperson like Mary Anne is the grand finale.
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November 2023 by Charles Slepsky
We found the dining set that interested us on Ashley's website. We met with store rep Richard Berdy and he directed us to our item. After selecting it, he told us to feel free to wander around the store. We ended up purchasing new living room tables that were much needed. We wanted lighter colored furniture, for both rooms, to brighten up our home and found exactly what met our need at Ashley. Kudos to Richard....pleasant, good sense of humor and pressure free browsing!
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November 2023 by Ashley S.
Got my loveseat at the height of Covid where nothing was in stock and there was an 8 month wait. My loveseat came with a hole in the back of it. The repair man they sent told me they constructed the couch wrong and used fabric for a 3 seater for a 2 seater. He had to cut the fabric since everything was rushed. After about a year and a half, the couch starts ripping as people are sitting on it. When we further inspect it, there was nothing inside the couch for support. No beams, no springs, no plywood. Just a tarp-like fabric. When I called into Ashley furniture customer service, they said since it didn't break during the manufacturer 1 year warranty, there is nothing they can do. They rushed production, sent me a piece of crap couch and then won't do anything to help. Would rate zero stars if I could. Stay away from here! Terrible products for the price and even worse "customer service." See pics below to see the no support under the cushions.
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November 2023 by Chasity Janosko
UPDATE: My furniture showed up today (15 days late) and the delivery guys promptly shattered my front door. This experience has been a joke.I spent $8500 at the Ross Park store only because I was promised a delivery on 10/17. It is now 10/26, and my delivery date just got moved back to 11/1, which is the THIRD time I have been called with a later delivery date so I have no hope that it will actually show up. I just moved into a new house and do not even have a bed to sleep on. I could have gotten a bed the same day from Bob's instead, but now am endlessly waiting hoping my furniture will arrive.
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November 2023 by Jessica Reed
There were so many options, the store was clean and nicely laid out. The salespeople were kind and offered assistance, but were not pushy. I spent a lot of time there, looking at everything, trying everything out, then narrowing down my favorites, then finally making a selection. MaryAnn answered all of my questions (sometimes multiple times!), went over the contract thoroughly, and also spent some time engaging with my 9-year old son who was with me. I'd highly recommend furniture shopping here. I'm looking forward to my items arriving!
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November 2023 by Celia Felsher
We had an exceptional salesperson (i believe his name was Davie). My 92-year-old mother-in-law was looking for just the right recliner to allow her to be able to sleep in chair at times at night. The sales person was extraordinarily patient and understanding of her needs - ultimately finding the perfect chair to meet her needs. I would recommend him (and Ashley) to anyone!Thank you
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November 2023 by Angela Abadilla
David was an incredibly personable and knowledgeable sales associate who made my entire customer experience a delight. Not only was he a down to earth and gregarious business man, but also a professional artist (photographer) who used his astute observational skills and artist’s eye to lead me and my daughter to the exact sectional he knew we would love the moment we saw it…and we did!! Such an amazingly comfortable and beautiful purchase! We cannot wait to enjoy it in our new Loft apartment in Pittsburgh’s Cultural District! Thank you, David R. at Ashley Furniture in the North Hills of Pittsburgh!
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September 2023 by Kathy Smith
Had a great experience dealing with Rachel at the Monroeville store. I knew exactly what I wanted after seeing the furniture at Ashley in Charlotte NC. She answered all my questions and I was able to place my order over the phone. It doesn't get any easier than that!! Thanks Rachel.
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September 2023 by Dina Dodd
Megan was very helpful, she helped me find a chair to fit in an odd sized room and that was within my budget!She was very friendly and very patient with me. I will absolutely request her next time i go.
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September 2023 by Nasrin Jordan
Great store! Tons of choices! Very helpful staff! Painless shopping! Very competitive pricing! Steve, the Salesperson was amazing, informative and went out of his way to help us. He had great suggestions and made everything easy! Did not pressure us.
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September 2023 by Colby Kite
We had a great experience. Winston was awesome. He exceeded our expectations. He was very helpful. He made it feel like you were shopping with one of your friends.
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September 2023 by Rianna Lewis
Our experience was amazing. We already knew what we wanted to get prior to arriving at this store, but Arlene, our salesperson, was very helpful. She was very friendly and answered all of our questions. She made it such a fun and stress free time purchasing the couch we wanted. I would definitely come back here to purchase more furniture in the future (as long as Arlene is there).