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January 2024 by tony bruno
Both the fat guy and his mgr didn’t want to help. They are dumb and rude
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January 2024 by Taryn Sherry
This is a great location to visit. The staff is amazing, so helpful and easy to work with. Customer Services was great - Abby, Josh & Kadin answered all my mom and I’s questions and did everything they could to help us with our situation. After finding the resolution, Abby also helped my mom cut her bill in half. 11/10 recommend going to this store for any of your needs (getting a new phone, paying a bill, transferring a line, etc.) Thank you Abby, Josh & Kadin for all your help!
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December 2023 by Nirav Doshi
I would like to share a feedback for the Store manager Abby and store resource Josh. They provide an excellent customer service by working hard and being patient with the customer. Abby helped me even after the end time 8:00pm (started at 7:40pm) as she was not able to solve my issue with in few mins. She tried hard to resolve the issue as I need to more my california prepaid account to a postpaid account. When I came next day disappointed from 2 AT&T store (Monroeville, Mcknight Road) managers denied my request to convert pre paid to postpaid. Abby and Josh helped me for around 2 hrs to make sure I have my account moved to postpaid. They tired hard to talk to customer service and even escalated the ticket so that they help me move to post paid when many customer service agents gave up. Thanks Abby and Josh for the wonderful experience, you guys rock.
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November 2023 by Valatina
Abby was wonderful and so helpful and knowledgeable!Thanks AbbyTracy :)
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November 2023 by Amanda Marie
Kadin was very helpful. Came in with a broken phone walked out with with my new favorite toy lol. Would highly recommend this store and this associate in particular
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November 2023 by Jacob Meyer
Kadin was very helpful in solve an issue I had with the screen recording.
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September 2023 by Adriana Evans
Kadin, was most outstanding very very helpful I CANT thank him enough store ZL4H
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August 2023 by Jane Voloshin
I went in the store to ask about a hotspot and the person working did not know how to help. That was okay he stated he was new and needed help from the manager. Also, okay. Until the manager walked out wearing sunglasses with the tag still on them and never took them off. Inside the store???? He was of course no help at all and acted as if I was bothering him. He could not even answer my questions. I am never one to even give a review but come on!!! I will travel outside area for help and purchase what I need from another store.
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August 2023 by Bella Grimm
William is the best. He helped me go through the whole process and even gave extra help that no one else would give me.
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July 2023 by Gil Wagner
Leland was an absolute joy. So helpful and had us in and out. The best phone buying experience we ever had
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June 2023 by Tobi
Came in for information on my screen replacement. Sales rep tried to scare me into buying a new device saying it would cost the same as an insurance claim. Called ATT & Ausrian and they confirmed it's only $29.99
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May 2023 by pee yar
Came here to get new lines for my family and the employees have been so helpful. They explain things so thoroughly and will take their time to make sure you are satisfied. Highly recommend!
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May 2023 by LAURA VALENTINE
Will was extremely helpful today! It was a much better experience than just calling customer service like I have done in the past!! I will be back for his help again!
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May 2023 by Bill Q
The manager was an absolute pleasure to work with. He was prompt, personable, and knowledgeable about his products/service lines. Highly recommend this store and AT&T for that matter!
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March 2023 by Krista Amato
Mike was phenomenal helping us add a line for our daughter and get a new phone for my husband. Both Mike and John were so friendly. Thank you both!!!
