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November 2023 by Emma Rose
Jess was amazing!! I came in to get a few of my favorite products, and Jess gave me the most wonderful facial and consultation regarding my skin/hair. She took the time and gave me amazing recommendations for skin and hair care. She was SO knowledgeable and kind, and made my entire experience amazing.
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June 2023 by Vicki Freshley
I would recommend the Aveda Store in Ross Park Mall to anyone looking for an outstanding 5-star plus shopping experience! Maggie and staff are friendly, efficient, courteous, and super knowledgeable. I ask lots of questions and Maggie is always patient and on point and able to guide me to the proper products for my needs. She is full of knowledge and a joy to talk to. The Aveda products are luxurious and effective and smell wonderful! A winning combination of a great store, staff and products! Thank you for making my experience perfect every time!
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May 2023 by Jennifer Abel
Zach from Ross Park mall is absolutely wonderful. I was going to place an online order but he was able to take my order over the phone and ship from the store to me for free and assured my rewards points were added. He was very helpful and the personalized service cannot be matched. Thanks again Zach. I highly recommend calling the store for anything you are thinking about buying online.
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May 2023 by julia ferraro
Maggie here helped me tremendously! Not only was she very sweet, but she offered a 20 min facial to help me match products I like. truthfully that was the best experience with skincare I’ve had in a long time and it truly helped me find stuff that I like! This skincare line is one of my favorites.
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April 2023 by Laura Hofmann
Zach is amazing and it's been a pleasure to get to know him at Aveda. He's extremely knowledgeable and takes the time to answer all of your questions.
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March 2023 by Gregory Giancola
I have been a loyal Pure Privilege member since 2009 and have been to stores all over the country and Pittsburgh location is my favorite. The employees are fantastic and very customer focused, they they are working with you to really understand the product. We are in the store often and always feel so welcomed. I love the cup of tea! Such a Great touch of hospitality!
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March 2023 by Jon-Paul Giancola
We have been going to this location for years and have always had a great experience. The staff are friendly and, more importantly, know their projects. They answer our questions, remember the projects we use, and made recommendations on new ones that have been added into our regimen. The offering of a cup of tea is always a nice and welcoming touch. I would highly recommend this location.
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March 2023 by charles` spence
Stopped in the Ross Park Mall today on a whim, looking for a product I had used years ago. The sales person(terribly sorry but I do not remember her name) was INCREDIBLY helpful, very knowledgeable, terrific personality... just wonderful to deal with. So glad I stopped in. Delighted with my experience, will go back again!!
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October 2022 by Valerie
Zach with Aveda is so special! He was so welcoming, offered me a facial, and truly took into consideration my skin needs. He made my day bright and provided expert knowledge of which I was in need.
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September 2022 by nilah foley
I came into the store with my gramma and mom, who both love the products, and got asked if I would like a complementary facial and/or hand massage. I’ve never gotten a facial before so I was very excited to try. Your amazing staff worker Zach was incredible to be around and was a professional by all means. He walked me through each step and even made small talk with me. He made the experience so enjoyable, I even bought some of the products he used on me for the facial (which was customized to me personally ). Due to his bubbly character and experience I can now say I will be a life long Aveda customer!
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September 2022 by Chachi Stanczy
Loved it there, great products and I got an amazing facial and hand massage from Zach who was also a great help to find what I needed.
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July 2022 by Carrie Collins Music
Today I went shopping at Ross Park Mall for Aveda products to fix my sad hair, and I had one of the best customer service experience of my entire life. Zach, the assistant manager, greeted me immediately and was so incredibly helpful. Zach has worked as a stylist, which means he is super knowledgeable about the best products to use, and also about the anatomy of hair in general. :)My experience was personalized via a consultation about my hair concerns. Zach then spent time w me answering all my questions and recommending the best products. It’s obvious that Zach cares about the customers’ needs and loves what he does—this shines through in his enthusiastically cheerful and pleasant nature. Plus all the knowledge. :) a bajillion stars to Zach!!(One more thing…I haven’t had the greatest week, and thanks to Zach’s kindness, I’m feeling a lil better :) )
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February 2022 by Natasha Neira
I came in to buy products for my mom and the incredible sales associate wrapped them so beautifully and included samples, AND shipped them for us. So much better than ordering online. My mom is so thrilled. Always happy to shop here for myself and others. Thank you sweet Hannah!
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December 2021 by Nikky Awuor
A GREAT EXPERIENCE!!!! Maggie took care of us today and it was the best experience we have ever had at any Aveda store. She was so patient, fun, knowledgeable, and a joy to have in the store. She was passionate about the products and it truly showed. I dont know who will be reading this review, but if HQ or corporate Aveda happens to come across this, please commend her for for how great she is. A great sales associate like Maggie are very hard to come by.
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December 2021 by June Elizabeth June Elizabeth
Bought at Nordstrom shampure Aveda hair shampoo it was on sale and everyone was very kind
