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October 2023 by Grace Z
Even with an appointment scheduled, I waited for 30 minutes and no one was able to help. (They were still friendly.) To get a credit card, I have wasted 5 hour in total on the BoA website, email, customer service and now in this store. While other banks make the application as simple as possible BOA is giving me too many frictions in this process to me. I have decided to bank elsewhere.
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August 2023 by Yair Daon
Scheduled an appointment for 1pm with Tyler. He arrived 1:15pm. Luckily Tracee helped me. She was charming, helpful and fast. If there wasn’t for Tracee, this review would have been one star.
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May 2023 by Catalina Winocur
My initial experience with a banker (can't recall name) at this location wasn't strong. My last experience was much improved. George was very knowledgeable and efficient with his reccomenations and assistance. Thank you!
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April 2023 by Damir Ikhsanov
Not client - oriented at all ! There is one answer to any question - go to the application or to the websiteI am a business owner, I came to open a checkbook and change the address of my business, but the agent sent me to a mobile app, how should I figure it out? there are many types of checkbooks, no explanations, where is the customer orientation? According to the logic of the employee, clients do not need live offices, everything is possible online! Then why are they needed if they do not provide service ! Then why did I come to the bank if everything can be done online, probably to work directly with the manager to get information! Very terrible attitude to customers for the last 6 months!
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March 2023 by Alex K
They never answer their phone. And the corporate line is even worse. I've been trying to close my account for days and they said I need an appointment, but their Saturday is already full so it's very difficult. I already left for Dollar Bank, any other bank where you can just walk in and get help is better than this.
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March 2023 by Alex Kirby
They never answer their phone. And the corporate line is even worse. I've been trying to close my account for days and they said I need an appointment, but their Saturday is already full so it's very difficult. I already left for Dollar Bank, any other bank where you can just walk in and get help is better than this.
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January 2023 by Infinity Infinity
I waited one week for my appointment. in the morning I came to the bank in a good mood and they managed to spoil my family and me mood. did not accept us to open an account. I think it looks like discrimination or did not want to serve us. we provided more than they required documents. they didn’t accept everything exactly, we asked for it, persuaded them. no one wanted to understand and help us. the reason was that one document was in electronic form, they asked for help to print it, but they refused to print it and therefore they did not accept us. very strange. just print one paper, the bank does not have a printer or how to understand it.
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January 2023 by AJ
Walked in to do a transaction. There were two workers helping one customer with an application (not needed) and ALL of the spots in the lot were full. Yes, all. Meaning all BOA customer spots and accompanying spots for xfinity. There were a total of 2 customers in the bank.When I walked in an older blonde woman had her back turned to me and the now line of 3 people who entered since I walked in. Had to complete my transaction at the ATM as there was no sign of when they would be finished with that customers application.Not only do you need better workers you need to be monitoring who is parking in your lot. I shouldn’t have to park on the street as a customer while randoms use your customer only spots.I’ve been considering closing this account and this was definitely my confirmation lol.
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November 2022 by Jovlon Khudayberganov
This branch is one of the best. Help a lot, Tara Ortiz-Martin and Nicole Watts professional on what they do. Thanks for your assistance and help?
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October 2022 by Kamron Khodjaev
Bank of America doesn’t have a customer service. Its a joke.
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September 2022 by Jay K. Jayanthan
This branch has no notary on staff and couldn't find one in any of the Pittsburgh branches. Totally disappointed. Luckily for me a competitive nearby national bank branch was able to provide a notary effortlessly to our complete satisfaction. Wonder why BofA advertises notary services on their website.
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September 2022 by BEESHWAMOHAN MEESHRA
Extremely good exp.. very cordial and knowledgeable bankers at this centre..I got all my stuffs done at the first shot
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August 2022 by Ulan Jabbarov
Such a terrible and unprofessional branch ! I came here just for the wire transfer from my to a different account which takes only 5 min to do at 1pm and they don’t have appointment for that lol. What ?!?!?! It’s just a 5 minute process. So lazy people are over there !
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July 2022 by Azimjon Ismonov
Thank you a lot , George Chouk for helping us in our difficult times. Bofa is great!!!
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June 2022 by Joe Mohma
Absolute garbage. Called multiple times and no one answers, I get there and they need me to have an appointment... ANSWER YOUR PHONE AND ID HAVE AN APPOINTMENT