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January 2024 by melissa mccarthy
Courtney the store manager is amazing! She helped my boyfriend and I on an order from another store that was running late. I will spare the details, but I really appreciated her level of customer service.Also, it is difficult to find Sanrio and anime items that are legit rather than knock offs at lesser quality. Boxlunch always has high quality items that are really adorable. Highly recommend!
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August 2023 by Heather Shaffor
Absolutely love this store. I haven’t been here in a long time was greeted right away. Then was asked if I had any rewards and the girl I believe her name was Courtney surprised me by saying I actually had a 10$ reward I was not even aware of. I kept browsing and she checked on me again to make sure I was doing okay and finding everything I needed. I ended up with my first mini backpack purchase! Will defiantly be back for sure!
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August 2023 by Danie Thurston
I absolutely love the people who work here. I am here regularly and I am always greeted so warmly and the people who work here are ALWAYS so helpful and always help you get the best bang for your buck when oh use Lunch Money. I swear this store is my happy place
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April 2023 by Sarah Thor
I absolutely love this store! Great place for anime merchandise! The staff is friendly and very good about helping you find what u might be looking for.
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December 2022 by Graham Merlin
Sorrin and Finch were very friendly and helpful
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September 2022 by Jocelyn Mascola
If you're into Disney or Anime the store is worth a visit. The staff is tentative, but not obnoxious. So, you can browse in peace or with a staff member if needed. Some of the items are ridiculously overpriced. Some of the items are cheaper than other places. For example, I purchased a cookie jar $10 cheaper than Amazon and nearly $20 cheaper than other retailers. They have a few items that are difficult to find.
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January 2022 by Shay Del Re
Awesome experience every time I come here. The people working are super friendly and genuinely helpful. They always have new items and many things you can't find anywhere else.
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August 2021 by Julie H.
Great store Friendly staff Julie is so sweet every time we come she talks to my little one and always welcomes us even if she is ringing someone out she will look up and say hi welcome Love their selection just wish the company would give them more for preteens like size 12,14,16 and adult xxs or xs in the anima and disney stuff
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February 2021 by Katie Sheehan
I was going to return an item I had purchased online, I’m person at the South Hills Village Mall location. The hours online said the store was open. I arrived at 1:45pm and the store was closed, but no store hours posted on the door and the mall was open. I scanned the QR code to make a reservation for 2:45pm. I walked around the mall for an hour to pass the time until my reservation. I arrived at 2:43pm and waited until 2:58pm. No one answered the phone and no one opened the store. While waiting I had to tell 10 other potential customers that the store was not open. I waited 20 minutes to speak with a customer service rep on the phone. I was told it could take 3 weeks for my money to be returned to my account, even though the money was deducted right away. This is by far the worst customer experience ever!!
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December 2020 by Katie Marie
On Sunday Dec, 6th, I was going to return an item I had purchased online, in person at the South Hills Village Mall location. The hours online said the store was open. I arrived at 1:45pm and the store was closed, but no store hours posted on the door and the mall was open. I scanned the QR code to make a reservation for 2:45pm. I walked around the mall for an hour to pass the time until my reservation. I arrived at 2:43pm and waited until 2:58pm. No one answered the phone and no one opened the store. While waiting I had to tell 10 other potential customers that the store was not open. I waited 20 minutes to speak with a customer service rep on the phone. I was told it could take 3 weeks for my money to be returned to my account, even though the money was deducted right away. This is by far the worst customer experience ever!! Today is Dec, 12th 202. It’s 1 week later and still no return label!!! This is the worst customer service experience!!! I would never recommend this company for anything!!
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January 2020 by Barry Zug
Really neat little store to go and get your geek on! Lots of collectibles, theme clothing and toys. Their website has much more to offer as well.
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January 2020 by Adam H.
What can I say other than I love Box Lunch. Owned by Hot Topic, Box Lunch deals more on the pop culture side of things vs the music & pop culture combo that is their parent company. A little on the pricier side they usually always have deals or lunch money ($15 off $30). The staff is always friendly and fun to chat with. It's a must visit whenever we're in the area.
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November 2019 by Cam Garmer
Love the items but everything is so expensive
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October 2019 by Michelle Kach
Great novelty store! They have really nice jackets games stickers etc. Fun place to shop. Enjoy!!!
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October 2019 by Te'Onna Jamison
Nice organized store with friendly employees, definitely going again.
