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May 2021 by Fred Radics
They give you the run around when I comes to drop off. Was at drop off location and the individual refused to take the truck, and they stated they were going to charge us for each day until the the account can be closed being the person working was not able to accept the truck apparently. They have great rates and prices and they do offer a great service however there great service is not worth the hastle of trying to return the truck.
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April 2021 by Patrick Holleran
Great prices, friendly staff.
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October 2020 by Betty B.
(Wasn't given the option to rate any lower than one star......but they don't even deserve a one-star rating.) I reserved a box truck three weeks before my moving date. Received several emails confirming my reservation right up until the day before scheduled pickup. Arrived at the W. Liberty Avenue location to find the store locked and dark. Owner finally arrived and said he had no truck for me. Was told to call Customer Service. Wasted a half hour on the phone with CS who told me the confirmation number in my email from Budget was not valid and they had no record of my name or email address (mind you, I had received several emails from Budget). CS rep said he could do nothing to help me find a truck and my only option was to file a complaint (which he couldn't do anyway because he couldn't find my reservation). As I had to be out of my apartment that day, I was forced to call all over Pittsburgh to find an available truck. Fortunately, UHaul had one box truck left and provided excellent service to help me at the last minute. Final frustration was a couple days later when I see a charge for $75 from Budget on my credit card for not picking up my reserved truck! Cannot comprehend how a business can be run this way. They attract you with slightly lower rates and then have no vehicle to give you. Don't waste your time. Book with any other truck rental company.
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July 2020 by Peter W.
Reservation for truck useless. Customer service don't understand English and blow BS smoke at you. Tell you they'll contact you to find a truck after confirmed Reservation has no truck. Rented through U-Haul at high cost because of last minute reservation, but at least everything worked
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July 2020 by Dr Rehab Director
Went to this location to rent a moving truck and I must say the customer service here was great. Tim is definitely an all around great person.
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September 2019 by Nicole Hess
Worst experience ever. I reserved my truck a month in advance. Budget called the day before I was scheduled to pick up the truck and told me they didn’t have a truck available. Instead of calling the numerous other budget rental locations around Pittsburgh to find me a new truck, they gave me a customer service number to call. I called the customer service number multiple times and spoke with numerous reps, who assured me my case was escalated to management and I would receive a call within the hour. I never received a call or any type of communication from anyone at Budget. I had to scramble to find a different company to rent a truck from hours before I was supposed to move. I would never consider doing business with any entity of Budget again.
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September 2019 by Rebecca C.
Terrible experience and customer service. Leaving the review for this location, listed as the drop-off for the truck we rented, as well as for the York PA (where we were supposed to pick up the truck) and the Hanover PA location (where we actually picked up the truck). The truck I rented was not at the location it was supposed to be and we had to drive 45 minutes out of our way to get a truck. Then, when we tried to return the truck the location we were sent to did not accept after hours returns, even though your customer service said that they did. So we had to go to an additional location. Then, you charged me for going over the mileage (even though the truck we rented originally was unlimited mileage) and refused to refund my money or reimburse me for the extra gas I had to use to go to all the wrong locations, claiming that you had to speak to my husband even though the credit card is in my name and I made the reservation. How are you going to fix this?
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July 2019 by Joseph Carson
If you need a truck rental for any reason...this isn't the place, do not waste your time .
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January 2019 by Joey Heppa
Great price way better than uhaul and more understanding to situations.
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October 2018 by William Stewart
Low cost
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June 2018 by Emery EDGE GO2EMMIE THE NETWORK GUY
They didn't have the truck I ordered for a out of town move I went to uhaul
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June 2018 by Mallory Lukasik
Horrible experience! Doesn't even deserve one star. They think they can charge you for whatever they like just because you do a night drop with nobody there. I stopped TWICE to fill up the tank right down the street before I dropped it off to make sure the foam from the diesel fuel was down and the gauge was reading right. It was completely full and the next morning they decided to charge me for fuel. Apparently at 10pm, pitch black, they expect you to be able to see the fuel line to the neck. BEWARE if you are doing a night drop!!!
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February 2018 by Dustin S.
I rented a Truck in Charlotte NC and had this as a return for the truck. No when we tried to return it to this location no one answered the phone at 11:26 am and could not get an answer. We could not find the location or the drop box so we called Budget and they were no help. I had to find another location to drop off the truck and was told by their agent Daniel ID# 37824 that it was fine to drop it app at another location because they could not get ahold of them during their office hours. The next day I was contacted by Richard ID# 37826 that he called them the next day and that they have a box so I was going to be charged $44.70 for returning it to a different location. I spoke to a different manager that told me it was a valid charge and Since Richard called them THE NEXT DAY not when we were dropping off the truck that they have a box. Ricard did not confirm that the address was correct and was ver rude as a Representative of Budgets Customer Service department I informed them that I have 2 more truck rentals to move the rest of my stuff and because of how I was treated I will be canceling my other reservations for a total $446 because of how I was treated. I recommend going with a mother rental truck company even if they are more expensive you get what you pay for.
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August 2017 by Wanda ClarkTorrenceCrider
Very helpful and friendly
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January 2017 by Joseph Pevarnik
In and out quickly. they always have the truck I need. Other locations around Pittsburgh often send you HERE, because they only have 1-2 trucks, and overbook reservations. Ruffing Auto has largest selection in town. I got 3 rentals here within 10 days, all trucks were NEW!! the ones I rented had 12,000-5,000- and 1,600 miles on them. I will go 7-10 miles out of my way to rent from them. Safe lot to leave your vehicle behind too.
