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March 2024 by Kevin Cotton
Grandbaby loves the bear.
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November 2023 by Bee Hursh
Melly was amazing and so sweet. She made the whole experience wonderful. I came here with my fiancee on a date, and the store was clean, with a good selection. I loved it and will definitely be back.
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November 2023 by Kaitlyn Durham
Melly was so sweet! Super patient and kind, I really had a good time. I came in yesterday, the store was super cute and clean. Definitely will be coming back.
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December 2022 by Mike D
Extremely disgusted. First my original account is just nowhere to be found, it never existed. Even though I have a confirmation email and the original member ID #. Next The product i want can not be picked up at the only 3 stores that are within 10 miles of my address. NO I now have to pay extra for shipping. Then it doesn't drop into the cart properly and an associate code get placed so i do not get 30% of the now additional shipping. Then it can not be canceled I know have to wait for it to arrive and return it to receive my money back!!! After waiting on hold twice for a total of 2hours and 8 minutes of my time!!!!!!!
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October 2022 by abbi
I got kicked out because the lady's at the desk accused me of naming my E.T bear something innapropriate and refused to give me the certificate
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August 2022 by Renee' Frey
Loved it the staff was really good with our son.
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June 2022 by Pam Johnston
My granddaughter came to visit from hours away, and was soooo excited to make a bear. We got here and found out the store was closed - on a Wednesday afternoon! Neighboring stores said that this Build-a-Bear location’s employees come and go as they please. When we enquired of the mall information desk, they said the store was closed due to staffing issues.
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June 2022 by Dakotah Moore
I think they need to update their hours for I took my daughter there for her first experience and it wasn’t even open…
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June 2022 by Matt Myers
Very friendly and helpful staff.Do just what the name says build a stuffed animal.
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June 2022 by Clinton Lang
Tried to go at 4:30pm and they were closed... don't know why
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May 2022 by Alessandro Ronald Sabelli
Reminisce of a gold era that was never there. But my daughter loved it so we think it's OK ?
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May 2022 by Randi Lyle
I love my rainbow peep so much. The staff enjoys their job and you can tell
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December 2021 by anna
The store we visited (because of Covid-19 measures) was very slow and we ended up waiting a good 20-30 minutes. Some major things have changed. For example, you have to let the worker stuff your bear instead of manually using the pedal. There were only a few workers when we went, which would explain why they were so slow. Build a Bear is very dear to my heart, and it's a very nostalgic place, all in all still worth it to go.
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November 2021 by Ronnie Bone
We took our son there on his B-day, He loved it!!! The staff was awesome with him, they engaged him and really tried to include him in every aspect 9f building his bear.I'm sure we'll go again down the road. ?
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October 2021 by Crystal Pittinaro
I always feel like a kid when go there. I love seeing what new characters they have for myself and kids.