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January 2024 by Kathleen A.
I am referring to the Busy Beaver store at the Castle Shannon location in Pittsburgh , Pa . I started the process of wanting to purchase two new windows for my home on Sept. 3 , 2023 . I made the initial payment for measurement , which was completed successfully . Since then , one thing after another has gone wrong from their mistakes and incompetence . It has been 4 1/2 months and the job is still not completed . The experience of dealing with Busy Beaver is completely unsatisfactory . I plan to never do business with them again .
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January 2024 by Kathleen Adams
4 months and counting since I made initial payment for 2 windows . Still waiting for job to be completed . One mistake after another . Incompetent . Management and window installer are very nice , but someone needs to be held responsible for this disastrous customer experience .
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December 2023 by Joshua Serafini
I’m at busy beaver right now and there is not 1 car in the parking lot other than the employees and now I see why. A regular outlet receptacle is .77 anywhere else in the city but at Busy Beaver it’s $2.14. The plug covers are $1.99 each. ROFLMAO. if you are going to compete with other contractor stores you have to be competitive (which you are not). This is the 100th time I’ve come here and they don’t ever have what I need and when they do it’s 3X more than any where else. I won’t be coming back. As for the great deals card, what and where are the great deals? I’ve never received anything and been coming here for 20 years. I won’t be back. I’m sick of being ripped off.
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September 2023 by Victoria G Va
Years of Excellent Customer Service from all of the Employees. Always friendly from the time you walk into the store, and always asking do you need any help to the car loading. They have always gone above and beyond, which I could never get at a Big Box Store. Thanks
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August 2023 by Victoria G V.
Been going for years, the Customer Service at that Store is above and beyond any Big Box Stores. Damian the Manager and his whole Staff are Great, will not shop anywhere else. Thank you, for all you years of Excellent Prices and Excellent Customer Service.
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August 2023 by 99codemister
A pretty good hardware store. Out of about a dozen visits I was only unable to find what I wanted once. Prices are a mix of reasonable, outrageous, and fantastic. You must comparison shop here - which is the main reason why this is four stars instead of five.Staff are generally friendly and knowledgeable.
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July 2023 by judy trebon
Great deals well stocked very friendly, helpful associates
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July 2023 by L L
Generally good experiences which I rated 4 stars under another email address, BUT one was not very good. I ordered (and paid for) online a generator w/ electric start that was on sale as a Deal of the Day. When I went to pick it up the associate asked me if I still wanted the electric start model since the only one that he had was a pull start model.Another associated stated that the model I ordered was coming in from another store. I said “fine, call me when it arrives". That's when the "fun" began... Received a call that they could not get the model I ordered. I asked if there was a comparable model they could offer. The associate checked with the General Manager and emailed me a model from True Value that also had a pull start. I did some research and found a comparable one (regular price and features) through T.V., but they said they could not order that one as a replacement? Why could they get one from T.V., but not a different one?I requested a refund via email and was originally told I needed to come to the store to have it entered, but then was told I could call which I did, and it handled OK.I was told that the original model I ordered could have been given to another customer, OR it could have been an inventory glitch and one was not actually available when I ordered and paid for it. Whatever the reason, it was a pretty disappointing and frustrating experience.
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July 2023 by K
The place isn't bad, it is a hardware gardening store on a lower scale than a Lowe's or Home Depot etc... in size and choices. Can be a little pricey compared to those places too but some of that probably is due to the smaller location and amount they can get in compared to bigger places. They are usually not very busy and conveniently located for me, so I would still recommend going there if you need something.
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July 2023 by AJ Abate
Generally, I have good experiences with this Busy Beaver, except one which I will review separately.
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May 2023 by Rob Sumpman
Every time I call nobody answers. Why even have a phone if you don’t answer. Every time I go into the store, they call somebody the back to help me load of concrete or wood. It takes forever for somebody out there. I gotta go back into the store and ask somebody to help me.
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May 2023 by Katie Kunkel
The employees here are so nice and helpful. I love their selection of outdoor furniture, flowers, and decorations
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February 2023 by Edward Krivoniak
Great salesperson! Found everything I needed.
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September 2022 by Mel Yu
Clean & most shelves stocked. Toss up between Lowes & the Beave. Webpage kinda sucks need to visit / call.
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September 2022 by Pete Loncar
Sammy is great! I called to find lawnmower oil....she pulled a bottle off the shelf and saved it for me....Been a loyal shopper there, over 12 years...
