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January 2024 by The Coffey Shop
I’d give zero if I could! Will steal your money and blame you for their systems being inconsistent. Money transfers taking days sometimes when normally take minutes then charge you overdraft fees. I’ve got a list a mile long on these folks…Bunch of criminals with clowns working for them.
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July 2023 by Robert Walker
Great Service friendly helpful people
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July 2023 by Charita Bush
Good customer service is hard to come by. I visited this location for the 1st time about a fraud issue, and the banker's customer service was horrible. Ms J Robinson was eager to say, 'I can't help you'. There was no optimism, and this was before she even looked at the computer. What ever happened to taking things, one step at a time and doing what you can do. I wouldn't recommend anyone doing any business that can't be done at the teller, at this Branch.
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December 2021 by First Last
Inconvenient all around since they've moved. I got 8 mos on a loan with them and I can move up to Chase at their old CONVENIENT location with parking. I never have a good experience coming here.Staff is very nice though. It's not their fault.
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September 2019 by Jon Coen
OK bank. The new facility isn't as nice or as convenient as when it was on E. Ohio Street with plenty of parking. Now it's hit or miss, especially with all of the construction they do around downtown.
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March 2019 by Kelly Slipak
Went at 4:45 pm. Sign on the door says 24 hour ATM in lobby. Doors were locked. How is someone supposed to use the ATM when the doors are locked?
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February 2019 by Sime O.
This is Not this Citizens bank but to all citizens bank. After spending six years and two deployment I have it up to here with this bank. After how this bank treated me on online is horrible and now helping me when I call. With an wait time of 20 minutes. I tried for three weeks to setup an account with a outside bank and after I email all the information to them three times. This bank is still not helping me. I recommend switching banks or not using this bank at all.
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October 2017 by Michael Wancheck
Bad service; didn't know what I needed done with my account. Waited over an hour
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February 2017 by Dwayne Boyd
Great Service. Good location
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January 2017 by Priya M.
Terrible customer service. Customer care reps are incapable of handing anything. And the manager is never around. No matter how many messages you leave for the manager, there is never a call back. Biggest mistake of opening a CD here. They don't let you close it unless you physically take a day off and go in the 10 day grace period even if you notify them in advance you don't want it renewed. It's a big scam. Would never have an account here again.
