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February 2024 by JOSEPH ALVAREZ
Very disappointed the ability to talk to customer service for billing all I got was a run around and wasted 45 minutes Very frustrated
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November 2023 by Donald Mcquillan
Returned old box and was given a new one with no questions askedVery good service buy some guy named Tom
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June 2023 by John Harvey
After having been an Xfinity internet and cell phone customer, for over four years I am about done. The service is poor, it goes out on at least a daily basis, and it is intermittent when working. When one tries to resolve the issue they set up an appointment and then call back about 30 minutes later to say the issue has been resolved when it has not. This has now happened five times, and a year later is still not resolved. This company is extremely deceptive and my personal recommendation would be to stay well clear. I am in the process of filing complaints with the FCC, and the PA AGs office.
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May 2023 by Samaya Coury
Incredibly inefficient at installing service. I asked for a number I could call to receive help and was refused. Only cared after I told them I was going to switch to another provider. Don’t waste the months I did waiting for them to get their stuff together.
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January 2023 by A J Scarpaci
D J was very good. The staff was very nice and friendly. .
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September 2022 by Meg Bernard
Horrid Horrid Horrid company. Have been waiting for one full year to have underground cable replaced. Utilities have been marked on two seperate occasions, but Comcast never shows up, and never calls back. I have called Charlie Miller, local Operations Supervisor, at least 30 times, asking him to call me back, and he never does.
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July 2022 by Mikhail Schipani
went better then expected when calling, which was to disconnect their service, mostly because verizon has a better offer currently (at least in my location)I had originally called may 17th, and thought i cancelled service, but for some reason it didnt work and got charged today.But after calling it was resolved and the money put back into account and everything, and it was a suprisingly smooth and quick process that i wasnt expecting to be so smooth, i do gotta say that was impressive.
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April 2022 by Nicole Mercurio
The agents are ignorant rude and unhelpful... I swear they over charge you by a month a year. Customer service is a joke when it comes to this company.
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June 2021 by Tracey K
Very un-customer friendly. Ridiculous computerized loop that keeps taking you back to non- answers and no help. Literally took days and multiple phone calls to talk to a person. Only reason it's a 2 and not a one is that the person I finally talked to was outstanding- she was 5 stars. But the process is ridiculous.
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May 2021 by Ernest Frantz
I always seem to have a great time at Pazzo
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November 2020 by Ronald Moffa
Had them move the router so it was more centrally located. The guy from Blairsville knee hurt so he just cut the wire let the small peices of wire and left on the floor where he stood. Wire just wrapped around my furnace pipes. Not tacked up. Just left hanging by large amounts. Serious problems with there service any more. Think twice before letting them in your home
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October 2020 by Ray Pronto
easily the worst customer service on earth. Take any other option other than comcast if you can.
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September 2020 by Denny Hamilton
Got great news about our contract
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July 2020 by Portofinos Continental
Big big monopoly..they are taking full advantage of this to each and every penny..
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July 2020 by Diane Morin
Lines outside our house are hanging in the intersection and it is impossible to get a person on the phone
