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November 2023 by Shay Bentley
I love this place for all my last minute wax needs
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October 2023 by Christine M. Simony (Chris)
This is a review of customer service in the store. If you are not licensed, do not enter this store. Although I saw no sign prominently displayed on the door to indicate this, two customer service employees responded to my presence quite differently.I told the first person that I was just browsing products and inquired whether I needed a license to purchase (even shampoo)? I was told I did need a license. A few minutes later, another customer service employee appeared and curtly asked me to leave the store. I inquired about a sign on the door indicating "Professionals Only" and was told there was one, however, it was not evident to me. I believe this was prejudicial treatment because I was wearing a backpack.The apprehension is understandable, however, I felt that this was an extremely rude method for handling the situation. I also question the location of a store that ONLY sells products to professionals in a shopping center (Bill Green's in Pleasant Hills) where all other stores are open to the general public. To my mind, it appears to be a zoning issue.Update 10/12/23. I checked the front door of this business and there is NO SIGN indicating that it is not open to the general public.
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October 2023 by Christine Simony
This is a review of customer service in the store. If you are not licensed, do not enter this store. Although I saw no sign prominently displayed on the door to indicate this, two customer service employees responded to my presence quite differently.I told the first person that I was just browsing products and inquired whether I needed a license to purchase (even shampoo)? I was told I did need a license. A few minutes later, another customer service employee appeared and curtly asked me to leave the store. I inquired about a sign on the door indicating "Professionals Only" and was told there was one, however, it was not evident to me. I believe this was prejudicial treatment because I was wearing a backpack.The apprehension is understandable, however, I felt that this was an extremely rude method for handling the situation. I also question the location of a store that ONLY sells products to professionals in a shopping center (Bill Green's in Pleasant Hills) where all other stores are open to the general public. To my mind, it appears to be a zoning issue.
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July 2023 by lakpa bhai
Cara the manager is hands down the most thorough and helpful manager I have ever met at any Cosmo prof. This location will now be the only one I shop at just because of her.
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November 2022 by Ro. S.
A professional licensed stylist supply store only! Friendly and helpful staff! Lately the supplies are out of stock and that becomes disappointing!
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February 2022 by Salvatore Puccini
I was a pain in the butt today having to swap some items with them issuing a gift card while calls were coming in but they were a gem. Pleasant Hills, both Monroeville locations, Robinson and North Hills have always been helpful
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February 2022 by L H
Love this location and its amazing staff. I will not go anywhere else!
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November 2021 by Moira Baron
Staff is always very attentive and helpful. Can't really blame them for the lack of product on the shelves currently but I typically can find something I can use in the salon.
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June 2020 by Edwin Sunder
Nice staff clean store and are very helpful
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March 2020 by Jennifer O’Hern
I stopped in yesterday looking for advice and help and the 2 ladies working went above and beyond for me not only did they take the time to show me what to use, went to shelf picked it out and explained... I’m sooooo grateful for this with all the current color trends I was a bit worried but it turned out BEAUTIFUL..... thanks for your time and recommendations!!!!!
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February 2020 by Julie Glase
Everyone is kind and helpful
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January 2020 by Erin Gironda
Love how helpful the staff is, and always have an answer to your questions. Even if that answer isn't what you really want to hear, they're always trying to make it a better experience.
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September 2019 by Cecilia L Blair
Everything I need for Hair and nails.
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August 2019 by CB's family
Love the employess
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June 2019 by Jennifer Dougherty
I stopped in yesterday looking for advice and help and the 2 ladies working went above and beyond for me not only did they take the time to show me what to use, went to shelf picked it out and explained... I'm sooooo grateful for this with all the current color trends I was a bit worried but it turned out BEAUTIFUL..... thanks for your time and recommendations!!!!!