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February 2024 by Maria Sauk
I have had several very bad experiences at this CVS pharmacy
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February 2024 by Erin Musciano
This week I attempted to go to the drive through and it was out of order. Today I've been trying to reach the pharmacist with their torturous automated phone service that when you request to speak to a pharmacist it prompts you to download their app which of course is not going to assist me with needing to speak directly to the pharmacist. 2 hours still haven't gotten through.
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February 2024 by Adrian Filip
I’ve just finished talking with Alissa on this Sunday morning, Jan 7, and she did an outstanding job helping me transfer an antibiotic prescription from the CVS located at the Target in South Hills Village to this location because the CVS South Hills Village location is closed all day on Sunday. My dentist sent the prescription to the CVS South Hills Village location this morning and I would have had to wait until tomorrow to start taking the antibiotics if it was not for Alissa’s help. I have an extraction scheduled for later this week so starting the antibiotics today was key. My family have been CVS customers for many years and we will stay with CVS for many years more. Thank you Alissa for picking up the phone so quickly and then problem solving on a Sunday morning! It was truly outstanding customer service!
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January 2024 by Annamaria Aristegui
I LOVE CVS. It is a great store. I can a lot of stuff, and they are open all the time, so I can always stop by when places like Target have closed, and get a simple item. Such a great convenience store, I love it so much.
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November 2023 by Artishmie Robbins
Going here is literally the most stressful experience. Staff are mega burnt out and it shows through customer interactions. I only come here because my insurance fills through CVS and it’s close, but I’d rather drive to west mifflin because they’re much nicer.
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October 2023 by Anthony Costulas
Terrible. I called to check on prescriptions and they said they’d be ready in 10 minutes- I stopped by an hour later. and they were not ready. just dropped by again 2 hrs later and my prescriptions still aren’t ready. Rude response when I was upset.
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October 2023 by Stacey Slack
Dropped off 4 prescriptions on a Thursday. Pharmacy was short staffed, which I understand. However when I went to pick up script almost a week later, they said is was not ready. Then when I went next day, noticed when I got home. That they did not have a refill for my meds, which was specifically on the the prescription from my Dr. Now get to goback and fight it. What a joke
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May 2023 by Daniel DiBattiste
Would recommend you go literally anywhere else, it couldn't be worse than this place. First, the pharmacy techs are so horrendous they typically only last a month if that. The pharmacy is also closed during posted open hours ALOT!! I get text and email updates saying my prescription is ready only to show up and be told they'll get it started for me soon. Second, I have nothing against elderly people working but this place only has like 3 cashiers and there all atleast 65 or older. That being said they are unable to help work the basic self checkouts at all. If you try to get checked out by one of them good luck. They are typically talking to another elderly neighbor friend for 15 plus minutes at a time. That's not a one off experience its 75 percent of the time. Incorrect prices posted cause everyone to have to argue prices and be voided and rerung which always takes multiple attempts to get right. Lastly, they don't even know how terrible they are, I'm pretty sure they think they're doing a good job. Which from a cooperate level they probably are. Understaffed underpaid elderly people with a single manager hitting bonuses for underpaying the understaffed elderly people. The whole place is gross in all aspects of what it should be.
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May 2023 by Morgan Paige
This will be my last time shopping at this location. Staff absolutely refuses to check anyone out at the register and will insist you use self check out while they stand there and do nothing. Today I had to help an older gentleman use the self check out, as he did not understand how to work the machine and the women at the counter would not ring him out. Ridiculous that they wouldn’t do their job and assist him.
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January 2023 by David Link
Last several times using CVS, was asked to call around to find somewhere that did have the medicine. It’s an antibiotic for an ear infection, not a rare medication. They indicated the closest that would have it was 30-40 minutes away. So I called that CVS to verify and they didn’t have it either… Called the pharmacist at Walgreens across the street and they had it in stock. Walgreens also offered to reach out to the CVS and get it all transferred over for me and text me when it was ready. I’ll be switching my business going forward.
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January 2023 by Hope Bassichis
I alway receive a welcoming smile from Sue as I’m walking into store. She is a Star on your team!!!????Always helpful, knowledgeable of any questions I have, and guides me in the right direction. The CVS Store is located on the corner of FT. Couch And Washington Road. Pittsburgh, PA 15241.
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November 2022 by Lori Fegely
I used the self-checkout but had some issues. The team member at the register was quick to assist me and very kind during the process. She smiled and seemed very happy to help.
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August 2022 by Robert Brannan
Don't understand why the entire pharmacy closes down for lunch why can't employees take turns going to lunch and keep open for patients that need medicine !!
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February 2022 by Rebecca Welsh
DO NOT GO TO THIS PHARMACY!!!!!! GO TO THE TARGET CVS ACROSS THE STREET. I have been lied to, hung up on, given bad information. The pharmacists do not care if they don't get your RX from your MD. One girl there said, "I don't like the way you are talking to me, I AM NOT GOING TO HELP YOU!!!!" Then she hung up. No action was taken by CVS, and it was a COVID related question. I am trained in customer service nine years, and this CVS is poorly run and deplorably staffed with poor staff not properly trained. IT IS NOT THE CVS IT WAS TWO YEARS AGO.
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December 2021 by David Dawkins
Automated system confirmed my refill on 11/3. I went to pick up next day as instructed, and they did not have any info (medication or dosage) available once I gave them my info. I am convinced this is not the employee's fault, but it was a poor enough experience with CVS to mention. Other visits have been pleasant, hence 3 stars vs 2 or fewer.