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March 2023 by Barbara J Henderson
I have been a client of DEAN HONDA for past 2 years plus & want to express my earnest appreciation for the quality client care I receive from members of their Service/Parts and Sales Team. They are courteous & professional, always explaining every thing connected to any service issues and reasonably priced John MICKLEGE, Sales Rep is marvelous. He is quick to respond to any/all questions, he was able to assist my daughter to purchase a fabulous USED HONDA & has assisted her thru the process of buying a car ! My daughter will be obtaining service for her HONDA also & I will continue visiting DEAN HONDA for quality auto care Thank you again TEAM AT DEAN HONDA Barbara Henderson
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March 2023 by Luann Lint
Zach is terrific. He kept us informed of everything, was not pushy and ordered the part for our car. We appreciate his attention to detail.
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February 2023 by Edye Corbett
Great service excellent customer service
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October 2022 by Christine M.
When they were rotating my tires they stripped a lug nut and broke the bolt then wanted me to pay somewhere between $500-600 to fix the mess they caused. Got my car towed to somewhere reliable and had to pay to fix what they broke. Didn't pay NEARLY what they wanted to charge me. They told me it looked like someone was trying to "cut it" now who in the world is taking off lug nuts and a tire to "cut" one bolt? Be for real. Oh and their compensation to me was a "free ultimate car wash" PLEASE!!!!!! Not only did I have to fix what they broke, I had to miss out on work and pay for uber rides everywhere. Also I find it very very funny that I didn't receive a video of THIS service unlike previous services.
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March 2022 by Shari Kish Wood
We were looking for a reliable used car for our daughter!!! Mohammad went above and beyond to help us find exactly what we were looking for. Had the car already for our test drive when we got there and was very knowledgeable about the car and it’s features!!! Everyone at the dealership was so helpful and easy to talk to!!! Did an amazing job finding the best financing for us. It was a drive of an hour and a half for us to get there from where we live but I can say without a doubt we would make that drive again to do business with Dean Honda!!! Great customer service!!!
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March 2022 by Clay Wood
Excellent salesman and a great experience.
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February 2022 by Tika Chapagai
Right place for service . Great experience technician
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January 2022 by Kat L.
Small info: there's 4 people working at the service center (2 girls and 2 guys) I went today around 12:00 to drop off my car to get an oil and transmission fluid change. After I had picked up my car I started driving through the parking lot to make a u-turn (going about 10 mph). As I was driving one of the guys that works in the service center was pulling out of the parking area w one of their for sale cars going like 30 mph or more and almost hit my car. He had to brake so hard that he almost hit the steering wheel with his head. My boyfriend who had dropped me off had seen it. I had tried to contact them to form a complaint against him (because he could've hit someone else's car if he wasn't looking and if I hadn't started honking at him) but they have absolutely no way to form a complaint on their site. The service done on my car was fine (the two ladies at the service center were very helpful) but I won't be returning there anymore as long as he is there and recklessly driving. If you go there be very cautious when driving.
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October 2021 by Anonymous C.
BE INFORMED - AT LEAST ONE MANAGER USES STEREOTYPICAL HIDE-THE-BALL TACTICS In short, a manager and salesman at this dealership did not inform me of the Honda Loyalty Appreciation Offer I was eligible to receive and tried to pocket it as profit without disclosing this to me. Although there are several Honda dealerships in our areas, what brought me there was their participation in the Costco Auto Buying program, where in exchange for leads they had agreed to fixed pricing in relation to invoice cost of vehicles. I had sent an inquiry regarding a 2022 Pilot and had been in contact with one of their salesmen. Prior to visiting, I had submitted information to value and receive offers on my potential trade, independent of my purchase interest. In response, someone different from Dean Honda's purchase department contacted me interested in purchasing my vehicle at the KBB estimated value of $26,300 (this included my submitting photos and disclosing some door dings/scratches). When visiting the dealership to test drive the 2022 Pilot and allowing them to inspect my vehicle, the salesman handed me a KBB form offering me $26,195 for my vehicle, assuring me that Dean Honda was giving me the fair market value for my vehicle. When I asked about the reduction from the original $26,300 offered by the dealership, he said that the value was slightly reduced based on the cost to repair some of the dings/scratches (fair enough - had no problem with that). I then asked the salesman for the Costco program price for the Honda Pilot. Instead of providing the pricing sheet in accordance with the Costco program rules, he showed me a page in a binder showing the amount over invoice his dealership had committed to under the Costco program (not how it should be presented, but not a huge deal). While he was getting a write-up from the manager, I then asked if my understanding was correct that Honda manufacturer incentives were independent of the Costco pricing. He confirmed that they were. I then asked if the Loyalty Appreciation Offer could be applied to the vehicle price, as well, as I met the criteria. The salesman said he wasn't sure if this incentive was applicable to the 2022 models but would check if the the vehicle I was interested in was eligible. When the salesman returned, with him was a manager. The manager sat down and said he had heard we were asking about the Loyalty Appreciation Offer and then informed us that he had "already given that to us in the trade-in offer." I immediately expressed dismay and displeasure, telling him that he should have disclosed this and can't ethically use such a tactic. He smugly responded by saying "we can do whatever we want with it . . . it is our money" (yes - that is a direct quote). In both trade offers, they made no mention of this offer being subsidized by the Honda Loyalty Appreciation Offer, obviously keeping me unaware of it so they could keep it as profit. My wife and I immediately gathered my things and left, expressing my displeasure to the salesman as he handed me my keys on my way out. He told me he understood and was not going to defend the manager's tactic. This whole experience has me reluctant to go back to any Honda dealership if this is what Honda allows managers to do with what Honda advertises as customer loyalty rebate, rather than a dealer incentive. I'm hoping this is not the case and that this dealership did not act in accordance with Honda's intent and instructions. I would have thought that such tactics would no longer be tried in an age of transparency and information readily available to consumers, especially at a Honda dealership.
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September 2021 by Terry Turk
Lou was very professional and straight forward. He took the time to explained the car features. I’m very satisfied
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September 2021 by Robert G.
Make sure you bring and wear your mask. NO ONE, customers or staff are wearing masks. Except me. Stupid stupid.
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August 2021 by Boo Boo T.
2+ hours for an oil change and extremely rude customer service. I said I wasn't going back the last time for this reason and look at me, boo boo the fool for going back and expecting better results. AVOID THIS SERVICE DEPARTMENT!!!!!!
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July 2021 by Becky Sciulli
The service department staff are very thorough. Excellent customer service!
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July 2021 by Linda Sasinoski
Great customer experience. Salesperson and sales manager very helpful .
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June 2021 by Jerome K.
I had my Honda Civic to be serviced today for a minor problem. I was in and out in no time at all. Thanks for the quick service! I highly recommend Dean Honda for sales and service.
