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March 2023 by Liz Jackowski
Seriously, you charge a fee if I don't make 6 transactions a month! I am so done with this bank canceling my account today. I called and got horrible customer service and was told I can't cancel my account via phone! I am not driving an hour and 20 minutes to close an account that I didn't drive to open. I sent a fax close my account.
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December 2022 by Gary Lucarelli
I have been a customer of Dollar Bank for 12 years. I was initially drawn to Dollar Bank because of it's relatively high interest rates for it's Everything Savings program. I have in excess of $20,000 in the savings account and received .010 % interest instead of the 2% quoted. Reason? Not enough transactions on the checking account. I was never told this when I opened the account. I checked the website to see if this policy was in writing, but could not find the document. I called customer service and put on hold for an eternity. I will close out the account and open one at another bank which is offering two times the Dollar Bank interest rate,
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November 2022 by Vinve V
My Dollar Bank mortgage just arrived in the mail however it was in a "Bank of the West Paribas" envelope. Pretty sure this is a scam! Beware!
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November 2022 by Nedra Williams
Steve Kaminski part of the mortgage loan department very unprofessional and he appears to be siding with sellers agents instead of the person it is obtaining the loan from Dollar. When asked abt other loans he denied they existed! If I can give no stars I would!
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October 2022 by Ron B
During pandemic I set up automatic deposits and withdrawals. Account was marked dormant two months ago. When I called to find out why my bills were having funds returned Dollar Bank told me it's because I haven't physically been to a branch in two years. Why offer online banking if you don't recognize monthly deposits and withdrawals as active? Have had an account for more than 40 years, closing it today.
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October 2022 by KP Bach
Really, there has to be an easier way to have your card unlocked to make purchases overseas. 61 freaking callers ahead of me a callback in 90 minutes from someone that hung up after 3 rings. Then to call back and be 66 caller ? by the time they called back I was in bed. Three hours of my time. I highly doubt this is the protocol at other banks. Just a guess
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October 2022 by Chance Wayne
I've been sitting here for 55 minutes on the phone waiting for Someone to answer from the mortgage loan center to absolutely no avail. Obviously customer service in Not a Priority for this bank. I can't afford to waste this much time every time I need to speak with someone. An anti- customer business model is no road to success or profit. Pathetic!
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October 2022 by Makayla Meckley
Worst bank I have ever had. Someone has stolen my card info 5 times and they treat me like it’s my fault. They wouldn’t give me my money back twice. So they punish me for other peoples actions. Will be switching to a different bank.
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October 2022 by Kelly Bacciacci
Really, there has to be an easier way to have your card unlocked to make purchases overseas. 61 freaking callers ahead of me a callback in 90 minutes from someone that hung up after 3 rings. Then to call back and be 66 caller ? by the time they called back I was in bed. Three hours of my time. I highly doubt this is the protocol at other banks. Just a guess
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July 2022 by Keith Forcht
Very disappointed with Dollar Bank mortgage. Have had 3 mortgages over the past 40 years and never missed a payment until about a year ago when my wife and I went to Egypt for a 2 week vacation. Thought I mailed the mortgage check before we left, but I was mistaken. When we got back, I discovered that Dollar Bank turned us into a collection agency. They did not bother to call, as I had service some of the time while in Egypt. Got it all straightened out, but took a big hit on my credit score. Will NEVER use them again for a mortgage or any type of loan.
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June 2022 by Jay Briscoe
I have had accounts with Dollar Bank since 2007. I’ve kept these accounts through numerous relocations throughout the United States because of the convenience and flexibility afforded by online/mobile banking and Freedom ATM alliance. I WAS always satisfied with the customer service and was proud to support a “local” and “mutual” institution. However, the bank that was, is no more. On multiple occasions, I’ve LITERALLY spent hours on hold or being transferred from one representative to another without a satisfactory resolution. Compared to personal experiences with other online banking platforms, Dollar Bank’s platform is woefully inadequate - it functions and appears to be operating in the year 2000. You’re forced to call Customer “Service” for many of your needs that should be available to complete online. It’s a shame to see a once great bank fall so far. I would no longer recommend this institution.
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May 2022 by Joyous McKnight
Horrible bank. I made a large deposit and it’s is totally clear after 4 business days. But I have had to call everyday to use the money via my bank card and they have horrible customer service. I waited to speak to someone for almost 2 hours just to be told they cannot help me. I regret using this bank and will pick another local bank. Not to mention my card never works at stores and it’s really embarrassing. They need a negative starts option. I read all the previous reviews and they bank comments back “we want to help call our customer service” this will accomplish exactly what? Due to this I missed a major sale for my vacation add on’s and had to pay almost double. I will be closing my person and business account. I would rather pay fees and have service then it be free and cause me a headache.
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May 2022 by Wax Doe
Awww man I've been a dollar bank customer since I was an adult teen. This extremely reliable bank can't seem to stop taking my money in penalty fees. I am switching immediately.
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May 2022 by Sareana Williams
In this day and age to have to wait 7-10 business days for your card is a total inconvenience esp when you had to get a new one because of fraud.. :( :( Please get a better way to service us customers!!!
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April 2022 by Barbara H
I needed a bank account and Dollar Bank seemed like a good choice. Lots of local branches, great interest rates, and a low opening deposit fee. I was wrong.From the beginning, it has been nothing but a headache. I got an email from Ellen Tholen for a Mr. Donaldson claiming I had a bank account with them before and it was in collections and that the combined $100 I put into my checking and savings was being used to bring that balance current. First, I am not Mr. Donaldson and second, I never had an account with them.So I called, freaking out. The gentleman I spoke with in sales kept giving me the run around saying I should speak to someone in collections then telling me that no, he could handle the issue for me. To again say I needed to speak to collections then saying he would talk to them for me and get back to me on Monday. Only for me to get an email two hours later from Ellen Tholen again saying that she had sent the email in error and that my identity could not be verified so I had to go into the bank to open my account.I immediately emailed her back, asking when my money would be returned to me as I did not wish to do business with this bank with no answer or timeframe as to when my money will be deposited back to me. Keep in mind that I answered a ton of questions about my former addresses, etc to verify my identity only for them to pull this on me.My goal of opening the account online was to not have to go into my local branch as I work odd hours and late into the evenings. I was not looking to take time off of work to simply open a checking and savings account and thus lose pay. NEVER open an account with them online. Worst bank experience ever and worst first impression.
