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March 2024 by Alexa Kowalewski
I ordered food for delivery at 9:54pm. I would’ve ordered pick-up but unfortunately I am stuck at work. This store is open until 2am. The delivery time stated 34-44 mins. My food on the tracker said that it would arrive at 10:32pm. It is now 11:39pm and I have still never received my order. I called twice and got no help what so ever. I mean this is absolutely ridiculous!!! I have NEVER had such a poor experience with a Dominos location until THIS ONE. What’s crazier is that the tracker, and the phone number I called (the automated voice) both stated my recent order was delivered BUT the store insists that the app and system are incorrect. The first time I called (at 10:51pm) they said that the delivery driver had just left 10 minutes prior. I called again at 11:19pm and they said the driver had just left 15 minutes prior. Now, I never said I’m good at math but I know for sure that those numbers do not align at all. I will NEVER give service to this location ever again. Received NO FOOD yet the WORST customer service EVER.Would rate this ZERO stars if it was an option. And after reading reviews, not only will I NEVER recommend this place EVER, but I pray to God this place gets shut down… Do NOT give this establishment your business. I recommend the location in West View instead. PUT BUTLER ST DOMINOS OUT OF BUSINESS!!!
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March 2024 by Drew Kagle
Never order from this dominos. They told me my order left the store with the driver 5 minutes ago even after the tracker said it was delivered. I said okay cool np, i don't mind waiting 10-20 minutes longer. I called them back 30 minutes later for them to tell me it was left outside on my porch. It was not. Then they had the audacity to tell me i gave them the wrong address. Don't order from here, im not even sure I will ever get my food.
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March 2024 by Chris E
Pizza delivery never arrived.I called the store.Terrible service.Lady at the store said she's not allowed to give her name. When I asked to speak to the manager Dave he's not available of course.Ill just cancel thru my credit card.Of course I went to leave this review and I already had a 1 star review previously and it wouldn't let me leave a 2nd 1 star review so just updated this one.Wow now 7 straight 1 star reviews-take a look!
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March 2024 by John Guzman
This place seems to be going downhill. Orders are taking longer and longer. Most recently, the store called me after an hour and told me they were unable deliver because they were too busy.
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March 2024 by Melrose Adams
Terrible!I did an online order and came and read the reviews and immediately called the store to cancel. ( Not even 5 minutes) I was told that I needed to cancel online. I attempted to do that of course that's not the case. I go thru the motions of filling out the form and then get a text saying that the driver left. I said you know what hey, lesson learned. I was willing to just make due. The problem was the pizza never came! I called the store and was told that I have to wait for a shift manager at the end of the night to process a refund huh? It's 1 pm. I finally get a hold of customer service and I'm told that being as though it is a franchise store, it is up to the owner to process the refund?! Wait wait. Completely unacceptable and unprofessional. I have filed a complaint with the BBB because obviously based on these reviews, this kind of thing happens often! BEWARE!
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February 2024 by Kimberly Romero
Honestly, THE MOST DISAPPOINTING PLACE EVER. I’m not from Pittsburgh but we ordered, it said it was delivered but it was not. I waited 45 minutes in the lobby of the hotel I was staying at, I asked for them to call me when they arrive and of course they did NOT. I continued to call them to wonder what was going on and every time they would hang up my call (I KID YOU NOT I called 15 times!) My friend called, the front desk of the hotel called (because the gentleman was so kind) and NOTHING. I called them when they were on the way and the lady told me it was going to be there soon but clearly she lied.
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February 2024 by Ali Ibrahim
Delivery took FOREVER (well over an hour). Estimate was way lower than reality. Marked as Delivered way before it was actually
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February 2024 by Tom Listwak
Work experience I’ve had in along time. When I arrived, an employee told me, my pizza was still in the oven, when I question why would take so long he said they were busy with the Super Bowl. So I waited and waited, and finally went to check About my order I was told they accidentally gave it to the delivery driver. Eventually, I found my order, but by then I had missed over a half hour of the Super Bowl and head cold hard pizza. Don’t think I’ll be going back there soon.
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February 2024 by D
I see why this place has 2,5 rating I’d give a zero if I could I ordered breadsticks and was delivered cheesy bread I called the owner was disrespectful saying I ordered cheesy bread which I did not . They made a mistake and put the blame on me buyer beware don’t order from this dominos. Next step is calling corporate!!
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January 2024 by Amaad Chaudhry
Thank you to the girl who was working tonight and got me marinara. You deserve everything you want in
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January 2024 by Brenda Harvey
Delivery driver forgot my 2 liter and said he would bring it back and never showed up.Didn’t bring any napkins. I gave him a good tip I will never tip again until after my order is delivered. Dominoes on butler street in Pittsburgh Pennsylvania. Called the store and told the lady that I didn’t get my 2 liter she laughed and hung up on me
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January 2024 by Gary Heilmann
I order from there 2 times a week for lunch and it's really good food they bring it to my work and when it arrives I have my lunch break and they never disappoint great prices and great people there thank
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January 2024 by JM 1
I ordered pizza forMy kids as I don’t feel well. Delivery driver calls me on the phone to come out to his car in the snow to deliver the pizza and the. YS the nerve to point out where I can put a tip. Hey dude want a bigger tip? Don’t be lazy carry the pie to my door instead of having. Me walk in the. Snowy street in my PJs.The delivery time was extremely long and the food was cold not hot not warm. COLD!!! 32$ for trash!!
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January 2024 by gregzhouse
Honestly don't bother. Can't take a payment over the phone. And when I was connected to pay the system didn't work. I called back and another woman answered and said my order didn't exist. Real
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December 2023 by Kaleena Pofi
Tonight was my first time ordering at this location, I ordered by phone and my total was $34 and some change and I got the $20 special which consisted of 2 one topping pizzas, Parmesan bread bites, cinnamon twist and a 2 liter of pop and I added on cheese and marinara dip! when she put my order up she said it was 23.52 and then I noticed it was missing the cheese and marinara dip that I ordered, she said I didn’t order it even though my total was less when I got there! She kept telling me I ordered dipping sauces and they were in the box, I pointed to the dip on the menu and said I ordered this as well she continued to tell me I didn’t and there was dipping sauces in the box! At that point I gave up and asked if the dipping sauces for sure were in the box for the cinnamon twist and the garlic bites she said yes they’re in the box!! When I got home my garlic bites had cinnamon on them instead of garlic and the cinnamon twist also had cinnamon on them both looked different! And NOOOO sauces at all and the pizza was not cut….I will definitely not be ordering from this location again!