Duquesne Light Company has received mixed reviews from customers. Several customers praised the employees for their professionalism, kindness, and quick response during power outages, often working long hours to restore electricity quickly and efficiently. Customers appreciated the courteous and helpful attitude of the crew, highlighting their hard work during storm damage and severe weather conditions. One customer expressed dissatisfaction with the customer service, noting long hold times and lack of assistance from regular representatives, but praised a helpful emergency department worker who understood their stress. Others mentioned that the company has treated them fairly, especially seniors, by helping enroll in programs that keep payments manageable. Overall, while the service during outages is often commended, some customers feel that customer service could improve to better address individual problems. The hard-working crews and timely repairs stand out as strengths of Duquesne Light Company.
Constant outages, terrible customer service, they won’t reimburse you for lost food or the meals you have to go out for when your power is out for 3 days, no rebate programs for generators. They are a truly useless company and make me regret ever moving here.
December 2025
Duquesne light company is the worst of the worst of the worst providing no electric but very expensive electricity 98% of the time my electric in the house is out and the charges are phenomenal
December 2025
Bill’s too high and I have no other options for electric in my area. Bill was $80 a few years ago. It’s now jumped to over $150 and keeps increasing every month, even with minimal electric usage on budget billing.
