Duquesne Light Company has received mixed reviews from customers. Several customers praised the employees for their professionalism, kindness, and quick response during power outages, often working long hours to restore electricity quickly and efficiently. Customers appreciated the courteous and helpful attitude of the crew, highlighting their hard work during storm damage and severe weather conditions. One customer expressed dissatisfaction with the customer service, noting long hold times and lack of assistance from regular representatives, but praised a helpful emergency department worker who understood their stress. Others mentioned that the company has treated them fairly, especially seniors, by helping enroll in programs that keep payments manageable. Overall, while the service during outages is often commended, some customers feel that customer service could improve to better address individual problems. The hard-working crews and timely repairs stand out as strengths of Duquesne Light Company.
Customer service was terrible, remains terrible, and is getting worse as the years go by. All the while, rates are going sky high as costs are passed on to the retail consumer.
September 2026
Should give a discount for how much power consistently goes out
September 2026
The same places lose power all the time. Even with no storm. Your data doesn’t show that? Useless.
