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February 2024 by Steve Eckenrode
A go to for me and my car rentals.Convenient and always great service.
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January 2024 by biopump2000
If I had a chance I would give this place not even a zero stars, I would give them negative 10 stars. Saturday morning on December 23 I went to pick up the car that was reserved for me by GEICO after I loss my car in car accident. I supposed to pick it up on Friday, but came right at 5pm when nobody was there already. So, after looking into his computer the guy says that they tried to call me yesterday and couldn't reach to inform that they do not have car available for me and today they also can not provide me with a car. I said that I have confirmed reservation from GEICO, for which he replied "GEICO doesn't know how things work here and you can not just walk in and get the car". I said maybe try other Enterprise locations? For which he again with zero empathy replied that other locations also doesn't have cars. The soonest I can get you is Tuesday. After thinking for a moment or two I just walked out. I came home, thought through my plans and less than 2 hours called them again and asked can I have a car on Tuesday? And the same guy said - no. Why? I said these are your own words, that I can get a car on Tuesday?! "because the way the interaction ended you are not gonna get a car from here" - that was his last words. And then, of course, I went full throttle on what I really think about him. For which he said "Yeah", meaning he agreed with my description of him.Then I called GEICO, explained what happened and luckily they were able to switch me to Hertz on Baum Boulevard and in 45 minutes I was already driving 2023 Hyundai Sonata with all awesome options.
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December 2023 by craftin with yaya
I rent from this location all the time and I have no issues, customer service is always on point. Cars are always in good condition and available. I just have a good experience with this location compared to other location. I recommend this place for your next car rental
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November 2023 by Rayone Hyatt
Car was great branch itself not so great. I’ve been renting with enterprise for months went to this particular branch for a newer car. Well I guess the branch thought I was going to steal the car even after I stayed in communication with them and my contract got flagged and now I am on the do not rent list which is absurd because I never had an issue with renting until I went to this branch try to avoid if possible
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November 2023 by julia L
Picking up and leaving car was great. Terrific service. Dalton in Pittsburgh was particularly helpful. I’ve always used Hertz but am definitely switching.
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November 2023 by Richard Merrill
Walked into the location to rent a car for the following day. The next morning I arrived at 9:45 am to pick up the car but was told I had to have picked it up by 8 am and they have rented it to someone else and there were no more cars available. I was NOT told I had to get the car by 8 am. There was no call from them. This ruined a day trip (am visiting from out of town), and cost me the ticket fee for a venue I was going to visit. Outrageous.
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October 2023 by Wendy
Promptly taken care of at the return. The pick up in Pittsburgh was difficult because there are no clear indications where to enter to pick up a car. A couple of phone calls with your kind and helpful personnel and we got our car. Please make the Enterprise car rental entrance easier to find. Thank you.
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September 2023 by Michael Hackett
Paid for the bmw x3 but got an explorer 2020 it was not great and the control for the seat was broken but customer service was good
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August 2023 by Cherry
Beyond ridiculous! I thought that when some reviews were bad they were exaggerated. This is the second incidence I'm having with enterprise as an entity. I thought going to a different location would be different but oh no. Went to pick up a car after the reservation was confirmed and was told that there were no vehicles. This company needs to be reported to the BBB. They do not care about customers and keep it moving. Called the corporate office and was told that the regional manager will call me. With the last incident three weeks ago, I was told someone will reach out to me. Mmm...will call me. Yeah right!
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July 2023 by Bert C. Wilson
Hi Enterprise,Very disappointed today. We tried picking up the rental even though the email and app is still confirmed . Employee said they called at 4:55pm and they close at 5pm? I’m not from this city so I am expecting a voicemail. No voicemail was done and so I have a very important appointment today which now I have to cancel. So thank you enterprise for not even trying to alleviate the situation. No managers on duty on both locations. These two employees seems to not care at this penn ave branch. Next time pls try to help your customers by doing your job correctly and more professionally . Don’t just call and not leave a voicemail. Reach out to multiple sources like emails, text message . Not everyone lives in the U.S. also if you’re going to call 5 mins before the closing that is not a professional thing to do.TJ
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July 2023 by Michael bourne
The service here was amazing. Pete, Joe, Patrick, Dalton, and Rahul were great. They treated me with respect and that goes a long way. Very appreciative of this group.
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July 2023 by E N
Huge thanks to this location for setting me up with a car on such short notice, and a special shout-out to Rahul K for helping me with the process! Excellent communication and went above and beyond to help ensure the car was in full working order for me. Would definitely come here again!
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July 2023 by Elena N
Huge thanks to this location for setting me up with a car on such short notice, and a special shout-out to Rahul K for helping me with the process! Excellent communication and went above and beyond to help ensure the car was in full working order for me. Would definitely come here again!
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May 2023 by Shane
DONT TAKE TOLL ROADS IN THEIR VEHICLES. GOT CHARGED $10 extra for $13 in tolls. Joke
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April 2023 by Claire Gabe
Took my Dad to visit around Pittsburgh. We were completely satisfied by both the rental experience and the customer service. I would say even further, enterprise downtown (11th St.) exceeded our expectations:The car was great, perfectly functional and clean, comfortable. All the staff and customer representatives are helpful, friendly and efficient. They did everything they could to ensure complete satisfaction.
